Ratings based on 780 Verified Reviews

4.4 out of 5
88% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel

Posted Feb 16, 2017
Great facilities Lovely, pleasant and helpful staff Very clean Perfect quick getaway for couples
Comment from Hotel Management
Feb 16, 2017 by Lukas P, Hotel Management
Dear Guest, Thank you for choosing to stay with us and taking the time to leave the lovely review. I hope that we can welcome you again in the future. Kind Regards Lukas P Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler from Colchester

Welcoming Hotel

Posted Feb 1, 2017
Pros: General ambiance and quality of staff.
Cons: More hotel information in room,
Location:
A very warm welcome when we arrived - everything was as it should be. The room was very nice and the staff were excellent. The only issue we had was with the aircon in the room and they endeavored to sort out but was not just our room - they however offered compensation without hesitation - very fair.
Comment from Hotel Management
Feb 2, 2017 by Lukas P, Hotel Management
Dear Robert, Thank you for choosing to stay with us and providing your valuable feedback to us. I am pleased to learn that you had a great stay with us thanks to our amazing staff members.Whilst I am sorry that you had to experience this in the first place I am glad that our staff were able to quickly remedy this for you and you were able to enjoy the rest of your stay. I hope that we will have another chance to welcome you back in the future! Kind Regards Lukas P Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Lovely hotel, great views

Posted Jan 18, 2017
As above. We were lucky enough to have a view of the london skyline, the river and the helicopters landing/taking off. Beautiful hotel, friendly and accomodating staff. The only thing I think could be clearer on the website os about parking. We spent a while driving around for a suitable carpark because we couldn't find the hotel one, when we just needed to leave the car outside and drop our keys into reception - even better!
Comment from Hotel Management
Feb 13, 2017 by Lukas P, Hotel Management
Dear Amy, Thank you for choosing to stay with us and taking the time to leave a review. I am pleased to learn that you enjoyed your stay with us thanks to our great views of river Thames and heliport. I hope that we will welcome you back again soon. Kind Regards Lukas P Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Pros: Spa, breakfast, room
Cons: Some parts of the room could be updated. Light switches next to the bed were bright.
Location: Shops and restaurants nearby. You can walk to Chelsea along the river.
Beautiful room, lovely spa. But the breakfast was the real highlight - absolutely amazing. There is a bus stop nearby for accessing areas like nearby Chelsea. Definitely recommended.
Comment from Hotel Management
Jan 6, 2017 by Lukas P. , Hotel Management
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. I am really pleased to learn that you had a great stay with us and enjoyed the facilities of our relaxing spa veta, the breakfasts and our well equipped,comfortable bedrooms. I hope that we have a chance to welcome you back in the future! Best Wishes Lukas P. Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy Hotel

Posted Dec 22, 2016
Pros: Good experience.
Cons: Better signage.
Great place to stay away from hectic London but easy to get around. Good Location.
Comment from Hotel Management
Jan 3, 2017 by Lukas P., Hotel Management
Dear Guest, I'm so happy to hear that you had good experience during your stay with us. Please know that we have a brand new direction sign on a nearby road so the hotel would be easier to locate in the future. Kind Regards Lukas P. Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

AMAZING!

Posted Dec 13, 2016
Pros: My view room overlooking the river was amazing and the spa and pool area downstairs.
Cons: Nothing!
Location: Great view of the river for sunsets. Restaurants and bars about a block away.
GREAT HOTEL! Staff was EXCELLENT. I'm not good with names but the short guy with glasses that works at the bar was awesome! Also the guy that drives the shuttle, was informative about places to see while in London. All the ladies receptionist that helped with my check in and questions about my room. Romario and Emmanuel and Tim were helpful as well.
Comment from Hotel Management
Dec 14, 2016 by Lukas .P, Hotel Management
Dear Brandon, Thank you for taking the time to leave a review. I am very pleased to read that you had excellent stay with us and enjoyed the facilities of spa verta, the view of the river Thames and the great service provided by our staff members. I have passed your kind words to the team members mentioned and they are delighted to know that they had such a positive impact on your stay. Once again thank you for your kind words towards the hotel and the staff. I hope that we will welcome you back again soon ! Best Regards Lukas P Hotel Administrator
2 out of 5
by A verified traveler

Disappointing for a 5 star hotel.

Posted Dec 13, 2016
I had a bad experience. I'm not sure that everyone will but it was just a few things which happened to be quite major. Upon arrival I made it clear that I wanted to pay cash. The woman on the desk still took my card as some sort of deposit. Two days later after paying cash and the 'holding payment' still hasn't been returned to my card. When in the spa everything was disabled. No bubbles or anything was working. I had to walk out into the cold up the stairs to ask the lady to turn it on. I had to ask for towels and for water. The lady was lazy and didn't seem to care for welcoming us into the spa. Much better value for money elsewhere. But not a bad hotel by any means.
4 out of 5
Recommended
for Families
by A verified traveler from Scotland

Nice. hotel with Excellent Staff

Posted Dec 10, 2016
This hotel is excellent with very good Staff but is a bit far away from all the Buzz. They do run a shuttle Bus to Clapham Station every hour. Also the walk along the Riverside to Wandsworth is very nice ( on a Dry Day) Would recommend to anyone who does not want the Night life of the West End
Comment from Hotel Management
Dec 14, 2016 by Lukas P., Hotel Management
Dear Ken, I'm glad to see that overall you enjoyed your stay. Please know that Clapham Junction is our closest station and is just a 10 minute walk away. From here central London stations such as Waterloo and Victoria are just one stop away. Once again thank you for your kind words and recommendations. Kind Regards Lukas P. Hotel Administrator
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Guildford

Nice hotel besides River Thames and Heliport

Posted Dec 4, 2016
Pros: Well equipped & spacious bedrooms
Cons: Choice of snack menu
Location: Very pleasant walk alongside the Thames
Very comfortable hotel with extremely helpful reception staff
Comment from Hotel Management
Dec 14, 2016 by Lukas P., Hotel Management
Dear Guest, It is wonderful to see that you enjoyed your stay with us thanks to our helpful staff and comfortable rooms. I hope that we will welcome you back again soon. Kind Regards Lukas P. Hotel Administrator
4 out of 5
by A verified traveler

good river views in an out of the way part of town

Posted Nov 28, 2016 on Hotels
good competent people, rooms good 4/5 star, nothing to complain about, not a 'posh' place - take a car.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, It's great to see that you enjoyed your recent stay with us. I hope that we will welcome you back again soon . Kind Regards Lukas P. Hotel Administrator