Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
66% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
2.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Nov 22, 2016
Nedlegad madrass i första rummet, fick bytt till rum med bättre madrass. Rummen lite väl små.
Comment from Hotel Management
Nov 26, 2016 by kamila, Hotel Management
Bäste Gäst, Tack så mycket för din uppriktig översyn av din senaste vistelse på hotellet. Jag uppskattar oerhört era kommentarer som feedback är värdefull för oss. Vår främsta prioritet är att kunna erbjuda ett mycket väl underhållna och bekvämt boende. Alla våra rum är av europeisk standardstorlek. Det är beklagligt att höra missnöje mot din upplevelse. Det finns en ständig möda för renoveringen av hotellet interiör att göra det rymliga, rena och uppdaterade. Att inte ha en andra chans skulle vara synd eftersom vi verkade inte ha fungerat underverk på detta tillfälle! Vi ser fram emot att välkomna dig igen i framtiden. Varma hälsningar, Kamila Borkowska, General Manager,
3 out of 5
by A verified traveler from Bari

Soggiorno gradevole

Posted Nov 3, 2016
Pros: Pulizia attenta e costante con bagno sempre pulito e cambio asciugamani giornaliero. La stanza è un po' piccola, ma tutto sommato in linea con gli standard delle stanze inglesi e con lo spazio necessario a muoversi. Tuttavia il letto non era comodissimo. Colazione molto gradevole e soddisfacente anche se non all'inglese. La sala per la colazione è pulita ma angusta e priva di finestre. Il punto di forza è il personale, sempre premuroso, attento, cortese e disponibilissimo alle esigenze dei clienti.
Cons: Il fono era rotto; il letto non era comodissimo; la colazione potrebbe essere arricchita con qualcosa di salato.
Location: Hotel dislocato in posizione strategica vicino Victoria Station facilmente raggiungibile a piedi.Vicino ci sono ristoranti, pub,bar,supermercati.
Comment from Hotel Management
Nov 7, 2016 by kamila, Hotel Management
Dear Valued Guest, La ringrazio molto per la tua opinione sincera del vostro recente soggiorno presso il nostro hotel. Il tuo feedback è estremamente importante per noi, come ci sforziamo di migliorare con ogni soggiorno. E 'un piacere di annunciare che implementeremo numerosi aggiornamenti per la proprietà entro i prossimi due mesi. La nostra priorità principale è quella di essere in grado di offrire una sistemazione molto ben tenuto e confortevole. Non vediamo l'ora di servire in futuro. Cordiali saluti Kamila Borkowska Direttore generale
3 out of 5
by A verified traveler

Kapot bed.

Posted Oct 27, 2016
Location: De locatie was uitstekend. Veel bezienswaardigheden waren lopend te bereiken, of met een goedkope taxirit.
We hadden een kamer besteld met 2 eenpersoonsbedden. Een van de bedden had een enorme deuk in de matras als je erop ging liggen. Het bleek dat de latten bodem eronder kapot was. We hebben dus samen in een bed moeten slapen :(
Comment from Hotel Management
Nov 2, 2016 by Kamila, Hotel Management
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,
4 out of 5
by A verified traveler from LND

Centrico y confortable

Posted Oct 17, 2016
En el centro de la ciudad y muy acogedor. Buena localizacion y comunicacion.
Comment from Hotel Management
Oct 18, 2016 by Kamila, Hotel Management
Apreciado Huésped, Es muy bueno escuchar que tenía una estancia de primera clase con nosotros! Gracias por tomarse el tiempo para revisar nuestro hotel! Esperamos que vuelva a visitarnos pronto! Un cordial saludo, Kamila Borkowska, Gerente general
3 out of 5
by A verified traveler

Posted Oct 9, 2016
Location: The hotel itself is situated very close to the train/underground with numerous restaurants within walking distance.
The rooms are small with very small bathrooms; Breakfast was the same on every day (toast, croissants, boiled eggs, cereal, fruit cocktail) The staff was very friendly and accomadating.
Comment from Hotel Management
Oct 17, 2016 by Kamila, Hotel Management
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager
3 out of 5
by A verified traveler

Posted Sep 7, 2016
une bonne expérience près des attractions la chambre petite et le lit serait à changer pour un plus moderne et neuf chambre de bain une expérience. Louis
Comment from Hotel Management
Sep 7, 2016 by Kamila, Hotel Management
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager
2 out of 5
by A verified traveler

Posted Aug 24, 2016 on Hotels
Man fick vad man betala för. Rätt billigt hotell i ett bra område. Smidigt att bo rätt nära Victoria station och gångavstånd till hyde park och Buckingham Palace. Nöjd med hotellet för det priset. Va med en kompis på fotbollsresa så hade väl inte så höga krav. Skulle inte bo där med min tjej. Men för detta ändamål helt bra
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager
5 out of 5
by A verified traveler

Posted Jul 23, 2016
Close to train stations and walking distance to Buckingham Palace, Big Ben etc. Staff is very friendly and helpful, good breakfast as well. Rooms aren't that sound proof but it's a great price for the location!
Comment from Hotel Management
Jul 29, 2016 by Kamila, Hotel Management
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Kamila Borkowska, General Manager
2 out of 5
by A verified traveler

Posted Jul 18, 2016
Chambre trop petite manque d espace tapis dans les chambres plus nécessaire et pas hygiénique, ça sens l humidité à fond Apres une douche !! Moisissures alors quand deux douches sont prises c est pire ,la douche avec la toilette tout ensemble il y a de l eau partout !! Non très déçu de dehors et sur internet c est pas indiquer tout ca Merci quand même mais j y retournai pas ca prend des Renos
Comment from Hotel Management
Jul 22, 2016 by Kamila, Hotel Management
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,
5 out of 5
by Daniel

This traveler left a rating score only Posted Jul 16, 2016 on Hotels