Ratings based on 811 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, ON

Nice hotel. Good enough for The Lumineers!

Posted Mar 24, 2017
Stayed at the DoubleTree after watching The Lumineers play at Budweiser Gardens. It was a great night and I had no problems with hotel. Exactly as expected. Would recommend! Wesley provided a great service!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown

Posted Mar 20, 2017
Pros: Friendly staff, clean and the location
Cons: Nothing
Location: Close to several bars and restaurants
Clean and friendly. Located right downtown, so close to everything
4 out of 5
Recommended
for Everyone
by A verified traveler

Check in

Posted Mar 6, 2017
Checking into the room took along time. The staff did not believe that we hard booked through
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean & welcoming

Posted Mar 2, 2017
Was nice to have parking fee complimentary. Rooms are a little older but very clean & comfortable. Starbucks in the lobby is wonderful👍🏼
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Budweiser gardens

Posted Mar 2, 2017
Very nice hotel. We stayed here and attended an event at the Budweiser gardens. It was within walking distance. Very nice
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Overpriced Valentines Night

Posted Feb 18, 2017
Room was very nice and the pool was relaxing but, you're basically paying for the Hilton name. The staff were pleasant and the room was clean.
Comment from Hotel Management
Feb 28, 2017 by ss, Hotel Management
Thank you for taking the time to complete a review. We value the feedback our guests provide to help us improve the service we deliver to our guests. I hope that you will re-consider using our hotel again when traveling to London
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Downtown London

Posted Feb 7, 2017
The rooms were clean and the staff were very friendly and accommodating.
Comment from Hotel Management
Feb 8, 2017 by DT SS, Hotel Management
Thank you for taking the time to complete a review It is enjoyable to read such positive comments. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London.
2 out of 5
by A verified traveler from Windsor, ON

Very unprofessional

Posted Jan 26, 2017
Checked in at 5 p.m. got to our room only to find out it was still being cleaned. The maid said she was almost done so we waited outside the room for about 5-10 mins before we went back to the lobby to ask for another room. So the man at the front desk gives us another room and offers to take the parking fee off our bill for what happened. So in the morning we see our bill and the parking fee is still on the bill so we go back to the front desk on our way out to ask them why. So it happens to be the same man who took it off in the first place. He apologized and preceded to take it off the bill, he prints a new receipt and gives it to us. And yet again its on our bill so we have to go back up have hin do it again and he finally gets it right. Also, we called and asked for a later checkout and they told us no because it was supposed to be busy. How busy can it get on a sunday? Lastly they charged me two different times and i didnt get the first charge (which was $308) off my credit card until 4 business days later.
Comment from Hotel Management
Jan 31, 2017 by DoubleTree London -SS, Hotel Management
Thank you for taking the time to do a review. We value the feedback our guests provide to help us improve the service we deliver to our guests. I sincerely apologize that your experience did not meet your expectations. I will be sharing your comments with the appropriate department for necessary corrective action. I hope that you will re-consider using our hotel again when traveling to London.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reliable comfort

Posted Jan 23, 2017
Pros: Quiet
Cons: Cold water at sink tap even after running it a bit. Never hot at sink
Location: Shopping and convention centre.
Bed perfect, room very quiet, perfect except for cold hot water sink tap. Shower water hot though. Great buffet and dinners. Staff excellent.
Comment from Hotel Management
Jan 31, 2017 by DoubleTree London -SS, Hotel Management
Thank you for taking the time to complete our survey. We value the feedback our guests provide to help us improve the service we deliver to our guests. I sincerely apologize that the water in the taps were not hot. I will be sharing your comments with the appropriate department for necessary corrective action. I hope that you will be using our hotel again when traveling to London.
5 out of 5
Recommended
for Everyone
by A verified traveler from nassau bahamas

nice hotel

Posted Jan 9, 2017
Pros: It was in a good location and very clean.
Location: Buses were easy to catch.
My experience at this hotel was very good. it was in a good location. I would recommend this hotel to others.
Comment from Hotel Management
Jan 31, 2017 by DT-SS, Hotel Management
Thank you for taking the time to complete a review. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London.