Ratings based on 794 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

Loved this hotel

Posted Jan 25, 2016
Stayed here as was going to see a theatre show in piccalilli...plenty of bars and restaurants in the area...staff were very professional and polite, also has a great bar with many original features mixed with modern...room was immaculate...will be booking this hotel again in the near future....👍
4 out of 5
Recommended
for Families
by A verified traveler from Delhi

Nice hotel close to Regent Street

Posted Jan 13, 2016
Pros: Near the market place
Cons: Room rents
Location: Shopping, good food...
The rooms were airy and comfortable. The staff was helpful and cooperative. The hotel is centrally located and was easily accessible to good food and shopping area. But the room rent is a little steep.
3 out of 5
Recommended
for Everyone
by A verified traveler from manchester

New Years Eve break

Posted Jan 2, 2016
Pros: The location was great for all the bars around Carnaby Street and within easy walking distance to regent street shops and tourist attractions.
Cons: Attitude of bar staff and management to improve customer service and make sure all amenities are manned, operational and available as advertised.
Location: Everything is on the doorstep, fabulous location.
We selected this hotel because of the roof top bar and thought this would be ideal to watch the fireworks in the Sky over London however although the weather was fine they did not open it, we told them we were disappointed and that we booked it for that reason but they were not interested. The bar in the hotel had no atmosphere and dreadful music. We asked for a dining establishment recommendation before the theatre and were told this had been booked but they never promoted their own restaraunts which we found strange. When we got to the eatery although it was empty, they knew nothing about our booking which was embarrassing, the menu was set and not to our liking so we left. We alalways as the concierge for suggestions and we have been offered multiple choices and menus to consider elsewhere. Here given 1 place and it was not to our taste with no ambience but they asked little about our preferences. Just get the feeling they couldn't be bothered although the housekeeping and maintenance staff were responsive and polite to requests we made and in a timely manner- these staff offered the highest service levels.
2 out of 5
by A verified traveler

Posted Dec 25, 2015
this is not a 5-star hotel - poor amenities, tacky gym and spa
3 out of 5
Recommended
for Everyone
by A verified traveler from Watford

Great location. Rooms a bit tired.

Posted Dec 19, 2015
Good location poor room.........xxx,xxx,xx,xxxxxxxxxxxxxxxxxxxxcxxxxxxx
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant stay

Posted Dec 14, 2015
This was a flying visit and I had been worried that the rooms would be noisy but for such a central hotel in the middle of the city it was amazingly quiet and relaxing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posizione eccezionale

Posted Dec 8, 2015
Camera standard datata, non adeguata ad un hotel classificato come un cinque stelle: moquette macchiata in alcuni punti, tende bucate, tessuto di uno sgabello liso e macchiato, odore cattivo i primi giorni. Bagno con doccia rotta in più punti e bidet che perdeva molta acqua (impossibile per le donne delle pulizie non accorgersene). A parte la delusione per le condizioni della camera devo dire che era molto silenziosa e la pulizia giornaliera era molto buona. La fantastica posizione dell'hotel ripaga e rende accettabili le mancanze rilevate.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, excellent location .

Posted Nov 24, 2015
Pros: location
Cons: decor a bit shabby
close to Libertys and Soho. Great location. Reception areas lovely but room a bit shabby but clean. Just needs a bit of tlc in rooms but large size for London and i would def stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from Sussex

Posted Nov 22, 2015
Arrived at 2pm for an early check in and was pleasantly surprised to receive a complimentary room upgrade to one of the newly refurbished rooms on the 6th floor. Excellent location for central London attractions & Regent St / Oxford St shopping.
3 out of 5
by A verified traveler from norge

Sentralt

Posted Nov 15, 2015
Pros: Beliggenheten
Cons: Temperaturen på rommet og prisen.
Location: Alt finnes i nærheten.
Sentralt beliggende. Heating på rommet fungerte ikke, så etter en tid og frem og tilbake fikk vi byttet til et annet rom sent på kvelden. Fikk ikke tilbud om hjelp til dette.