Exterior

Reviews of Crowne Plaza London Ealing, an IHG Hotel

4 out of 5
Crowne Plaza London Ealing, an IHG Hotel
Western Avenue Hanger Lane, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 372 out of 854 reviews" "
Rating 8 - Good. 332 out of 854 reviews" "
Rating 6 - Okay. 88 out of 854 reviews" "
Rating 4 - Poor. 37 out of 854 reviews" "
Rating 2 - Terrible. 25 out of 854 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MIQDAD

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for me especially there is a charging point. Close to underground and amenities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tim

Traveled with group, Traveled with family
Helpful and friendly staff, great location with connection to public transit, room are nice, clean with lots of space
Stayed 1 night in Feb 2024
Response from Crowne Plaza London Ealing on Feb 7, 2024
Dear Tim, we appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you again. Kind regards, Vanessa

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, staff supper friendly and helpful. We had a problem on the first day with the shower and they fixed it immediately. Price of the hotel was good and right next to a metro station. The only draw back was, it was far from city center. It worked for us because we had a family in the area, however if you are just a visitor, it is time consuming everyday to get to city center.
Stayed 9 nights in Dec 2023
Response from Crowne Plaza London Ealing on Jan 16, 2024
Dear Alina, thank you for staying with us and taking the time to leave a review, we appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 Excellent

Martha Livia Pearson and Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at hotel! Service was excellent, hotel was very clean and food was delicious!
Stayed 8 nights in Dec 2023
Response from Crowne Plaza London Ealing on Jan 9, 2024
Dear Martha, thank you so much for staying with us and taking the time to leave this review, we appreciate your feedback. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at breakfast time were excellent and couldn’t do enough for you. Had to pay a £50 deposit that was actually taken out of my bank account and a week later still hadn’t been returned, still trying to get it refunded back to me.
Stayed 3 nights in Dec 2023
Response from Crowne Plaza London Ealing on Dec 23, 2023
Dear Robert, thank you for choosing to stay with us and taking the time to share your experience. We are happy to hear that you have enjoyed breakfast service, our staff strives to make each stay as pleasant as possible. Regarding your 50 deposit, I am sorry to hear it hasn't been returned yet. I can confirm that it has been cancelled from our side when you checked out, so we are not holding that amount anymore. It is now up to your bank to process releasing the funds back into your account. I hope that despite the circumstances, we will have the opportunity to welcome you back again. Best regards, Vanessa

8/10 Good

Ahilanandan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel closer to station
Stayed 1 night in Dec 2023
Response from Crowne Plaza London Ealing on Dec 20, 2023
Dear Ahilanandan, thank you for staying with us and taking the time to leave this review, we appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 Excellent

Margarete

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are planning a trip to London, I can thoroughly recommend a stay at the Crowne Plaza London Ealing. Because it is located out of the city centre, it is considerably cheaper than similar four-star hotels located more centrally. However, the Hanger Lane tube station is a three-minute walk away and a regular Central Line service takes you straight to the heart of London in 30 minutes. The rooms are clean and spacious, the staff are friendly and helpful, breakfast is plentiful and evening meals are pretty good as well. All in all, it is great value for money!
Stayed 4 nights in Nov 2023
Response from Crowne Plaza London Ealing on Dec 20, 2023
Dear Margarete, we really appreciate you taking the time to share your review with us. We are happy to see that you had enjoy your stay with us and we look forward to seeing you again soon. Kind regards, Vanessa

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful staff, lovely hotel
Thank you so much to Josh on reception for being so fantastic on check in. We really appreciate your help when we asked for a twin room rather than a double. The room itself was spotless, the bar was lovely, and I got a really good nights sleep.
Stayed 1 night in Dec 2023
Response from Crowne Plaza London Ealing on Dec 20, 2023
Dear Laura, thank you for taking the time to leave your feedback, we really appreciate it and will share it with Josh. We hope to see you again soon. Kind regards, Vanessa

10/10 Excellent

Annifa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Crowne Plaza London Ealing on Nov 21, 2023
Dear Annifa, we are so pleased to see that your stay with us was perfect. We hope to welcome you back in the future. Kind regards, Vanessa

