Alfresco dining, serves breakfast, lunch, and dinner

Reviews of Clayton Hotel Chiswick

4 out of 5
Clayton Hotel Chiswick
626 Chiswick High Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ivan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main complaint was the tv did not function and when a member of staff came to sort it out he said there was no way it was ever going to work for a guest
Stayed 1 night in Mar 2024

10/10 Excellent

Clare

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ugochukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very responsive. The room is very clean and spacious bathroom which i loved. I will be back again.
Stayed 4 nights in Feb 2024

8/10 Good

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very friendly and helpful. Easy parking (although expensive). Amazing tube route. The only thing i would say is attention to detail in room with regards to cleaning, some spots missed and looked tired. Apart from that, would highly recommend and would absolutely stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

faizal

Stayed 1 night in Feb 2024

8/10 Good

Simon

Good location for central London and access to Chiswick. Rooms spacious and clean, only downside rooms too hot with air con not working to make cooler.
Stayed 4 nights in Feb 2024

10/10 Excellent

Dongho, Poughkeepsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service
Good hotel and location. Helpful professional staff. Probably due a refresh as furniture and decor a bit scruffy in the rooms but nothing too bad.
Stayed 1 night in Dec 2023

4/10 Poor

Claire

Traveled with family
Disliked: Staff & service
Awful, awful customer service
Stayed before and never had an issue, but awful experience completely down to poor customer service. Arrived just before 3pm and the room wasn’t ready. We completely understood, left our bags and said that we would return later (after being told the room would be ready by 3pm). Returned just before 6pm, the lady on reception was clearly padding so I asked whether the room was ready and was assured that it was. After 5 more minutes of padding we were offered complimentary drinks at the bar whilst the “room was prepared.” I declined on the basis that we had been told the room was ready and had a child with us and no desire to sit in the bar, plus it was 3 hours after check-in time and we had already been lied to so we’re pretty annoyed by that point. I was then told that the problem was that I’d booked an executive family room and the group before us had booked a late check-out. Absolutely not I’m afraid. Not one part of the issue was down to what room I had booked - I had booked, and paid for, a room which was advertised as available. Something which I highlighted to the receptionist. I was then offered a room with a double and single bed and was told that it was the same type of room. Again, absolutely not! It is at least 2 levels below in terms of size and price, something the receptionist denied (but the website doesn’t). After standing our ground the room we had booked miraculously became available. At no point did we get an apology.
Stayed 2 nights in Dec 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Norman,Thank you so much for taking the time to leave us a 10 out of 10 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team
Great team, reception and restaurant's. Room clean, modern and well equipped.
Stayed 1 night in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Craig,We are incredibly grateful that you took the time out to leave us such a great review.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

4/10 Poor

Ross

Stayed 1 night in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Ross,Thank you so much for taking the time to leave us an 4 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

6/10 Okay

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Nick,Thank you so much for taking the time to leave us a 6 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

6/10 Okay

Devindra

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room was colder than I was comfortable being in, even with layers of clothes. It was during early winter, but limiting the thermostat was not satisfactory for me.
Stayed 7 nights in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Devindra,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is the feedbacks like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Front Office Team

10/10 Excellent

cerys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a lovely stay at the Clayton, staff cannot do enough and are extremely helpful, hotel is lovely and clean,we stayed in an executive family room (2 adults and a 10 year old) room was lovely and spacious, my son couldn't get over tbe fact he had his own TV and bath robe, we had a beautiful evening meal, hotel is within 5 minutes walk of gunnersby tube station,would highly recommend and will definitely be back
Response from Anca Ababei on Dec 27, 2023
Dear Cerys,It sounds like you had a fantastic experience at the Clayton! Your positive feedback about the staff, cleanliness, and the amenities in the executive family room is wonderful to hear. It's great that your son enjoyed having his own TV and bathrobe – those little touches can make a stay memorable. The fact that the hotel is conveniently located near Gunnersby tube station is also a plus. Thank you for sharing your recommendation, and it's clear you had a delightful stay. We hope you have many more enjoyable visits in the future!Regards,Front Office Team

8/10 Good

Erica

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Erica,Thank you so much for taking the time to leave us a 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money in my opinion, very comfortable stay, no issues whatsoever...
Stayed 2 nights in Dec 2023
Response from Anca Ababei on Dec 27, 2023
Dear Keith,We are incredibly grateful that you took the time out to leave us such a great review.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Ruphene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Nov 2023
Response from Anca Ababei on Dec 27, 2023
Dear Ruphene,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

8/10 Good

Yoshihiro

Stayed 3 nights in Nov 2023
Response from Anca Ababei on Dec 27, 2023
Dear Yoshihiro,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

8/10 Good

Anne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Lucy Murphy on Nov 29, 2023
Dear Anne,Thank you for taking the time to review our hotel. We hope to welcome you back soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Tamar

Stayed 1 night in Nov 2023
Response from Anca Ababei on Dec 27, 2023
Dear Tamar,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Anca Ababei on Dec 27, 2023
Dear Mary,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

10/10 Excellent

Claribel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our 5 day stay, staff was amazing and very friendly. Food at the restaurant along with the staff were super amazing as well. Hotel is close to the Tube(underground station) as well as a super market near by. We really enjoyed our stay here and we pups definitely come back.
Stayed 5 nights in Nov 2023
Response from Lucy Murphy on Nov 24, 2023
Dear Guest,Thank you for taking the time to review our hotel. I am so glad to hear you enjoyed the restaurant, hotel location and our amazing staff.We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

6/10 Okay

Mariana

Stayed 1 night in Oct 2023
Response from Lucy Murphy on Nov 24, 2023
Dear Guest, Thank you for taking the time to review our hotel. We hope to welcome you back soon so we can ensure you have a 5/5 stay next time.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lucy Murphy on Nov 24, 2023
Dear Guest, Thank you for taking the time to leave us a 10/10 review.We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay when we’re in town. Affordable luxury
Stayed 1 night in Nov 2023
Response from . on Nov 17, 2023
Dear Christian,Thank you for taking the time to give us a 10/10 review. We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Jo-Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recommended to us by friends. Thank goodness too! It was a great home base for a short trip to London. It’s very close to the train that takes you straight into the city. The breakfast buffet is a good deal too, with many different tasty options. We’d definitely recommend this hotel and plan on returning for future trips to London!
Stayed 3 nights in Nov 2023
Response from Lucy Murphy on Nov 17, 2023
Dear Jo-AnaThank you for taking the time to write us such a lovely review. I am so glad to hear that you enjoyed the location and our great breakfast.We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Good allround no issues
Stayed 3 nights in Nov 2023
Response from Lucy Murphy on Nov 17, 2023
Dear SteveThank you for taking the time to review our hotel. We hope we can welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Julie

Traveled with partner
Lovely hotel Staff very helpful and friendly Buffet breakfast was really nice Would definitely recommend this hotel and would stop here again
Stayed 1 night in Nov 2023
Response from Lucy Murphy on Nov 17, 2023
Dear Julie,Thank you for taking the time to review our hotel. I am so pleased to hear you enjoyed our lovely team and the great breakfast we offer. We hope to welcome you back again soon.Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lucy Murphy on Nov 17, 2023
Dear Sally,Thank you for taking the time to leave us a 10/10 review!Many ThanksLucy MurphyHotel Manager

10/10 Excellent

Charlie

Stayed 2 nights in Nov 2023
Response from Front Office on Nov 7, 2023
Dear Charlie,Thanks for taking the time to send us a great rating.We are glad your stay was perfect. Thank you again.We hope to welcome you back for a return visit.Best Regards,Front Office Desk

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office on Nov 7, 2023
Dear Carl,Thanks for taking the time to send us a great rating.We are glad your stay was perfect. Thank you again.We hope to welcome you back for a return visit.Best Regards,Front Desk

2/10 Terrible

CARLOS

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in London
Second and last time I will ever stay in the Chiswick Clayton. Once again, I was given a 'prison cell ' room with no natural light. No rooms have heating including the bathrooms so I pity anyone who stays here during winter. It claims to be a four star hotel and I paid for a 'Deluxe' room (yes, by third world standards). Dirty, noisy (had to complain), poor housekeeping. But the worst part of my experience was check in when I was verbally abused by two female check in staff who called their 'manager' (female) to join in with them in berating me and causing me extreme stress (I am elderly and vulnerable). At one point, I feared for my safety and thought I would be assaulted but managed to diffuse the situation. Just imagine treating a paying guest in this dreadful, unprofessional manner and sneering at your customer while doing so. I had simply requested a room with a walk in shower and had been promised one but then was given a disabled room which was unusable. Also, the staff knew that the District Line was not working for four days so the hotel was completely unreachable by public transport but had not mentioned this on their website so as to deceive potential customers. It is obvious that no staff have received any training and the management is employing people unsuitable to be in customer services. It is a disgrace.
Stayed 5 nights in Oct 2023
Response from Lucy Murphy on Nov 17, 2023
Dear Guest, Thank you for taking the time to leave feedback for our hotel, in which all feedback is looked in to in order to help us improve as a hotel. Many ThanksLucy MurphyHotel Manager

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we needed
Stayed 2 nights in Oct 2023
Response from Front Office on Nov 7, 2023
Dear Brian,We are glad to receive such a positive review!It really means a lot to know that you appreciated our location and that, overall, you had such a great stay.We look forward to welcoming you back soon. Best regards,Front Office Desk

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24 hours in the City
I was overwhelmed by the quality of the hotel, the room was amazing (we even had a window that opened, a game changer) and the bathroom was what I would have expected from a 5 star.
Stayed 1 night in Oct 2023
Response from Manisha on Oct 30, 2023
Dear Catherine,Dear Guest,Thank you so much for taking the time to leave us a 10 out of 10 rating - it's much appreciated!We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Front Office Team

8/10 Good

Becky

Stayed 1 night in Oct 2023
Response from Manisha on Oct 30, 2023
Dear Becky,Thank you so much for taking the time to leave us an 8 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Kind Regards,Front Office Team

10/10 Excellent

yi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Bus station at the door. Friendly staff.
Stayed 8 nights in Oct 2023
Response from Manisha on Oct 26, 2023
Dear Yi,Thank you for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. We look forward to seeing you again. Best Wishes,Front Desk

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manisha on Oct 25, 2023
Dear John,Thank you for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to seeing you again. Kind Regards,Front Desk

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with super rooms and restaurant
Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Peter,Thank you for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to seeing you again. Kind Regards,Front Desk

10/10 Excellent

Idris

Traveled with group
Liked: Staff & service, property conditions & facilities
Great experience for my first time in London.
Stayed 5 nights in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Idris,Thank you for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to seeing you again. Kind Regards,Front Desk

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
Really handy location in a very clean and comfortable hotel. The parking bays in the multi storey were not cramped at all. The room was very comfortable. We would go back.
Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Georgina,Thank you for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to seeing you again. Kind Regards,Front Desk

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent location
I only stayed one night but was very happy with the room and everything went smoothly so no complaints. Parking was very good. Plenty of spaces available, and the car park is secure. The hotel is a few minutes’ walk away from the Tube, which was very handy.
Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Mark,Thank you for this kind review.It really means a lot to know that you appreciated our location and that, overall, you had such a great stay.We look forward to welcoming you back soon.Best Wishes,Front Desk

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-day business trip
Fabulous staff! Will stay there again
Stayed 2 nights in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Peter,Thank you for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to seeing you again. Kind Regards,Front Desk

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason this isnt a 5 star was due to how hot the room was. Could not get the aircon to work it seemed to say it was on. Otherwise great stay comfy bed, excellent service by the staff and a lovely breakfast in the morning.
Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Lucas,Thank you for this review following your recent stay.We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team.We are sorry that your experience did not live up to your expectations and while we do carry out maintenance whenever necessary to keep our rooms in good condition, we have noted your comment and will be considering it.We hope that you will allow us the opportunity of providing you with a more pleasant stay in the future. Kind Regards,Front Desk

2/10 Terrible

Hyou Joon

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely outrageous and unacceptable. I booked the room in advance as well as completing the payment at the same time. When my family and I arrived at the property, the staff advised that they "accidentally" gave away our room to another person and they can no longer accommodate us. Then they offered to take us to another facility 35 minutes away from where we initally booked. Our family had no other option but to accept this outrageous condition as this occured around midnight due to our delayed flight. I've been a loyal customer of Expedia for many years and this incident completely shattered my trust with them for allowing this to happen by offering us to do business with such an illegitimate entity, which committed such despicable acts.
Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Joon,Thank you for taking the time to share your feedback.We are so sorry to hear that your time with us did not meet your expectations.These are not the usual high standards we uphold and will, of course, be addressing these issues.We hope you will consider returning for an improved stay.Kind Regards,Front Desk

8/10 Good

RN

Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear RN,We thank you for taking the time to fill out our Guest Satisfaction Survey. Please don't hesitate to let us know of any issues or concerns at the time so that we might take appropriate action.We hope to see you again.Kind Regards,Front desk

8/10 Good

Gina D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Gina,We thank you for taking the time to fill out our Guest Satisfaction Survey and we will be using your feedback to assess the situation. Please don't hesitate to let us know of any issues or concerns at the time so that we might take appropriate action.We hope to see you again for an improved experience.Kind Regards,Front Desk

6/10 Okay

Abdelmalikn

Disliked: Room comfort
Stayed 3 nights in Oct 2023
Response from Manisha on Oct 25, 2023
Dear Abdelmalikn,Thank you very much for taking the time to review your stay with usIf you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Wishes,Front Desk

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manisha on Oct 25, 2023
Dear Marilyn,We would like to thank you for your rating 10/ 10 for your recent stay.We are glad we met your requirements.Your experiences will serve as an encouragement to all our colleagues as we strive every day to provide the highest standards of service for our valued guests.Again, thank you very much.Kind Regards,Front Desk