Ratings based on 260 Verified Reviews

4.3 out of 5
99% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from Sydney, Australia

Nice location, affordable

Posted Jul 25, 2017
Pros: Location, breakfast, friendly staff
Cons: Room accessibility, shower
Location: Very close to British Museum, short walk to Tottenham Court Station for Underground. Short taxi ride from St Pancras Intl (for Eurostar).
This is a nice affordable hotel in an otherwise expensive city. The location is excellent, literally a 30 second walk from the British Museum and walking distance to all major attractions. There is no lift, so hauling luggage up and down the stairs is a bit annoying. Staff are friendly and hospitable, and available 24hrs to help with anything you might need. Included breakfast was very nice - it was a classic English breakfast with orange juice, tea and coffee included. The shower was pretty terrible; it was quite loose so was pointing towards the wall, and couldn't be adjusted.
5 out of 5
by Susan

Wonderful 2 day stay.

Posted Jul 21, 2017 on Hotels
Spent 2 nights. Everyone was friendly and helpful. Food was hot and tasty. Hotel is very convenient for the DLR train into London. Room was spacious and comfortable. The pub downstairs was busy but due to the age of the hotel you don't hear it. The only down side if you have trouble climbing stairs, there is no lift/elevator.
5 out of 5
by Jason

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
4 out of 5

This traveler left a rating score only Posted Jul 11, 2017 on Hotels
5 out of 5
by Kim

Small but ideal

Posted Jun 21, 2017 on Hotels
Staff were very helpful and friendly. Service was quick and efficient. Room was a bit on the small side but it was clean and the bed was really comfortable. The room also had air conditioning which was brilliant as the outside temp in London at that time was around 29 degrees. There was a fabulous beer garden too. Would definitely stay here again. Chose the hotel due to its proximity to London City Airport
5 out of 5
by Alex

Posted Jun 8, 2017 on Hotels
We knew that this location was a little far out, but it was a close walk to the light rail into London and they run frequently. It is a good option if you want something more affordable around London and have a bit more time in the city. The room was clean, the bed was comfortable and the staff was friendly and accommodating. We got in much earlier than check-in and were looking to drop our bags off, but they let us check into a room early.
4 out of 5
for Everyone
by A verified traveler

A nice change from chain hotels

Posted Jun 6, 2017
Cons: Due to the nature of the building there is no lift (and we were on the top floor) so this could be an issue for someone with mobility problems.
Stayed overnight for a concert at the O2, very convenient for transport. Nice clean room with an excellent power shower, plus controllable air conditioning. Pretty quiet too considering proximity to London city airport.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2017 on Hotels
5 out of 5
by Ian

Nice hotel, friendly staff and perfect for ExCel

Posted May 19, 2017 on Hotels
For ExCel London this hotel is perfect. Free parking, unlike the other hotels in the same area which charge, a decant bar showing sports, outdoor seating and the breakfast and foods we had was nice. Room quite small but it had everything we needed.
4 out of 5
by Helen

Overnight en route to Florence

Posted Apr 30, 2017 on Hotels
Ideal overnight accomodation prior to flight next day from City Airport. All staff helpful and attentive. The bar/restaurant area had a good buzz . Dinner and breakfast at the hotel were delicious and clearly ' cooked ' to order. Our room was clean and comfortable. Airport easily accessible....what mire could you want.