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Reviews of De Vere Devonport House

4 out of 5
De Vere Devonport House
King William Walk, London, ENG

Reviews

8.2

Very Good

Rating 10 - Excellent. 380 out of 1000 reviews" "
Rating 8 - Good. 434 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location in Greenwich to explore
Stayed 2 nights in Mar 2020
Response from Edward on Mar 19, 2020
Dear David Thank you for the great review. We look forward to welcoming you back in the future kind regards Edward Loader General Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, must stay place in Greenwich
Favorite place to stay in Greenwich. Some of the bathrooms getting a little bit tired but overall very clean, comfortable and good value. Will def be back again.
Stayed 1 night in Mar 2020
Response from Edward on Mar 16, 2020
Dear Sheila Thank you for your wonderful comments. We look forward to welcoming you back in the near future regards Edward Loader General Manager

6/10 Okay

A

Business traveler
Disliked: Cleanliness
A room with vagassle
The room was COVERED in glitter. Reported it to reception but there seemed to be a laguage barrier so gave up
Stayed 1 night in Mar 2020
Response from Edward on Mar 16, 2020
Dear Guest My sincere apologies for the issue with the room and the lack of communication with the front desk team. In Hindsight we should have just moved your room and I will investigate why this wasn't done. We hope to see you again in the future kind regards Edward Loader General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Absolutely ideal location in Greenwich. Beautiful building. Decor a little bit tired but certainly clean. Staff very welcoming and helpful. This is our 2nd stay and will definitely book again.
Stayed 1 night in Mar 2020
Response from Edward on Mar 13, 2020
Dear Guest Thank you for the review of our hotel. We look forward to welcoming you back in the near future regards Edward Loader General Manager

6/10 Okay

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel with friendly and helpful staff in a great location. The only reason I marked it down was because the fire alarm went off in error while I was lying in bed at 11pm.
Stayed 1 night in Mar 2020
Response from Edward on Mar 9, 2020
Dear Alex Thank you for the review of the hotel and the positive comments about the team. Unfortunately we did have a fire safety situation that the team dealt with as soon as they could. Unfortunately it wasn't before the bells sounded. I hope this doesn't put you off staying again in the future regards Edward Loader General Manager

8/10 Good

Val, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
This is an historic building that has had several revitalizations over its many years of existence. It suited most of my needs perfectly fine, except for not having a gym.
Stayed 4 nights in Feb 2020
Response from Edward on Mar 9, 2020
Dear Val Thank you very much for your review and feedback. We hope to welcome you back in the near future regards Edward Loader General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable weekend break
Hotel central for walking to Curry Sark and Maritime Museum. Parking is now £15 per 24 hours payable at hotel reception.
Stayed 2 nights in Feb 2020
Response from Edward on Mar 9, 2020
Dear John Thank you for your amazing review of our hotel. We look forward to welcoming you back in the future. regards Edward Loader General Manager

6/10 Okay

Zoe

Disliked: Staff & service
Poor breakfast experience
Room ok, breakfast disappointing, very busy and disorganised, hot drinks machine out of action and ran out of food.
Stayed 1 night in Feb 2020
Response from Edward on Mar 9, 2020
Dear Zoe My sincere apologies that breakfast wasn't up to our usual standards. I shall feed back to the team and we will do our best to make some improvement kind regards Edward Loader General Manager

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fantastic place to stay. The building is the former accommodation for the Navy's nurses and has been very considerately converted into a hotel, retaining many original features. Best of all however are the people who work here. Simply brilliant. Nothing was too much trouble.
Stayed 5 nights in Feb 2020
Response from Edward on Mar 9, 2020
Dear Jason Thank you so very much for the great review of the hotel but mostly thank you for the great comments about the team. We are very lucky to have such great people that care so much about the venue. Hope you come back soon regards Edward Loader General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full marks for a very enjoyable stay!
We loved the hotel accommodation and all of the staff we encountered were extremely friendly and helpful. We will be back!
Stayed 1 night in Feb 2020
Response from Edward on Mar 9, 2020
Dear Guest Thank you for the great review of the hotel. We look forward to seeing you again soon regards Edward Loader General Manager

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet great location excellent value for money
Stayed 1 night in Feb 2020
Response from Edward on Mar 9, 2020
Dear Ralph Thank you for the great review of the hotel. We look forward to seeing you again soon regards Edward Loader General Manager

8/10 Good

Sukhdev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Edward on Feb 20, 2020
Dear Sukhdev Thank you for reviewing our hotel. We look forward to welcoming you back in the near future. Regards Edward Loader General Manager

