Ratings based on 203 Verified Reviews

3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from D

Close to Richmond High Street, no hot water.

Posted Jan 31, 2017
The hotel is clean and has character. The staff are slow at checking in but polite. After paying £89 for one night stay I was still required to pay a deposit of £50 which I was told gets refunded after 5 days, not great. Then have to pay a further £8 parking in their car park. I think for £89 parking should be free. In the morning there was no hot water and was told it will get looked into.... then nothing. Nice hotel but operates like Ryanair with all their additional extras....
2 out of 5
by A verified traveler

Excellent location , but an Old Building in need o

Posted Dec 12, 2016
Pros: Location and facilities that I was not able to use.
Cons: Yes, maintenance, management, catering and parking services.
Location: Richmond Park and Town centre. Twickenham Rugby and Heathrow Airport not far.
This hotel is on top of Richmond Hill close to Richmond park entrance and walking distance to the town centre. I booked the hotel on the basis of location but also star rating and swimming/Gym facilities as well as parking. The hotel admitted has had some updated whilst keeping the original features but the carpeted floors are dust-ridden and smells not only in the corridors but also in the rooms. Very dirty carpets. The beds clumsily tucked in - on an old bed base that appears uneven. The bathroom is modern and spacious, but the water pressure is woeful. barely any water pressure. Not an enjoyable experience. The staff on the night of our arrival was very polite and helpful. However, on the next morning we have had some disturbance. I was getting ready showering before heading to the pools for a quick swim- Unfortunately in the midst of that I got a phone call from the reception to ask me if I can move my car as the car parked next door to me has very wide doors and could not open. I said I had parked well within the bays leaving ample space on both sides. The receptionist said it was not my parking but it was the other vehicle. I said I would be down --I jumped out of the shower, soaking wet to find that the receptionist and the driver had both managed to open doors of the vehicle concerned and got in the car- with the receptionist in the driving seat. When I queried , the driver , who appeared overweight, said that he could not get in himself even though the recept
4 out of 5
by A verified traveler

Clean and comfortable hotel

Posted Nov 20, 2016 on Hotels
Our room was very nice but stay was spoilt by inconsiderate very noisy guests in room next door and wasn't sorted by night staff appropriately meant we got about 4 hours sleep!
5 out of 5
by A verified traveler

Excellent service.

Posted Nov 20, 2016 on Hotels
Had a lovely two night stay. Staff attentive and friendly. Food lovely and reasonably priced
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in a great spot on Richmond Hill

Posted Nov 18, 2016
We were staying in Richmond to go to Twickenham for the rugby and it was a great location
4 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Very friendly staff; quiet room, warm, comfortable, nice pub (Roebuck) not far away
3 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
No hot water for a shower in the morning, had to use the leisure club facilities which were fine but wasted a lot of time in the morning. Rooms were dated and need a re-furb.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 5, 2016
Location: Richmond Park
Bargain price for Richmond and an excellent location right next to the park. The staff were very helpful and friendly, all in all good value for the price.
1 out of 5
by A verified traveler

Posted Sep 15, 2016 on Hotels
room was old and grubby. the reception staff were rude and unhelpful will never book there again!!
5 out of 5
by David from Stockport

Convenient location for some local buses

Posted Aug 30, 2016 on Hotels
Roadworks in Petersham during August require detour to get to Ham or Kingston. Should finish by 4 September.