Ratings based on 1,160 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Dissapointing!Posted Sep 21, 2015
Pros: It's location
We have stayed at the Commodore every year for the past 5 years whilst in London for business. Each year we have found the experience less enjoyable. This time, we booked a room for the night previous to our early morning arrival as we knew we would be extremely tired after traveling for 32 + hours from the other side of the world. On arrival at the hotel at 7.30am we were greeted with "check-in isn't until 2pm" by the hotel receptionist. We explained that we had an early check-in as we had paid for the previous night. After about 5 minutes the receptionist finally found our booking and then told us that the room wasn't ready as there had been a leak in the room the previous day but that the room would be ready in 15 minutes. We asked if we could have half our money refunded as they had clearly booked the room out to someone else. This was refused and we were offered a free breakfast as compensation (which we declined). After half an hour our room was finally ready. Really disappointed that this booking was made 5 months earlier and the hotel still could not ensure that our room was ready for our arrival. Also disappointed that the staff member involved really did not seem to care.
for Everyoneby A verified traveler from Zürich
Angemessenes Hotel in StadtnähePosted Aug 28, 2015
Im Vergleich mit den schweizer Hotels sieht dieses für mich aus wie ein 2 Sterne Hotel.
for Everyoneby A verified traveler from edinburgh
Good value hotel close to Hyde parkPosted Aug 17, 2015
Receptionist was extremely helpful, room in basement was still very nice, very good shower, comfortable bed. Breakfast was good choice. Overall well worth the money.
for Everyoneby A verified traveler from Scotland
Good location, easy transport to central London.Posted Aug 9, 2015
Sizeable apartment, close to Kensington gardens and easy bus/tube links to Central London. Apartment in separate building a few doors away from main hotel where decent continental breakfast served, pay extra for cooked breakfast. Few issues with broken window, faulty extractor fan etc, but mostly apartment in good repair, spacious, clean and comfortable. Beware though, up four flights of stairs and NO LIFT - need to be fit. Overall, happy with apartment and location.
by A verified traveler from Vancouver, BC
When was this hotel last inspected?Posted Aug 7, 2015
Pros: The location was okay but didn't compensate for this tired old 3 star at best.
Cons: The owners need to throw at least a half million pounds at this place and make it a 4 star. You're charging $200 per night so put the investment in.
Location: Access to Hyde Park and Lancaster Gate tube station.
That this hotel is rated four stars is a joke. Its tired, the carpets are disgusting, there is mold and holes in the passage walls.. the list goes on. This is a three star hotel at best. The staff at the hotel were okay, tired and clearly having to deal with complaints from guests. You really can't call the staff when they have to deal with complaints constantly. Frankly, I'd quit if I worked there. The cleaning staff were moving from room to room with a garbage bag of cleaning supplies. The in-room wifi didn't work, the bulk of the TV channels didn't work and no one had an idea when it was being repaired. The wifi then failed in the lobby too. The whole place is depressing and run down and desperately needs an inspection in terms of rating and overall health and safety.
by A verified traveler from north carolina
Would not recommendPosted Aug 6, 2015
No wifi in room Lobby lift bathroom are so tiny that even one person can hardly fit.
for Everyoneby A verified traveler
Great location for central londonPosted Jul 31, 2015
Great location for trips into central London. .quiet area and lovely walk through Hyde Park to the Natural history museum. Nice looking hotel but small room with signs of wear and tear.
by A verified traveler
Needs a revamp!Posted Jul 12, 2015
The location was good but the rooms were small & desperately in need of a revamp. Certainly needs to be improved to compete with similarly priced accomodation.
for Couplesby A verified traveler
Posted Jul 8, 2015 on Hotels
Wordt aangeboden als 4 sterren, maar blijkt een totaal ander ranking systeem te zijn, denk dat 1 ster nog te veel is, alles oud en versleten, schandalige behandelingen aan de desk, geen management aanwezig, lift tot 6e verdieping kamer op 7e verdieping, nooduitgang niet te vinden, belachelijke prijs kwaliteitsverhouding, nooit meer!!!
by A verified traveler from edinburgh
Terrible staffPosted Jul 6, 2015
Pros: Room clean and comfortable
Cons: Staff training
Location: Near the tube station
I had to wait a long time for a late check in because a family in front of us were rightly complaining that their room booked for a second night had been given to someone else and not only that, but the staff couldn't tell them where their luggage was. The staff were uncommunicative and were not even sympathetic. There was no manager to resolve the situation and things got very heated. I would not use this hotel again.