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, super location
Fantastic location, close to all amenities. Yes the rooms are slightly tired and could do with freshening up but as a base for exploring Greenwich or further afield the hotel I think offers very good value for money. The showers are great with good quality large towels which isn’t always the case in some hotels. Breakfast is excellent with a good choice which is replenished constantly. Special mention to Averton who apart from working incredibly hard at breakfast also greeted everyone with a warm and friendly welcome. Would recommend wholeheartedly.
Stayed 2 nights in Feb 2020
Response from Edward on Feb 20, 2020
Dear Sue Thank you for the amazing review of the hotel. Averton is a great character and has been with us for years. He really makes breakfast a experience for all of our guests. Averton and the team look forward to welcoming you back in the near future. Regards Edward Loader General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room quite small but location stunning
Stayed 1 night in Feb 2020
Response from Edward on Feb 20, 2020
Dear Peter Thank you for reviewing our hotel. We are very lucky to be in such a wonderful area. We look forward to welcoming you back in the near future. Regards Edward Loader General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Edward on Feb 24, 2020
Dear Guest Thank you for taking the time to complete a review We look forward to welcoming you back in the near future. regards Edward Loader General Manager

8/10 Good

Si

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great and as i was visiting the university of greenwich it was perfect location couldnt have asked for better. Only issue i had was a little limited selection of breakfast but other than that great hotel and i would definitely stay again
Stayed 1 night in Jan 2020
Response from Edward on Feb 20, 2020
Dear Si Thank you for reviewing our hotel. We look forward to welcoming you back in the near future. Regards Edward Loader General Manager

8/10 Good

MaxF., UK

Business traveler
Liked: Cleanliness, staff & service
Great location, quiet hotel setback from main road, good walking around the area to parks, tourist spots, close to O2 Dome, convenient parking onsite reasonably priced for central London. Staff friendly and helpful, excellent food and service.
Stayed 6 nights in Jan 2020
Response from Edward on Feb 12, 2020
Dear MaxF Thank you for the wonderful review. I will pass on your lovely comments to the team at our next briefing regards Edward Loader General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. Nice selection of food at breakfast
Stayed 1 night in Jan 2020
Response from Edward on Feb 4, 2020
Dear Guest Thank you for your feedback. We are very proud of our breakfast offering. Look forward to welcoming you back soon regards Edward Loader General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from Edward on Feb 4, 2020
Dear Guest Thank you for the great review and support kind regards Edward Loader General Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Edward on Feb 4, 2020
Dear John Thank you for the great review and score. kind regards Edward Loader General Manager

10/10 Excellent

Krissy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Rooms are spacious with amenities that you need. Staff are friendly and welcoming. Great area and reasonably priced for what you get. Breakfast had a good selection.
Stayed 1 night in Jan 2020
Response from Edward on Jan 28, 2020
Dear Krissy Thank you for the wonderful review. I shall share your feedback with the team at our next meeting. We look forward to welcoming you back in the near future. Regards Edward Loader General Manager

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to get into Canary Wharf, nice restaurants locally and don’t feel like you’re in the hustle and bustle of the city
Stayed 2 nights in Jan 2020
Response from Edward on Jan 28, 2020
Dear Daniel Thank you for the wonderful review. I shall share your feedback with the team at our next meeting. We look forward to welcoming you back in the near future. Regards Edward Loader General Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Edward on Jan 28, 2020
Dear John Thank you for the positive review. We look forward to welcoming you back soon Regards Edward Loader General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located in a beautiful part of the city. Close to restaurants, bars and places of site seeing.
Stayed 1 night in Jan 2020
Response from Edward on Jan 21, 2020
Dear Guest Thank you for your very positive review. We look forward to welcoming you back in the near future. Kind regards Edward Loader General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2020
Response from Edward on Jan 21, 2020
Dear Guest Thank you for your review. Kind regards Edward Loader General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location for a one night stay in Greenwich. Only a couple of minutes walk from Greenwich Park, the Cutty Sark and numerous restaurants and bars.plenty of choice at breakfast. Nice looking bar which unfortunately we didn't get to try,as it closed at 10pm, but not a problem.Would recommend this hotel especially for it's location
Stayed 1 night in Dec 2019
Response from Edward on Jan 21, 2020
Dear Guest Thank you for the wonderful review of our hotel. We are currently reviewing our bar opening times and hope to have some good news in the near future Kind regards Edward Loader General Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenwich weekend
Great location for visiting the sights of Greenwich and also the Thames Barrage. Very convenient being virtually in Greenwich Park, easy walk down into the town and also easy access to the Docklands Light Railway for visiting other parts of London.
Stayed 2 nights in Jan 2020
Response from Edward on Jan 21, 2020
Dear Guest Thank you for your very kind review. Greenwich is a beautiful area and we are very lucky to be based in such surroundings We look forward to welcoming you back soon Kind regards Edward Loader General Manager

8/10 Good

MARK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and facilities but poor breakfast
Only downsides were the lack of draft beer in the bar and the breakfast. Buffet style, no choice of eggs except scrambled. No mushrooms, bacon soggy and sitting in it's own fat, as were the suasages
Stayed 1 night in Jan 2020
Response from Edward on Jan 21, 2020
Dear Mark Thank you for your review. I have spoken with Chef regarding your comments on breakfast. Feedback is key to enable us to improve our standards. We do hope that you come back and see us again in the future. Kind regards Edward Loader General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019
Response from Edward on Jan 21, 2020
Dear Guest Thank you for the wonderful review of our hotel. Please come back and see us soon. kind regards Edward Loader General Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok and the staff were pleasant and accommodating
Stayed 1 night in Dec 2019
Response from Edward on Jan 21, 2020
Dear Guest Thank you for the review of the hotel. I shall pass on your comments to the team kind regards Edward Loader General Manager