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place good staff but shops around it makes it looks not premium
Stayed 1 night in Nov 2023
Response from Crowne Plaza London Ealing on Nov 21, 2023
Dear Dylan, thank you for staying with us and taking the time to leave this review, we appreciate your feedback which helps us improve and monitor our service. Kind regards, Vanessa

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel itself was quite nice and pleasant to stay at. The bed was very comfortable and the shower was amazing. The kettle was always supplied. Many good things at this hotel made it easy to stay there. However, aspects of the hotel seem to have fallen a bit to disrepair. My closet/wardrobe had the coatrack snap (the metal hinge broke in the middle) and screws were coming off the rest of it. The toilet would constantly run if I flushed the left button but would stop if I hit the right button. I also had breakfast for two until my last two days I was there and had to pay for breakfast on that last day. The sheets had minor holes in them as well. That all being said, the staff was respectful, and the overall value I received was well worth it. Being right next to a tube station is very nice and it's easy to get around. My keys did get demagnetized at least 8 times during my stay but they was more than likely my own fault. I would recommend this place for international travelers who want a nicer hotel without destroying the bank account.
Response from Crowne Plaza London Ealing on Nov 21, 2023
Dear Nicholas, thank you for choosing to stay with us and taking the time to leave your feedback. We are very happy to see you have enjoyed your time here overall and appreciate that you have recognised our amazing staff. I wish you all the best and hope you will book with us in the future. Best regards, Vanessa

2/10 Terrible

Mick

Stayed 1 night in Nov 2023
Response from Crowne Plaza London Ealing on Nov 13, 2023
Dear Mick, we are disappointed to see your score and would like to apologise that your stay did not meet your expectations. We would really appreciate if you could provide us more details about your stay, to better understand what went wrong. Kind regards, Vanessa

10/10 Excellent

Tarhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Crowne Plaza London Ealing on Nov 5, 2023
Dear Tarhonda, thank you for staying with us. I am really happy to see you have enjoyed your stay and will pass your feedback on to our team. Take care and best regards, Vanessa

2/10 Terrible

Peter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold in rooms
Moldy room, no air conditioning and showers that do not work. This hotel should be condemned. However the staff tried their hardest to make it right despite having very little to work with.
Stayed 3 nights in Sep 2023
Response from Crowne Plaza London Ealing on Oct 2, 2023
Dear Peter, thank you for your feedback and please accept our apologies for the inconvenience. Our Front Office Manager will investigate this further to avoid the recurrence of such incident. Kind regards, Vanessa

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Crowne Plaza London Ealing on Oct 2, 2023
Dear Thales, thank you for staying with us and taking the time to leave a review, we are happy to see your positive rating. We wish you all the best and hope we will have an opportunity to welcome you back. Kind regards, Vanessa

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. 1 minute walk for the central line station 25 minutes to downtown and 30 minutes to Heathrow. Rooms are spacious in comparison with downtown hotels I have tried. Breakfast is nice.
Stayed 3 nights in Sep 2023
Response from Crowne Plaza London Ealing on Oct 2, 2023
Dear Victor, we really appreciate you taking the time to share your review with us. We look forward to seeing you again in the future. Kind regards, Vanessa

10/10 Excellent

Akbar

Stayed 6 nights in Sep 2023
Response from Crowne Plaza London Ealing on Sep 18, 2023
Dear Akbar, thank you for staying with us and taking the time to leave this review, we are very happy to see that your stay with us was perfect, we appreciate your feedback which helps us improve and monitor our service. Best regards, Vanessa

8/10 Good

Andrew

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Crowne Plaza London Ealing on Sep 18, 2023
Dear Andrew, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

8/10 Good

Mr K A

Stayed 2 nights in Jul 2023
Response from Crowne Plaza London Ealing on Aug 20, 2023
Dear Mr K A, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

10/10 Excellent

SAMIR, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome specially Corrina in dining area and Vanessa in reception everyone was helpful . Rooms clean
Stayed 3 nights in Aug 2023
Response from Crowne Plaza London Ealing on Aug 15, 2023
Dear Samir, thank you for staying with us and taking the time to leave this review, we really appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023
Response from Crowne Plaza London Ealing on Aug 13, 2023
Dear Kelly, we really appreciate you taking the time to share your review with us. Kind regards, Vanessa

