Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Hertfordshire, England

Amazing Hotel.

Posted Oct 17, 2016
Pros: staff, service, comfort, pretty much everything!
Cons: Bed was a bit hard for my liking
Location: So close to so many sites - easy walking to the Embankment, Covent Garden, Picadilly Circus etc
We have stayed in many 5 star hotels in London over the years, but this is truly the 'Crème de la Creme' - great staff, amazing architecture, fabulous spa, great rooms and bathrooms, and lovely food. Couldn't have asked for more on a special visit to London. Thank you!
5 out of 5
by A verified traveler from Miami

Business Trip

Posted Sep 13, 2016
Pros: Everything
Cons: Ready access to taxis.
Location: It's near Covent Garden and Trafalgar Square.
Loved the hotel ambiance, restaurant, room and service. It was perfect experience, albeit a short stay. Highly recommend for business or pelasure.
5 out of 5
by A verified traveler from Toronto, Canada

Great family trip to London

Posted Sep 9, 2016
Thoroughly enjoyed our stay in London. A true 5 star experience. Enjoyed the breakfast buffet - lots of selection and quality was top notch. We stayed in a family room and it was spacious for the 4 of us. Would definitely return.
4 out of 5
by A verified traveler

Posted Sep 9, 2016
ホテルの対応が親切です 客室清掃も細かいことに気を配ってくれていました お風呂の水漏れと洗面台の排水のトラブルがありました。
5 out of 5
by A verified traveler from Japan


Posted Aug 30, 2016
初めての一人海外旅行で、英語も話せないのであまり不自由しないように、口コミ評価の高いここにしました。 多分日本語対応スタッフはいないようでした。 タクシーでホテルまで向かいましたが、ドアマンが荷物を運んでくれ、ポーター(イケメン)がマダム○○ですね?と名乗ってもいないのに確認してくれました。さすが高級ホテルー!と思っていると、レセプションの女性が受付後朝食会場と部屋の説明をしてくれました。全体的に気が利いて素晴らしいです。ドライヤーは貸し出し有って書かれていたので、多分言わないとないだろうなと諦めていましたがちゃんと部屋に置いてました。 ロンドンアイやビックベンも近く、エンバンクメント駅も徒歩3分くらいでアクセスも最高です!
5 out of 5
by A verified traveler

Exquisite Hotel Option

Posted Aug 25, 2016
Pros: The rooms and spa facilities are excellent. Service is impeccable and for the size of hotel, there is a very serene feeling there.
This is the second time staying here and once again this hotel did not disappoint. The location, facilities and service are all at the very pinnacle of London hotels. I will most definitely be staying here again.
5 out of 5
by A verified traveler from OR


Posted Aug 20, 2016
Beautiful hotel, wonderful location and amazing service from all employees! Definitely was treated like royalty! Looking forward to returning to London again!
5 out of 5
by A verified traveler from ma

Great location in the center of london

Posted Aug 17, 2016
We stayed in this hotel in 7 days and very happy. Location: perfect. Embankment underground station is within in 1-2 min of walk. We did not know this on arrival at London Heathrow airport and got off at Charing across station. It was a 10 min of walk. Anyway, this make our sightseeing trip much easier. Not to mention that many sites are so close and within walking distance. We also use the underground train to Heathrow airport, quite easy since we have less luggage. Breakfast buffet is good, plenty of pastry and fresh fruits, also has cereal yoghurt/ juice/selection of cheese and coldcut, as well as small selection of Asian items. I did not like the scramble eggs at buffet, a little runny. Other than that, first class breakfast. Insider tip: I bought ticket for Windsor castle at hotel and avoid lines at the ticket offices . I also like the hot tub at our room. The salt/oil pack provided by hotel was great! I wish I had hot bath everyday after a long day of walking. Indoor swiming pool: room are dark and slightly intimidating. Message pool is great! Room: great except lighting is bit of dim .
5 out of 5
by A verified traveler


Posted Aug 15, 2016
Pros: Everything
Location: Quiet yet central to all attractions. Right beside tube station and bus stops
As near to perfection as you can get in a hotel. Gorgeous well equipped room and bathroom, world class gym, spa and pool extending over 4 floors, comfortable bed, quiet, ideal location for everything.
5 out of 5
by A verified traveler from Trinidad

Excellent location and luxury stay.

Posted Aug 9, 2016
I spent 2 nights here. It was great experience everything from the check in to check out. This is upscale hotel 5 star and very much deserving of it and higher. The staff are very nice and friendly. The room is very large beautiful decor. The bath products are from ESPA so they are phenomenonal. Free access to spa and gym facilities which were the again really good. Breakfast was included for my stay and buffet style with wide variety of delicious items. Everything you could want breads, cereals, yogurts, fruits, pastry and croissants to choice. I recommend here to anyone, just one warning you will not want to leave it's the best hotel in London.