Ratings based on 830 Verified Reviews

3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Minutes to where we needed to be

Posted Feb 18, 2017
Perfect location for us a hockey family. Close to restaurants and sports center. Unexpected extra nights stay and we were welcomed back even after checkout.
Comment from Hotel Management
Feb 23, 2017 by Director of Sales, Hotel Management
Dear Guest, Thank you for taking the time to write this review! I am glad that our location was so helpful! Our staff always welcomes our guests back, we hope to see you again soon! Thank you, Director of Sales
1 out of 5
by A verified traveler from Kelowna

Where not to stay

Posted Feb 16, 2017
Very cold all night despite heat on high. Bed was very hard. Not enough warm blankets. Pillows not plump enough.
Comment from Hotel Management
Feb 23, 2017 by Director of Sales, Hotel Management
Dear Guest, Thank you for writing a review. If ever you are staying and having issues with the heat or comfort please feel free to call to front desk to have someone come to either fix it for you, or to move you to a new room. I sincerely apologize that we did not meet your standards when you stayed. Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Catharines

Posted Feb 6, 2017
Pros: Clean, nice bathroom, comfortable and clean beds
Cons: Ugly, old carpet. Heat was either too cold or too hot.
Location: Many, many choices of shopping and restaurants within walking distance.
Old hotel that is clean and close to many restaurants and shopping
Comment from Hotel Management
Feb 10, 2017 by Director of sales., Hotel Management
Dear Guest, Thank you for taking the time to let us know your pros and cons of the last stay! We are so happy you enjoyed the cleanliness, our beds and our bathrooms! As for the cons we have been renovating and changing a lot of things in the hotel over the last year the carpets are on our list. Our housekeeping staff always make sure that they are clean, and tidy. As for heating we are also getting new patio doors for our rooms soon which will help with the heating situation. Thanks so much for leaving a review! Director of Sales
2 out of 5
by A verified traveler from Burlington, ON

Posted Feb 5, 2017
The picture online is misleading. The set up is more like a motel, not a hotel. Staff were disinterested, kids ran up and down the halls until 2 am, and beer cans were in the halls in the morning. The rooms facing the main road are noisy, because the sliding doors are old, and not only drafty, but are also far from soundproof. Breakfast was decent, but considering there was nobody else in the restaurant, we waited way too long for our food. I love Expedia service and easy use online, but will definitely check other sources for hotels from now on.
Comment from Hotel Management
Feb 10, 2017 by Director of sales. , Hotel Management
Dear Guest, Thank you for taking the time to leave a review, we appreciate both the positive and the negative feedback. I am sorry to hear about the experience you had at our hotel, and that our property did not your expectations. On busy days or sold out weekends with teams it can be noisy and for this I apologise. I would like to let you know that this year all of our patio doors are going to be replaced so the draft or noise will no longer be an issue. We will be addressing the other comments you made. Again thank you, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from london, Ontario

Posted Jan 30, 2017
Pros: I was able to have a smoking room.
Cons: The sliding doors are in need of repair and a ventilation fan would be helpful.
Location: Stores, restaurants near by.
It was all that I expected. Lots of stores and restaurants near by.
Comment from Hotel Management
Jan 30, 2017 by Director of sales. , Hotel Management
Dear Ellie, Thank you for staying with us and taking the time to share your feedback with us. We appreciate both the positives and negatives to always be improving our guests stays. In 2017 getting all new patio doors installed to our hotel, which will be a fantastic addition to ensure your stay is comfortable. We will certainly look into the other point you brought up. We look forward to having an opportunity to greet you again in the future. Thank you, Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from london ontario

Nice hotle close to mall and hospital.

Posted Jan 28, 2017
Was fantastic very clean. Was great very happy with it.
Comment from Hotel Management
Jan 30, 2017 by Director of sales, Hotel Management
Hello Larissa, We are so glad that you enjoyed your stay with us and look forward to greeting you again! Thank you, Director of sales.
1 out of 5
by A verified traveler from london Ontario

Don't stay

Posted Dec 28, 2016
Room was suppose to have two beds and a couch, only had 2 beds. Door to outside was broken not only could we not get outside from that door but we had to use blankets to stop the cold draft coming in because the room would not heat even when turned on. Fridge did not work.
Comment from Hotel Management
Jan 3, 2017 by Hotel Management., Hotel Management
Our sincere apologies with your stay. We offer all standard guestrooms with one-King bed, two-Queen beds or two-Double beds. Unfortunately none of our guestrooms include a couch.
2 out of 5
by A verified traveler from Toronto

Decent for the price

Posted Dec 27, 2016
Pros: Lamp.
Cons: Clean the carpets in the room. More electrical outlets.
Location is good. Amenities are very limited. The bed was great, but the rest of the room was dated, worn and unfunctional. For example, to be able to plug my phone charger, I had to unplug one of the lamps used to light the room. Aside from the carpet, things were clean.
Comment from Hotel Management
Jan 3, 2017 by Hotel Management, Hotel Management
We appreciate your comments. We recently replaced our guestroom lamps with new lamps that have an electrical outlet on them. This hopefully will assist with your concern.
5 out of 5
Recommended
for Everyone
by A verified traveler from london ON

Good hotel in a convenient location

Posted Dec 25, 2016
Excellent visit to London in a convenient location for shopping
Comment from Hotel Management
Jan 3, 2017 by Hotel Management, Hotel Management
Thank you for staying with us.
2 out of 5
by A verified traveler from london ontario

Crappy hotel

Posted Dec 14, 2016
The room I had was crappy it had a musty smell in it the padio door was broken so it was constantly cold had a horrible night sleep the bed where okay not the comfiest thing in the world but they were do able
Comment from Hotel Management
Dec 22, 2016 by Karen, GM, Hotel Management
We appreciate your feedback. We are currently gathering quotes on replacing all our patio doors.