Ratings based on 6,100 Verified Reviews

3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Brighton

Posted Mar 21, 2017
Central area for buses etc. Hotel staff all very friendly. Only stayed one night but gave us a good impression. Would recommend for,that area of London and would re-visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

As always a great stay in the Copthorne

Posted Mar 19, 2017
Pros: Location
Cons: It really doesn't need improvement
Location: High Street Kensington, nothing more to add!
Still one of the best hotels in London for the tariff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Amman, Jordan

Pleasant Hotel

Posted Mar 13, 2017
Pros: cleanliness and location
Cons: nothing compared with the applied rates
Location: shopping and transportation
Near the sopping center and transportation, all the facilities are in good shape, friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Too Much Heat

Posted Mar 11, 2017
Pros: Location, staff, amenities
Cons: Fix your heat
The staff was fantastic!!! They went above and beyond for me. The hotel itself was great; however, the could not fix the heat. It was unbearable at times. A few of us that was staying there complained about the heat.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great choice

Posted Mar 11, 2017
Excellent service for club level guests with great breakfast and happy hour in lounge. Value promotion by restaurant for lunch, Near food and drug stores, and transit. New Design Museum and Kensington Palace just a short walk away.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Perfect location, friendly staff, clean well equipped rooms. Public rooms rather corporate - would be good to have a cosy lounge/bar for nightcap/people watching.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good modern hotel in Kensington

Posted Mar 2, 2017
Great location near High Street Kensington tube station, reasonable room size, most amenities, very clean, friendly staff, quiet, shopping and eateries nearby, within walking distance of most tourist attractions - what more could one want in crowded expensive London.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great choice

Posted Feb 28, 2017
Pros: just about everything
Cons: In the past they offered a complimentary continental breakfast buffet, not any more, not a big deal
Location: close to the "tube", two lines, very convenient
Our third time staying at this hotel, wouldn't want to stay anywhere else when in London... Very convenient to the "tube"
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 27, 2017
Value for money as was breakfast. Bathroom decor could do with updating all in all good value for money
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Convenient location close to tube station.

Posted Feb 24, 2017
Spacious twin room with bath and shower, would suggest requesting room on opposite side to railway track as a little noisy at peak period. Busy hotel with queue for lifts at times. Otherwise a very pleasant two night stay. Would return.