Ratings based on 1,708 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire

Convenient to appointments in London. Really nice.

Posted May 15, 2017
Breakfast is superb, rooms are furnished to a very high standard and are very comfortable. Staff are brilliant.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Lovely quiet hotel

Posted May 9, 2017
We really enjoyed our stay here. The staff were very friendly, the pool was lovely, it was in a nice quiet location although not as close to Kings Cross as I thought (about a 15 minute walk) The room had 2 comfy doubles and with black out curtains we slept very well. Good lighting and a fabulous shower. Would definitely stay again with such a reasonably priced room as well.
Comment from Hotel Management
May 9, 2017 by RobertoR, Hotel Management
Dear Alissa, Thank you for sharing how you enjoyed your recent stay, we really appreciate it. We look forward to your next visit. Best regards, Roberto R Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lisbon

Nice Hotel, very accessible

Posted May 4, 2017
My short stay in this hotel with 2 kids, was quite enjoyable. The hotel is located in a very accessible área, near a very central tube and train station, which is at a walking distance or could be made by a short bus ride. The facilities are very good and the staff quite helpful and friendly. Definately i would recommend it to my friends.
Comment from Hotel Management
May 11, 2017 by RobertoR, Hotel Management
Dear Victor, We really appreciate your wonderful feedback and recommendation. We look forward to your next stay. Warm regards, Roberto R Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted May 3, 2017
Pros: Hotel has been renovated Staff were good
Great London stay convenient to getting about.Direct train from heathrow .Staff were helpful and breakfast was amazing. Will stay again
Comment from Hotel Management
May 7, 2017 by RobertoR, Hotel Management
Dear Valued Guest, We are happy you had a great stay, we hope to see you again. We love having you here! Warm regards, Roberto R Guest Services Manager
5 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Great Value, Lovely Hotel, OK Neighborhood

Posted Apr 23, 2017
The Hotel has just been completely refurbished and is beautiful. The staff could not be more friendly, professional or plentiful. You do have to pay extra for the pool, which is not mentioned in the listing, and kids are prohibited after 6:30 pm, which is when you want to take your kids to the pool. The neighborhood was fine, but a little too quiet and desolate for us to feel comfortable walking around in at night. That's not a problem, though, because the 63 bus stops practically at the door and runs 24 hours a day to and from Kings Cross Station. Cabs are plentiful in this area. The Russel Square Tube station is also only a 15-20 minute walk away. Value like this for such a nice hotel is hard to find in London! I would definitely stay here again!
Comment from Hotel Management
May 7, 2017 by RobertoR, Hotel Management
Dear Mary, Thank you very much for your great review! We believe that our dedicated staff are our greatest asset, and we are delighted that read that you took notice of it. Thank you again for taking the time to share your experience and we look forward to your next stay. Warm regards, Roberto R Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from west yorkshire

Good hotel convenient for kings cross

Posted Apr 21, 2017
Has executive room with 2 double beds but not as big as hoped. Air conditioning not effective and pillows need replacing.
Comment from Hotel Management
May 7, 2017 by RobertoR, Hotel Management
Dear Wheels, We are very pleased that you enjoyed your stay and we appreciate the feedback that you have given us. We hope that you come and see us again soon. Best regards, Roberto R Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Lovely Time

Posted Apr 16, 2017
Pros: Clean, new, modern, convenient, nice executive room, very quiet (even though fully booked) which we really appreciated as I am sound sensitive.
Cons: Have the gym and pool free rather than a £3.50 fee. However we were so busy shopping and sightseeing it didn't bother us.
Location: 63 bus near hotel to Kings Cross station (or an easy walk) so can tube anywhere from there. Also 19 and 38 buses into Cambridge Circus/Tottenham CtRd
We had a lovely few days at this hotel. Staff are friendly and helpful, hotel clean and modern, central London easily accessible by bus and tube. Birthday card in the room for our daughter which was thoughtful and very much appreciated. Food from the Broom restaurant was absolutely delicious and reasonably priced, there was even live music on Friday night. Although the hotel was full, the breakfast restaurant was very skilfully managed and manned with a nice variety on the buffet, constantly replenished. We were delighted with our stay and would definitely return.
Comment from Hotel Management
May 7, 2017 by RobertoR, Hotel Management
Dear Holistic Jo, Thank you very much for your kind remarks, we will pass them on to our staff. We hope that you will visit us again soon. Warm regards, Roberto R Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel

Posted Apr 10, 2017
Fantastic stay staff really helpful and rooms really clean and restaurant great and great choice of breakfast.
Comment from Hotel Management
Apr 11, 2017 by RobertoR, Hotel Management
Dear Jane, Thank you so much for this amazing review and 5 stars! We look forward to your next stay. Warm regards, Roberto R Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Fulton MD

Posted Apr 10, 2017
Close to underground and train stations. Good breakfast and lication
Comment from Hotel Management
Apr 11, 2017 by RobertoR, Hotel Management
Dear khan, Thank you for posting your impressions of your recent stay in with us. I hope you will consider staying with us again in the future. Best regards, Roberto R Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2017
A lovely very comfortable great breakfast hotel would definitely stay again
Comment from Hotel Management
Apr 11, 2017 by RobertoR, Hotel Management
Dear Valued Guest, Thank you for your visit and positive review. We hope to see you again in the near future. Best regards, Roberto R Guest Services Manager