10/10 Excellent

Litany

Liked: Cleanliness, staff & service, property conditions & facilities
Station is 3 min walk but the general area of Ealing is a bit run down
Stayed 1 night in Aug 2023
Response from Crowne Plaza London Ealing on Aug 8, 2023
Dear Litany, we really appreciate you taking the time to share your review with us. We wish you all the best and hope we will be able to welcome you back in the future.Best regards, Vanessa

8/10 Good

KRISTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Crowne Plaza London Ealing on Aug 8, 2023
Dear Kristin, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

8/10 Good

Iqbal

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Crowne Plaza London Ealing on Aug 1, 2023
Dear Iqbal, we really appreciate you taking the time to share a positive feedback. We look forward to seeing you again soon. Kind regards, Vanessa

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
It was really good! Thanks to all employees at the Hotel!
Stayed 2 nights in Jul 2023
Response from Vanessa on Jul 16, 2023
Dear Fernando, we really appreciate you taking the time to share your review with us. We are happy to hear that you enjoyed your stay and look forward to seeing you again soon. Kind regards, Vanessa

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at breakfast was EXCEPTIONAL!!!
Stayed 2 nights in Jul 2023
Response from Vanessa on Jul 13, 2023
Dear Mike, thank you for your great review. Please be assured that your feedback will be passed on to the relative department and we hope to welcome you back soon. Kind regards, Vanessa

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Crowne Plaza London Ealing on Sep 2, 2023
Dear Sarah, we really appreciate you taking the time to share your review with us. We are happy to see that you enjoyed your stay with us. We hope to see you again soon. Kind regards, Vanessa

10/10 Excellent

Pui Shin Peggy

Liked: Cleanliness, property conditions & facilities
Nice stay, and beauty view from our window !
Stayed 4 nights in Jul 2023
Response from Vanessa on Jul 15, 2023
Dear Pui Shin Peggy, thank you for choosing Crowne Plaza London Ealing and for taking your time to provide a positive feedback. We strive to make each stay as pleasant as possible and are happy to learn you enjoyed your stay with us. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

10/10 Excellent

Rafaella

Stayed 1 night in Jul 2023
Response from Vanessa on Jul 13, 2023
Dear Rafaella, thank you for staying with us and taking the time to leave a review, we appreciate your feedback which helps us improve and monitor our service. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

4/10 Poor

Natalie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not great
Room very noisy ( peole seemed to be having a orty outside our room in car oark until 4 am and the shower would only work at extra hot. Reported when we checked out
Stayed 1 night in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Natalie, thank you for your feedback and apologies for the inconvenience during your stay. I just wanted to let you know that these are not our standards, and we hope you will be back soon to offer you a great guest experience. Best regards, Vanessa

4/10 Poor

Leila

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We had to book a last minute toon Due to a LHR flight cancellation. Expedia search said the hotel was 7.84 miles from the airport but it’s about twice that. We checked in at around 10pm to find our room was hotter than the sun and the ac didn’t work at all. No alternative family room And No portable fans meant we had to sleep with the windows open , with the accompanying soundtrack of racing cars and sirens to prevent any sleep. Team at breakfast are nice. Scrambled eggs were horrifying. Incredibly dated decor but clean. If it had been £150 you might have excused it but £350 for the night was a joke but given our cancelled flight we were at the mercy of booking engine lottery. Oh dear.
Stayed 1 night in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Leila, thank you for choosing Crowne Plaza and for taking your time to provide a feedback. I would like to start by apologizing for not meeting your expectations. We strive to make each stay as pleasant as possible and we will use your comment to coach our team in order to provide a better experience in the future. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

8/10 Good

Jo

Stayed 2 nights in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Jo, we really appreciate you taking the time to share your review with us. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

