Great Location, Right Downtown London Ontario
Posted Dec 5, 2016
The staff was really friendly and very professional throughout the site. The room was also very nicely decorated and had all the amenities that you needed to get connected, with adaptor for every type of device that you'd need to charge.
The bed was very comfortable and the room had all the things you really needed to have a comfortable stay, including a mini fridge. We didn't have time to check out many of the amenities and the only complaint that I can think of was that the front desk clerk told me that we were upgraded to a higher floor in the Club Level, but neglected to tell us if there were any perks that we'd get as part of the upgrade There was a lounge on the top floor that was on the Club Level but the one time I went up there, it was closed. As a suggestion, I would say that the front desk really should point out all the amenities and features that guests have included in their visit.
I overall enjoyed it but would have maybe taken advantage of more of the facilities had I known about them.
Comment from Hotel Management
Dec 6, 2016 by Pamela - Guest Services Manager , Hotel Management
Thanks for taking a moment to review our hotel. We're glad to hear that overall you enjoyed your stay. The Signature Club room you were upgraded to would not have had lounge access on the weekend of your stay as we close the lounge for the weekends. The Signature Club lounge is treated as a business class lounge and is closed on the weekends when we don't host many business travelers.
We look forward to welcoming you back in the future to enjoy all aspects of our hotel. Thank you once again for your valued feedback!