Modern London Hotel Well Situated
Posted Sep 10, 2016
I thought this was a great hotel. From the moment I walked in, I was greeted by a friendly, efficient, thoughtful staff.
The woman who was on guest services that evening was wonderful. I called her several times trying to figure out how to print out my boarding pass, I'm not very computer oriented, and each time she was just as patient and friendly with me as the first time I called. (and yes, it worked out).
When I went to have breakfast I told a woman, who was helping another guest, that I only had a very short time before I caught my shuttle to the airport. She, too, was great! She obviously went out of her way and got my delicious classic English breakfast for me post-haste.
Kudos to your entire staff!