6/10 Okay

s7s7

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is this is definitely not a four-star hotel. Three star more likely. Definitely in need of some TLC as looking somewhat tired, lots of marks on walls et cetera. Impression from how hotel looks outside is definitely is not followed inside. Plus points - Brilliant location just by the entrance to Greenwich Park, next door to Queen’s house etc., - Less than a Five minute walk from Cutty Sark /10 minute walk from Greenwich Station - Loads of restaurants and shops within two minutes walk - Good, helpful check in - Very friendly and helpful receptionists - Very comfortable bed - breakfast is included, with hot and cold buffet which was pretty good. Negative points - needs some improvement as cracks showing. - Apart from breakfast, no restaurant for lunch & dinner or room service (but you can order deliveroo) - Had a room facing the main road, so very noisy. Motorcycles, Emergency vehicle sirens going past.. and windows are very thin (strong draft and no noise insulation) - Seriously noisy radiator- hissing all the time - No fridge in room - Fairly small room Paid 70 £ including breakfast, so not bad, and based on excellent location would stay again. However if had If paid full price - would not be happy as in that case would be poor value. It’s very annoying when hotels get a higher grade then they deserve
Stayed 2 nights in Jan 2020
Response from Edward on Jan 21, 2020
Dear Guest Thank you for your feedback. All feedback both positive and negative is vital to help us improve standards. Some of the concerns you have raised are big challenges due to the nature of having a listed building but please rest assured that we are working hard to find solutions and improve our guests experience kind regards Edward Loader General Manager

8/10 Good

James

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location for what we wanted to see. Clean hotel, nice staff v helpful
Stayed 2 nights in Jan 2020
Response from Edward on Jan 21, 2020
Dear Guest Thank you for the positive review of the hotel and the team. I have passed comments on to the relevant team members. Kind regards Edward Loader General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Edward on Jan 21, 2020
Dear Guest Thank you for the positive review or our hotel. We look forward to welcoming you back in the near future. Kind regards Edward Loader General Manager

2/10 Terrible

J

Business traveler
Disliked: Staff & service, property conditions & facilities
Poor experience
Parking expensive and was not told it was an extra, TV did not work and breakfast was cold / poor selection, a really bad experience
Stayed 1 night in Dec 2019
Response from DM on Jan 28, 2020
Dear J Our sincere apologies that this was not the experience you wanted or deserve. I can assure you that this is not the standard of service we are used to delivering at Devonport House. We do hope that you visit again in the future. Regards The Hotel Management Team

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

10/10 Excellent

Miss SIOBHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Duty Manager on Feb 4, 2020
Dear Guest Thank you for the great review and support kind regards The Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Excellent value for money. Standards throughout the hotel, from what we experienced, are very high. Very attentive and helpful staff. The breakfast selection is excellent .
Stayed 1 night in Dec 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Lovely hotel, comfy bed, quiet for sleeping. Good breakfast but could do with a few more staff as buffet ran out at times and had to wait for replenishment, not too much of a problem, food was good. All staff helpful. Good location. Would stay again if in area.
Stayed 3 nights in Dec 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Fantadtic location, comfortable bed good breakfast
Stayed 2 nights in Dec 2019
Response from Duty Manager on Feb 4, 2020
Dear Guest Thank you for the great review and support kind regards The Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Duty Manager on Feb 4, 2020
Dear Guest Thank you for the great review and support kind regards The Management Team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed on the 4th floor but the Christmas parties (which we were not forwarded about) was so loud until midnight- could not sleep at all. If we had known about the music we would not have stayed here. Room was small but clean. Good hot shower.
Stayed 2 nights in Dec 2019
Response from Duty Manager on Feb 4, 2020
Dear Guest Apologies that the experience at the hotel was over shadowed by the noise from the Christmas Parties. I will ensure that we learn from your feedback and inform guest before they arrive. regards Hotel Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely and warm to go back to after a December day out in London.
Stayed 2 nights in Dec 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, lovely big room, comfy beds, highly recommend.
Stayed 1 night in Dec 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

10/10 Excellent

Madalene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend gin beautiful Royal Greenwich
Our room was warm and comfortable All the staff were very friendly and helpful And the breakfast had a good choice of hot and cold food We hope to stay again
Stayed 2 nights in Nov 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

8/10 Good

Paul

Business traveler
Liked: Staff & service, room comfort
Check in fine as was parking. The room was to hot even with the radiator turned of and g TY he shower rail was falling of the wall.
Stayed 1 night in Nov 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 5 nights in Nov 2019
Response from DM on Jan 28, 2020
Dear Guest Thank you for reviewing our hotel. We hope to see you again in the future regards The Hotel Management Team