Ratings based on 790 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

heat/air system needs attention

Posted Dec 1, 2016
Pros: Cost, location, brand
Location: Near food, shopping and other activities
Grille on system was very dusty and appeared to be mouldy!
Comment from Hotel Management
Dec 1, 2016 by Karen, GM, Hotel Management
Thank you for staying with us. We will be addressing your concern with housekeeping and maintenance immediately.
2 out of 5
by A verified traveler from Brockville,ON

Posted Nov 28, 2016
Pros: location
Cons: Safety of the Bathroom with updates.
Location: Excellent
We were very well received at the desk on Saturday and were very graciously allowed to check in early to our two rooms on the second floor, never saw a staff person again,the front desk was vacated at our check out before 9am. Unfortunately, we were somewhat disappointed with our room, the bathroom sink did not drain, the bath tub was very slippery, the shower flow small, and the tub had no safety railing for us as seniors, one of the beds did not seem quite fresh to us, the one bed closest to the bathroom seemed to have an unpleasant odour to it? Overall, our comfort level was not high. I would be happy to discuss this with anyone who can change the discomforts we endured.
Comment from Hotel Management
Dec 1, 2016 by Karen, GM, Hotel Management
Thank you for sharing your feedback. We encourage you to contact the hotel directly in order to speak with Management with this. We certainly wish to remedy the situation.
2 out of 5
by A verified traveler from A

Frugal facilities

Posted Nov 26, 2016
No complimentary breakfast for guests Breakfast should be provided for price paid For Expedia members, the allocated room are not the best Dirty carpet. Can do with a good shampoo
Comment from Hotel Management
Dec 1, 2016 by Karen, GM, Hotel Management
Our on-site family restaurant offers a delicious hot breakfast for only $5.75 plus HST.
4 out of 5
by A verified traveler from Toronto

Great for the no frills essentials.

Posted Nov 21, 2016
Pros: Location, smoking rooms, staff.
It was a very simple hotel for a good price, great location. The blow drier in my room was broken and the sent someone quickly to replace it. They also offered complimentary late check out.
Comment from Hotel Management
Nov 24, 2016 by Karen, GM, Hotel Management
Thank you for staying with us and sharing your feedback.
4 out of 5
by A verified traveler

Posted Nov 15, 2016
Good price. Very clean and very close to shopping.
Comment from Hotel Management
Nov 16, 2016 by Karen, GM, Hotel Management
Thank you for staying with us and sharing your feedback.
3 out of 5
by A verified traveler from Binbrook, Ontario

Price is reflective of the quality!

Posted Nov 14, 2016
Location: The location is amazing! Close to the highway, shopping and lots of restaurants
The good points : staff were pleasant and check in and out were very smooth. Location of the hotel is excellent. Price is good but is reflective of the comfort level. Bad points : rooms are extremely dated, the patio doors do not fully close which causes a draft along with excessive noise. The room was absolutely a disappointment. Overall if you cannot afford a better hotel or do not want to pay more than keep the above in mind. If you do book this hotel you will still get decent value as most hotels in the area will be around the $130 mark.
Comment from Hotel Management
Nov 16, 2016 by Karen, GM, Hotel Management
We appreciate your feedback and assure you that we are currently upgrading our property with the intention to replace our patio doors in the coming months.
4 out of 5
by A verified traveler from Gatineau, PQ

Posted Nov 4, 2016
Pros: Cleanliness and the staff
I was in London for a few days and I found the hotel quite nice.
Comment from Hotel Management
Nov 8, 2016 by Karen, GM, Hotel Management
Thank you for staying with us and sharing your feedback.
3 out of 5
by A verified traveler

Quick check in , pleasant staff

Posted Nov 2, 2016
Cheap and cheerful Close to hwy 401 and the mall Nothing fancy
Comment from Hotel Management
Nov 2, 2016 by Karen, GM, Hotel Management
Thank you for sharing your feedback with us.
3 out of 5
by A verified traveler

Posted Nov 2, 2016
Room smells - like the hotel was trying to cover up the smell of cigarette smoke
Comment from Hotel Management
Nov 4, 2016 by Karen, GM, Hotel Management
We apologize for this and will be addressing it immediately to our housekeeping department.
4 out of 5
by A verified traveler from Jarvis, ON

Very clean and comfortable

Posted Nov 1, 2016
Pros: The staff are very accommodating. When we arrived to our room there was a desk but there was no chair of any description so I called hotel service and within a minute a maid was at the door and was back within another minute with a comfortable office chair
Cons: There are two floors at this hotel and no elevator so if you had a lot of luggage it would be very laborious
Location: This hotel is well located with lots of places to eat and shop
Comment from Hotel Management
Nov 4, 2016 by Karen, GM, Hotel Management
Thank you for staying with us. Our hotel is two-storeys and we certainly do our best to ensure those that require the first floor and provided with such as we do not have an elevator.