Terrace/patio

Reviews of Danubius Hotel Regents Park

4 out of 5
Danubius Hotel Regents Park
18 Lodge Road, St. Johns Wood, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 396 out of 1002 reviews" "
Rating 8 - Good. 419 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Antony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast
Stayed 1 night in Apr 2024
Response from Jude on Apr 14, 2024
Dear Antony,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.However, I am sorry if there was a concern at the breakfast that was not to your satisfaction.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned. We hope to have the pleasure of welcoming you back again soon!Best Regards,JudeGuest relations.

10/10 Excellent

Jeremy, Manly

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but not in the throng of London
Stayed 3 nights in Apr 2024
Response from Jude on Apr 14, 2024
Dear Jeremy,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.We are thrilled that overall, you had an amazing experience during your stay with us.Whilst we might not be located too close to Central London, our location is conveniently close to the main train stations and transport links and we are right opposite Regent's Park! Please feel free to contact our reception and concierge team to check for the best and quickest options for any destinations. We hope to have the pleasure of welcoming you back again soon!Best regards,JudeGuest relations.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jude on Mar 30, 2024
Dear Ian,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.However, I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will be really grateful if you allow us the opportunity to welcome you back in the future.Kind Regards,JudeGuest Relations.

8/10 Good

Eleonore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideally located for easy access to The Hospital of St Johns and St Elizabeth, atound 10mn walk. Very friendly front office staff, the concierge was great breakfast staff welcoming,easy parking, the room was immaculate if not dated. Great breakfast option. Thank you.
Stayed 1 night in Mar 2024
Response from Jude on Mar 30, 2024
Dear Eleonore,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased that overall, you had a good experience during your stay with us and you found the hotel’s location convenient during your visit.Over the last few years we have been refurbishing the rooms as well as the corridors leading to them. We have 3 floors completely refurbished that have a variety of Deluxe rooms well as Studio Suits. Please feel free to visit our website to explore room options for your next stay at the hotel. The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jude on Mar 30, 2024
Dear Thomas,Thank you for your review of your stay at Danubius Hotel Regents Park. I am glad that overall, you had a good experience during your stay with us.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas not entirely up to your expectations. We do hope to welcome you back to the hotel again in the future.Kind Regards,JudeGuest Relations.

4/10 Poor

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the deluxe family room which has two twin beds and one king. Our room was very big with two closets as well and on a corner so felt like two spaces bathroom. We had booked through Expedia and pay at hotel and our booking was cancelled before we arrived but hotel honored everything in the end.
Stayed 5 nights in Mar 2024
Response from Jude on Mar 25, 2024
Dear Amy,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I am pleased to read that you had an amazing impression of the rooms. However, I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. At the same time I am glad that the staff has managed to sort it out without further delays.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that despite your experience on this occasion, you will choose to stay with us again.Best regards,JudeGuest Relations.

8/10 Good

Martin, Chung Hom Kok

Stayed 1 night in Mar 2024
Response from Jude on Apr 14, 2024
Dear Martin,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcoming you back in future.Kind regards,JudeGuest relations.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and smart refurnished room. Receptionist warm and friendly. Only gripe - water pressure in the bathroom for shower and bath very weak.
Stayed 1 night in Mar 2024
Response from Jude on Mar 21, 2024
Dear Deborah,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am pleased to read that you are happy with the room and the service from the reception staff.However, I am sorry to read that you were not satisfied with the level of water pressure in the bath room. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our maintenance team will review the room you stayed in to ensure this is rectified.We do hope to welcome you back to the hotel again in the future.Kind regards,JudeGuest Relations.

