Ratings based on 2,870 Verified Reviews

4.2 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Oneonta, AL

Very nice hotel in an excellent location.

Posted Jun 5, 2017
Room was just as pictured. Only issue we had was wash cloths are not provided but you can purchase them. Also our room was never as cool as we preferred but it was definitely not that big of an issue we just opened our window. There was street noise but not so much we could not sleep even with the window open. If we ever get the opportunity to visit London again this will be our choice to stay.
Comment from Hotel Management
Jun 14, 2017 by Anthony Bull, Hotel Management
Dear Amanda, Thank you very much for the perfect feedback score and recommendation. The team and I are extremely happy to know that we exceeded in your expectations. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Location

Posted May 30, 2017
Pros: Great facilities - even self serve laundrette
Location: Next to Trafalgar Square - close to Picadilly Circus and lots of other points of interest close by
The location could not have been better - quiet but next to a Trafalgar Square!!
Comment from Hotel Management
Jun 1, 2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for taking the time to submit your positive feedback and for recognising our fantastic location which is perfect for London sightseeing. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane ,Australia

Great location right next to Trafalgar square.

Posted May 28, 2017
Pleasant room didn't spend a lot of time at the hotel air conditioning didn't work very well
Comment from Hotel Management
May 30, 2017 by Anthony Bull, Hotel Management
Dear Lance, Thank you for taking the time to submit your feedback and comments. I would like to sincerely apologise that you experienced AC issues during your stay with us and for the inconvenience caused. We have a small issue with one of our chillers and we are currently working on this issue. I can only hope you will give us another opportunity in the near future to change your opinion of our product and services. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location. Nice staff

Posted May 25, 2017
Cons: Location
Location: Trafalgar Square, foot bridge
Stayed for a week. Staff were polite and knowledgable.
Comment from Hotel Management
May 26, 2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for recognising the staff efforts and for submitting a positive review. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
3 out of 5
by A verified traveler

Tired hotel

Posted May 24, 2017
Tired hotel It serves it's purpose well I did not know there was no maid service daily
Comment from Hotel Management
May 26, 2017 by Anthony Bull, Hotel Management
Dear Reviewer, Thank you for submitting your feedback. I am saddened by your remarks however I would like to inform you of the refurbishment progress we are making this summer. We have recently repainted all the corridors and have finished this week 75 % of the apartments. We have also installed a super fast Wi-Fi system this week with 170 mbs. We will be completing installation of new carpets throughout the hotel by June. And the rooms will be fitted out with Smart TV's by July. I can only hope you will give us another opportunity in the near future to change your opinion of our product and services. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Walking distance to all the things we needed.

Posted May 22, 2017
Pros: We liked the location, and we loved the Handy cell phone, with data.
Location: In Westminster, close to Trafalgar Square, and the Thames river. Nearby the National Gallery, London Eye, Westminster Abbey, and Buckingham Palace.
The Citidines was a nice hotel, a quick walk to Trafalgar Square. Near buses, trains and the tube. Many restaurants were nearby. The hotel provided us with a cell phone, included with our room, which was very helpful for getting around the City. The Hotel had free Wifi. We had a 1 bedroom apartment with a little kitchen. Nearby food stores made it easy for us to have breakfast in the room, before heading out to see London everyday. There was a laundry room to wash our clothes.
Comment from Hotel Management
May 22, 2017 by Anthony Bull, Hotel Management
Dear Brian, On a roll ! Another perfect score! Thank you very much for your kind comments and for recognising our new Handy mobile service we provide complimentary to our guest. I am glad you liked it. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Families
by A verified traveler from Tennessee

Perfect hotel in London

Posted May 21, 2017
Pros: Everything!
Location: Best location EVER!
We had the best experience with Citidines Trafalgar Square. It was the most perfect location for our stay in London. We loved being so close to so many of the major sites....Big Ben, Buckingham Palace, London Eye.... The hotel was so nice and clean and very comfortable. The kitchen was well stocked, the beds were comfortable, the room was clean, and we found the hotel to be very quiet. We also felt very safe...especially liked that you had to use your room key to make the lift operate! Would stay here again in a heartbeat!
Comment from Hotel Management
May 22, 2017 by Anthony Bull, Hotel Management
Dear Laurie, Wow what a fantastic feedback. Thank you kindly for bestowing upon us a perfect feedback score. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Location Location Location

Posted May 21, 2017
Close to almost all major London sights. Love the kitchen in our one bedroom suite and it make traveling with children easier. Great friendly staff and they took care all of our requests fast. I would rate this hotel higher if the air in the toilet works, a handicap ramp in the front entrance (for the 3 steps) and the soap, lotion & shampoo/conditioner were better quality. Overall this hotel is a great value.
Comment from Hotel Management
May 23, 2017 by Anthony Bull, Hotel Management
Dear Priscilla, Thank you for submitting your positive feedback score and comments. I have taken note of your negative comments and will follow up on them with the executive team. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Location Location Location

Posted May 19, 2017
This hotel is situated in a fantastic location. It has friendly staff, great room and laundry facilities.
Comment from Hotel Management
May 22, 2017 by Anthony Bull, Hotel Management
Dear Reviewer, The team and I are overjoyed to have received your positive feedback this morning. thank you for recognising our fantastic location perfect for London sightseeing. We look forward in welcoming you back in the near future. Kind regards, Anthony bull Asst. Residence Manager
4 out of 5
Recommended
for Families
by A verified traveler from QC PHIL

Trafalgar + West End Shows + River Cruise

Posted May 19, 2017
Pros: Location and the v helpful staff
Cons: INTERNET is slow
Location: Trafalgar + West End Shows + River Cruise
The hotel's location is best when you want your UK stay to be nice and quiet. Far from the hustle & bustle of OXFORD street. 5-8 minute walks to most theaters and a short walk to the TUBE stations. Trafalgar Square, National Museum, Westminster Abbey, Big Ben are all near the hotel. Embankment port are is also near. Our family room was nice and clean - it had separate toilet and shower rooms, which is quite a good idea so everyone doesnt end up waiting too long for baths and etc. Basic soap and shampoos provided :) Bed were great to sleep in, Airconditioning was also working great! Kids beds were pull out sofa beds (which were kinda stiff - but tolerable) :) Rooms are not cleaned daily - we were aware of this and for the price and location it is still great. Towels can be replaced anytime, call it up or get one from the reception. Only bad thing about the place is the the free wifi - although it does have many access points, the internet itself was so slow. I do hope management can can fix of change their provider, so the overall experience can be better. Staff were great and helpful. Keep it up! :)
Comment from Hotel Management
May 22, 2017 by Anthony Bull, Hotel Management
Dear Eric, Thank you for taking the time to submit your positive feedback score and comments. I am happy to inform you that we will have the new Wi-Fi system up and running by this mid week. I would like to sincerely apologise for the inconvenience caused. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager