Ratings based on 521 Verified Reviews

3.8 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location, easy to get around from

Posted Mar 7, 2017
Pros: Michael, the manager, and all the staff were friendly and very helpful.
This hotel exceeded our expectations. It was across from Kensington Park, which was a lovely place to get our morning run in. Close to 2 tube stations and lots of restaurants close by.
Comment from Hotel Management
Mar 8, 2017 by Michael, Hotel Management
Thank you very much. I am very happy to hear you enjoyed your stay with us. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

good value in central London

Posted Jan 29, 2017
Pros: Clean, good location, excellent value
Location: Close to Queensway and Bayswater Tube stations. Right next to Kensington Pk
We spent 2 nights. Hotel was clean and comfortable. Breakfast was basic but good
Comment from Hotel Management
Jan 30, 2017 by Reservation Team , Hotel Management
Thank you for taking the time to give us your feedback. we hope to have you stay with us again soon.
4 out of 5
by A verified traveler

Adequate

Posted Jan 4, 2017 on Hotels
Good value for money. Not the most fantastic hotel we have stayed in but it was in central London and you get what you pay for. Surprisingly quiet considering we were just off Bayswater Road. Found great Bella Italia round the corner for a meal. Room was compact but we did get a triple room as booked which was a double and a proper single bed rather than a sofa bed or a z-bed, as so often happens. Clean room with decent shower. Ideal for a one night break; might be a struggle if you had a lot of luggage. Breakfast was included and it was very basic. Self service drinks machine, make your own toast, croissants, fruit, yoghurts and cereal; more than enough to start the day
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. We hope to have you stay with us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Hotel is centralized. Near subway stations which makes it very convenient. Rooms are small. Luggages will take up most of the room space. Overall we didn't mind the size of the room since we were out and about. We did enjoy the convenience of the location.
Comment from Hotel Management
Jan 16, 2017 by Reservation Team , Hotel Management
Thank you for taking the time to give us your feedback.
5 out of 5
by A verified traveler

Posted Dec 25, 2016 on Hotels
The staff of reception were great, friendly, beautiful and handsome!!! They helped us a lot.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for your kind words.
5 out of 5
Recommended
for Everyone
by A verified traveler from FR

Really nice hotel and friendly staff

Posted Nov 13, 2016 on Ebookers
The guy at the reception was really friendly and I really enjoyed the room he gave us. Thank you
Comment from Hotel Management
Nov 16, 2016 by Reservation Team , Hotel Management
Thank you very much for taking the time to give us your feed back, We hope to have you stay with us again soon.
4 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Very quiet which is a big plus in London. Double room very small and felt rather claustrophobic. Clean, good shower. Great location.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feed back, We hope to have you stay with us again soon.
4 out of 5
by A verified traveler

Small but good

Posted Nov 3, 2016 on Hotels
Nothing to complain about
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. We hope to have you stay with us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Subang Jaya, Malaysia

Nice hotel close to city centre

Posted Oct 13, 2016
Good location - close to city centre and dining places. Room and common areas in good and clean conditions - though room is a little small for comfort. Breakfast is basic but good enough. Very happy with overall experience of our stay.
Comment from Hotel Management
Oct 15, 2016 by Reservation Team, Hotel Management
Thank you very much for taking the time to give us your feedback. We hope to have you stay with us again soon.
5 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We hope to have you stay with us again soon.