8/10 Good

Debs

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, spacious, clean and comfortable. Posher inside than out. Shame it wasn’t quite as close to a tube station as needed but that was on us for not checking beforehand.
Stayed 1 night in Mar 2024
Response from Jude on Mar 12, 2024
Dear Debs,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased that overall, you had a good experience during your stay with us.However i am sorry to hear that you found the tube station was not as closer as you expected. Please contact our concierge or reception team in the future to get the help with best and fastest way to reach any destination. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were wonderful from the moment we arrived and thereafter, so friendly and helpful. The room was so comfortable and spotless. The area had all the amenities one could need and in a great location for transit. We would absolutely stay again, it was exactly what we were hoping for.
Stayed 3 nights in Feb 2024
Response from Jude on Mar 3, 2024
Dear Elizabeth,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am thrilled to read that you found the hotel’s location convenient during your visit and had an amazing impression of the rooms. I really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind Regards,JudeGuest Relations

8/10 Good

Shakir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and the room was clean and well furnished. I wouldn’t choose to stay at this hotel ever again though because of the poor soundproofing which led to lack of sleep for the duration of our stay. We were kept awake by our neighbour’s telephone conversations every night from midnight till 1 and 2AM followed by some loud TV watching. I did mention this to reception after the first night but not sure if anything was done about it.
Stayed 2 nights in Feb 2024
Response from Jude on Mar 3, 2024
Dear Shakir,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I am sorry to hear that you didn't like the layout of the bedroom and you could hear noise from outside. I will speak to our maintenance team to explore the options in order to improve the soundproofing and the bedroom layout. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. I hope that despite your experience on this occasion, you will allow us another opportunity to make your stay memorable. Kind Regards,JudeGuest relations.

8/10 Good

Rameen

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a great location based hotel which was close to St John’s Wood, lords cricket ground etc. A somewhat 1980s entrance with basic amenities. The rooms itself were well designed with enough space for a large family of 2 adults and 2 children. The showers were quite specious meaning you do not need to hold your breath whilst trying to enter the bathroom like most central London hotels. The noise was very low from the huddle of London. In all a good venue and although dated externally internally a good sense of ambience from sporting hey days and when batsmen rarely wore helmets!
Stayed 1 night in Feb 2024
Response from Jude on Feb 26, 2024
Dear Rameen,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased that overall, you had a good experience during your stay with us and that you found the hotel’s location convenient during your visit.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned. We do hope to welcome you back to the hotel again in the future.Kind Regards,JudeGuest relations.

10/10 Excellent

Aytekin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Jude on Feb 13, 2024
Dear Aytekin,Thank you for sharing your feedback about your stay. We are delighted to hear that you had a memorable experience and received high standard of service.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back soon.Best regards,JudeGuest relations.

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Feb 2024
Response from Jude on Feb 13, 2024
Dear Caria,Thank you for your review. We are thrilled to see that you had such a positive experience with us.Whether it's for business or leisure, we hope to welcome you back soon. Your recommendation is valuable and means a lot to us.Best regards,JudeGuest relations.

8/10 Good

Dominic

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jude on Feb 6, 2024
Dear Domonic,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall you had a good experience. However I am sorry that we didn't get it 100% right this time. Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas which were not up to your expectations. We hope that despite your experience on this occasion, you will choose to stay with us again. Best regards,JudeGuest Relations.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Jan 2024
Response from Jude on Feb 2, 2024
Dear Albert,Thank you for your review. We are thrilled to see that you had such a positive experience with us. Our staff works hard to provide a high quality service, so we are more than happy to see that you were satisfied withWe hope to see you again soon.Best regards,JudeGuest Relations.

4/10 Poor

Christopher

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
peeling wallpaper in the room and dated furniture, room entrance door stuck on closing and we can back one morning to find the door had been left open by the housekeeping team due to it sticking half way cosed on the carpet. Our room was also close to the lift entrance on the 11th floor and the lift messages kep us awake through thenight and ealry morning. Not a satifactory stay at all.
Stayed 4 nights in Jan 2024
Response from Jude on Jan 26, 2024
Dear Christopher,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I was very disappointed to read that your stay did not meet with your expectations. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. I will speak to our maintenance team to explore the options in order to improve the soundproofing and check the other issues who will review the room you stayed in to ensure this is rectified. I hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.