4/10 Poor

Pamela

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not happy at all
I stayed only 1 night , the air conditioner was not working, the lights over the beds were not working. I canceled the remaining days and I haven’t gotten a refund yet. It’s been 9 days. I had to ask for a receipt and the person at the front desk was not friendly at all,
Stayed 7 nights in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Pamela, thank you for choosing to stay with us and taking the time to give us your feedback. We are disappointed to read your comments and would like to apologise that your recent stay did not meet your expectations. We hope you will provide us another opportunity, by staying with us again to show you that your unsatisfactory stay was an exception. Kind regards, Vanessa

10/10 Excellent

Craig

Stayed 1 night in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Craig, thank you so much for taking the time to share your positive feedback with us. We are looking forward to welcoming you next time. Kind regards, Vanessa

6/10 Okay

Paul

Traveled with family
Liked: Room comfort
Good
Perfect for what we needed. An overnight stay for Wembley concert. Marked down for noisy aircon and obviously on main road, ask for room on otherside away from road? Good service,size of room and breakfast.
Stayed 1 night in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Paul, thank you for staying with us and taking the time to leave this review, we appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

6/10 Okay

j

Liked: Cleanliness, property conditions & facilities, room comfort
Let themselves down
A nice hotel for a one night stay. Reception staff at check-in very friendly. However we were unable to get a glass of wine when we got back.in the evening and were told only bottles available we asked for some white wine but got a call saying there was no white wine!! The next morning we had room service arrive with a breakfast we hadnt ordered esp as we has already been down to breakfast . The order form was for the previous day and prev occupants of the room. We accidentally left a pair of jeans in our wardrobe. We called on our return home as were told to email. As yet we have no reply and no jeans. Someone could have just gone to room and got them for us.
Stayed 1 night in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear J, thank you for your feedback and apologies for the inconvenience during your stay. I just wanted to let you know that these are not our standards, and we hope you will be back soon to offer you a great guest experience. Best regards, Vanessa

6/10 Okay

Teri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Back of the hotel groups of people late at night in cars messing around and very loud, drinking smashing bottles
Stayed 2 nights in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Teri, thank you for choosing to stay with us and taking the time to give us your feedback. We are disappointed to read your comments and would like to apologise that your recent stay did not meet your expectations. We hope you will provide us another opportunity, by staying with us again to show you that your unsatisfactory stay was an exception. Kind regards, Vanessa

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Vanessa on Jul 13, 2023
Dear Mark, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

4/10 Poor

S

Stayed 1 night in Apr 2023
Response from Vanessa on Jul 13, 2023
Dear S, thank you for choosing Crowne Plaza London Ealing and for taking your time to provide a feedback. I would like to start by apologizing for not meeting your expectations. We would really appreciate if you could provide us more details about your stay. Kind regards, Vanessa

8/10 Good

Alun, Ruthin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
One night stay. Everything fine, tube outside. Just as well as the area isn’t great.
Stayed 2 nights in May 2023
Response from Vanessa on Jul 13, 2023
Dear Alun, thank you for your feedback. I am sorry to hear your experience wasn't necessarily great. I hope that despite the circumstances, we will have the opportunity to welcoming you again. Best regards, Vanessa

8/10 Good

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car park is quite small and £18 per night to park is a bit steep
Stayed 1 night in May 2023
Response from Vanessa on Jul 13, 2023
Dear Gillian, thank you for your review. Regarding car park, this feedback will be passed on to the relative department and we hope to offer you an improved stay next time. Kind regards, Vanessa

4/10 Poor

Georgina

Stayed 1 night in May 2023
Response from Vanessa on Jul 13, 2023
Dear Georgina, thank you for staying with us and taking the time to leave this review, we appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Main restaurant not open at night
Stayed 2 nights in Apr 2023

8/10 Good

Bali

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It did the trick
It was fine when we got a room which was warm
Stayed 1 night in Mar 2023

10/10 Excellent

Adeyemi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very generous
Stayed 2 nights in Mar 2023

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay friendly staff
Stayed 2 nights in Feb 2023

8/10 Good

Pradeep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable rooms Excellent location
Stayed 3 nights in Feb 2023

2/10 Terrible

Keshani

Stayed 1 night in Feb 2023

8/10 Good

Ahmed Ibrahim

Stayed 7 nights in Oct 2022