terrible terrible nights stay just terrible
Posted Aug 20, 2016
Do not stay here if you want peace and quiet,,,,,,,,,, I have stayed before and the noises from the passages and people closing and opening doors was unbelievable !!!!!!!!!!!!!!!!!!!! Due to this problem .I paid extra for a nicer hotel room.there was a group of about 6 guys shouting and partying in their rooms from after midnight until 5.30 in the morning and the noise was unpleasant.............our early morning travel plans ruined... DO NOT STAY HERE
charge to park , never again !!!!!! Room 1703
Comment from Hotel Management
Aug 22, 2016 by Pamela, Guest Services Manager , Hotel Management
We are deeply sorry for this disappointing experience Exceeding our guests expectations is our #1 priority and it's clear we have failed on your recent trip. While we don't have a room 1703 at this property we do have rooms on the 17th floor which are typically quieter and we aim to place low key guests on these floors. We are not always able to determine the purpose of a guests stay when they are checking in and therefore this party situation was overlooked. Our security team is always ready to respond to noise complaints from any guest in a private and confidential manner and we will ensure they are doing more frequent floor checks on busier weekends. Once again our sincerest apologies for what we are confident was an isolate incident and we do hope you will try us again the next time your travels bring you to London.