6/10 Okay

MARTIN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The room was quiet and comfortable but small and dated. Staff were very friendly and professional. Excellent breakfast but coffee shop menu was limited.
Stayed 5 nights in Jan 2024
Response from Jude on Jan 26, 2024
Dear Martin,Thank you very much for choosing to stay at our hotel and taking the time to share your feedback. I am pleased that overall, you had a good experience during your stay with us.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Rests assured we will implement improvements where possible in the areas you mentioned. I truly hope that you will provide us with another chance to welcome you back and make it right for you in the future.Best regards,JudeGuest Relations.

10/10 Excellent

desmond

Stayed 4 nights in Jan 2024
Response from Jude on Jan 23, 2024
Dear Desmond,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. I really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind Regards,JudeGuest Relations

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic short stay , Hotel and staff were wonderful, totally recommend this gorgeous hotel!
Stayed 1 night in Jan 2024
Response from Jude on Jan 19, 2024
Dear David,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I was thrilled that overall, you had an amazing experience during your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.It is great to read that you valued your stay with us so highly. The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind Regards,JudeGuest Relations.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD AS ALWAYS
Only a short stay this time. Good as always.
Stayed 1 night in Jan 2024
Response from Jude on Jan 16, 2024
Dear David,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. It is wonderful to see that as a returning guest, you have enjoyed yet another great stay with us. Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon!Kind Regards,JudeGuest relations.

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jude on Jan 16, 2024
Dear Benjamin,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.and I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We do hope to welcome you back to the hotel again in the future.Kind regards,JudeGuest relations.

10/10 Excellent

Ian

Stayed 3 nights in Jan 2024
Response from Jude on Jan 10, 2024
Dear Ian,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. I really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

8/10 Good

Lendsey

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Jude on Jan 10, 2024
Dear Lendsey,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Rests assured we will implement improvements where possible in the areas you mentioned. We do hope to welcome you back to the hotel again in the futureKind regards,JudeGuest relations.

6/10 Okay

Derek

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jude on Jan 10, 2024
Dear Derek,Thank you for your review of your stay at Danubius Hotel Regents Park. I was very disappointed to see that your stay did not meet with your expectations. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas we couldn't make 100% I hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.

10/10 Excellent

Gaurav, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jude on Feb 2, 2024
Dear Gaurav,Thank you for your review of your stay at Danubius Hotel Regents Park. We are happy we met your expectations. Thank you for your positive comments, we hope you will have a wonderful time with us in the future as well.Best regards,JudeGuest Relations.

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 day, 6 night stay to visit family in the area. Room was exactly what we needed and advertised. Easy walk to the high street and underground but close enough to popular tourist areas for Uber rides if necessary. Very quiet. Apparently popular with various airline flight crews as we saw quite a few checking in/out throughout our stay. Safe and extremely quiet. Will definitely be returning on a future visit.
Stayed 6 nights in Dec 2023
Response from Jude on Dec 30, 2023
Dear Matthew,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. I am pleased to read that you found the hotel’s location convenient during your visit and had an amazing impression of the rooms. We really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

6/10 Okay

Nikhilesh Chand, Singapore

Traveled with family
Liked: Cleanliness, staff & service
Hotel is located next to Lords Stadium and Regents Park. The location is great. The property itself looks very dated from the outside, although it is quite nice inside. The rooms are comfortable and nice. Small things suggest how old the property is e.g. plugs in the bathroom sink, door handles falling off etc. The staff were excellent however. Overall we had a very comfortable stay.
Stayed 2 nights in Dec 2023
Response from Jude on Dec 30, 2023
Dear Nikhilesh Chand,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am that overall, you had an great experience during your stay with us.I am also glad to read that you found the hotel’s location convenient during your visit and had an good impression of the rooms too.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the bathroom that need updating. We all look forward to welcoming you back in future.Kind regards,JudeGuest relations.

10/10 Excellent

Arnaud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful reception.
Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear Arnaud,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had an amazing experience during your stay with us.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon!Kind regards,JudeGuest relations.

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was located 2miles from euston train station. We walked there, not especially fit person but is doable. huge room (family) 2 proper single beds and a double loads of room BEST stayed in other than Dubai. Ate in the bar in the evening was very nice and not over expensive £65 for 3 adults including 2 alcoholic drinks, 1 soft drink. comfy beds. All usual amenities, hair dryer, kettle, tolietries. Breakfast next morning was lots to choose from. If I had a to give negative I would say breakfast room was very very warm temperature. Bathroom had the off mouldy bath seal. Location near a underground 5-10 minute walk.
Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear Claire,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I am thrilled to read that you found the hotel’s location convenient during your visit and had an amazing impression of the rooms.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned. We hope to have the pleasure of welcoming you back again soon!Kind regards,JudeGuest relations

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, room comfort
A comfortable stay
Room decor and style quite dated but bed comfortable with quality mattress and pillows. Bathroom had all required with plenty of hot water but shower could have been more powerful.
Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear Ian,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am pleased that overall, you had a good experience during your stay with us.It is always a pleasure knowing that our guests are satisfied with our services and facilities. Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned. We hope to have the pleasure of welcoming you back again in the future. Kind regards,JudeGuest relations.

8/10 Good

Trevor

Traveled with group
Stayed 2 nights in Dec 2023
Response from Jude on Dec 30, 2023
Dear Trevor,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that you had a good stay with us overall. I am sorry that we didn't make it 100% this occasion. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.

10/10 Excellent

Ayhan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, Almost Five Stars, Clean Spacious Rooms, Excellent and Delicious Breakfast, Extraordinary Helpfull Reception Staff
Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear Ayhan,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. I am thrilled to read that you had an amazing impression of the rooms and enjoyed our full buffet breakfast too. We really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind Regards,JudeGuest relations.

10/10 Excellent

M

Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear M,Thank you for your wonderful 5 *review of your stay at Danubius Hotel Regents Park. We really appreciate your feedback. It is great to see that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your review and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

10/10 Excellent

ayhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect
Great Hotel, Spacious Rooms, In Room Amenities, Free Filtered Water Tea and Coffee in Room, Exceptionally Helpfull Reception, Excellent Breakfast With Many Food Choices, Close to Public Transport and You are in the west end in less than 20 minutes.
Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear Ayhan,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am thrilled to read that you found the hotel’s location convenient during your visit and had an amazing impression of the rooms. Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. we all look forward to welcoming you back soon.Kind regards,JudeGuest relations.

10/10 Excellent

R

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jude on Dec 30, 2023
Dear R,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jude on Dec 17, 2023
Dear Sarah,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind Regards,JudeGuest Relations.

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loely hotel, lovely staff
Lovely hotel, really helpful staff, great breakfast and spotless
Stayed 1 night in Dec 2023
Response from Jude on Dec 17, 2023
Dear Cathy,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had an amazing experience during your stay with us.We really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

8/10 Good

Hao

Business traveler
Liked: Cleanliness, staff & service
No cable, so cannot watch TV. Room is small.
Stayed 1 night in Dec 2023
Response from Jude on Dec 17, 2023
Dear Hao,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.We are truly sorry to read your room did not live up to your expectations and that there was an issue with the TV in the room too. I have already addressed this with our maintenance team who will review the room you stayed in to ensure this is rectified.Please visit our website to explore more spacious room options next time you plan to stay with us. I hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.

10/10 Excellent

Lyn

Stayed 1 night in Dec 2023
Response from Jude on Jan 2, 2024
Dear Lyn,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. I am thrilled that overall, you had an amazing experience during your stay with us.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We all look forward to welcoming you back soon!Kind Regards,JudeGuest Relations.

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jude on Dec 10, 2023
Dear Mark,Thank you for your review of your stay at Danubius Hotel Regents Park. I am very disappointed to see that your stay did not meet with your expectations. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. All the areas you have rated have been shared with the relevant department to make sure the daily routing are completed according the required level. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind Regards,JudeGuest Relations.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend. Don’t listen to the bad reviews. We stayed 3 nights and it couldn’t have been more convenient and comfortable. Bed was an American king with excellent pillows and the rooms even have a Nespresso machine. Concierge held our bags while we walked around before needing to leave for the airport. Everyone very helpful and friendly. 10/10 recommend and will absolutely be staying there again!
Stayed 3 nights in Dec 2023
Response from Jude on Dec 10, 2023
Dear Becky,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.We are thrilled that overall, you had an amazing experience during your stay with us.I really appreciate your feedback. It is great to read that you valued your stay with us so highly and always a pleasure knowing that our guests are satisfied with our services and facilities. The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Jude on Dec 10, 2023
Dear Glen,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcoming you back in future.Kind regards, JudeGuest relations.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jude on Dec 10, 2023
Dear Glen,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased to see that overall, you had a good experience during your stay with us.Your feedback is of the utmost importance to us and rests assured I will implement improvements where possible in the areas you mentioned. We all look forward to welcoming you back in future.Kind regards,JudeGuest relations.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite London hotel
Lovely, conveniently situated hotel. Reception staff were very friendly and helpful. Very comfortable beds and cosy rooms. Excellent breakfast with lots of choice.
Stayed 1 night in Nov 2023
Response from Jude on Dec 10, 2023
Dear Janet,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am thrilled to read that you found the hotel’s location convenient during your visit and had an amazing impression of the rooms. And you enjoyed our full buffet breakfast too.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon!Kind regards,JudeGuest relations.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Jude on Dec 30, 2023
Dear Stephen,Dear R,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We all look forward to welcoming you back soon.Kind regards,JudeGuest relations.

10/10 Excellent

Kye

Stayed 1 night in Nov 2023
Response from Jude on Dec 30, 2023
Dear Kye,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had an amazing experience during your stay with us.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

6/10 Okay

philip

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
gave me wrong room and then took time to sort!
Stayed 1 night in Nov 2023
Response from Jude on Dec 10, 2023
Dear Philip,Thank you so much for taking the time to share your experience following your recent stay at the hotel. Please accept my apologies for not exceeding your expectations during arrival, I will speak to the team personally to ensure we provide a warm welcome at all times and more careful with attention to details.I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. I hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.

8/10 Good

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hotel
Really liked this hotel. The room was lovely although being told it was a newly refurbished they should have finished off the bath tub surrounds. The parking was very easy. A trainee was left on reception when we arrived and also when leaving and there was a queue that no one seemed to care about and cons to help out. Vincent, the concierge, needs an attitude adjustment. We said we had paid for parking and I understand that he has to check however he doesn't need to make you feel like a criminal while doing it, wouldn't hurt to crack a smile either. He was the only negative of the stay.
Stayed 1 night in Nov 2023
Response from Jude on Dec 10, 2023
Dear Pauline,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.We are thrilled that overall, you had an amazing experience during your stay with us.However,i am sorry to read that the service from one of our colleagues from the concierge was not as required and up to the expectation. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. I have personally address your review with the staff member involved to ensure we provide a warm welcome at all times.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We all look forward to welcoming you back soon!Kind regards,JudeGuest relations.

6/10 Okay

Susan

Stayed 1 night in Nov 2023
Response from Jude on Dec 17, 2023
Dear Susan,Thank you for your review of your stay at Danubius Hotel Regents Park. We were very disappointed to see that your stay did not meet with your expectations. We would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind Regards,JudeGuest relations