Ratings based on 2,015 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Super hotel overlooking Canary Wharf!

Posted Mar 12, 2017
Arrived late in the evening to be greeted by lovely warm chocolate cookies and a super room overlooking the river and Canary Wharf! The staff were really friendly and the room was very large with extremely comfortable beds and pillows! All in all a very nice experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Small issues resolved expertly

Posted Mar 6, 2017
Linda at reception saved our experience following some minor issues with the room. Fantastic service as always!!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel

Posted Mar 5, 2017
Room was a bit small but that's the nature of the building. Had arranged afternoon tea through a secondary company, very good. Breakfast was very good, ordered room service bit of a mix up but this was rectified very promptly. Very attentive and pleasant staff. Would definitely stay again
Comment from Hotel Management
Mar 8, 2017 by Amie , Hotel Management
Thank you for taking the time to complete our on-line survey and for choosing DoubleTree By Hilton London Docklands for your recent stay. I am delighted to read that you enjoyed your time with us. I have passed your comments on to all managers, to share with their teams. I hope to have the opportunity to welcome you back to DoubleTree By Hilton London Docklands in the near future. Please do not hesitate to contact me if I can be of any further assistance.
4 out of 5
Recommended
for Everyone
by A verified traveler from long island, NY

nice hotel far from central london

Posted Feb 25, 2017
This is a quiet residential neighborhood far from central London. One Bus and a train or one ferry, five minute hike and train to central London. The hotel however has American size rooms with clean good sized private bathrooms. The restaurant is good for breakfast (albeit pricey). Staff is good and friendly. there is a pub down the street called the blacksmith that was excellent. Good food, nice waitstaff and good hours.
Comment from Hotel Management
Mar 1, 2017 by Amie , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience.
3 out of 5
Recommended
for Families
by A verified traveler from Riverdale, NY

Overall nice experience for family

Posted Feb 24, 2017
Pros: Staff great, rich history, ferry to hotel, quiet
Cons: Needs business center room with printer and round table in room to eat with kids
Location: Mostly residential and you need bus, ferry and/or train to get to city center.
This hotel is a bit far from London City Center and requires a bus to get to a train for a 20-30 minute commute. The staff was excellent and gave cookies to our kids after a long flight and also allowed us to check in early. The rooms are big by European standards. We stayed in the family room in the historic wing of the hotel. The floors and beds were a bit squeaky which may annoy some but I thought the place being an old shipyard was cool. They provided a cot for my third child which was nice to have. Also nice was to have the kids in their own room. Somethings that the hotel should get is a business center with a computer and printer and also get in the family rooms a table so the family can eat take-in. In our building the wifi and cell network access was weak.
Comment from Hotel Management
Mar 1, 2017 by Amie , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience.
5 out of 5
Recommended
for Families
by A verified traveler from Lancashire

great hotel in Docklands

Posted Feb 23, 2017
Pros: Location, room and staff.
Cons: Cigarette smell in the room on arrival. Balcony had been used for smoking.
Location: Next to the river - ideal for Greenwich, O2, Emirates cable car,& all landmarks along river.
We had a really good time at the Hilton Double Tree Docklands. The staff were incredibly helpful and friendly. The location of the hotel is great for visiting so many places and the ferry service and clippers are so convenient. Super breakfast too.
Comment from Hotel Management
Mar 1, 2017 by Amie , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic riverside location

Posted Feb 21, 2017
Pros: view
Cons: speed of service
Fantastic riverside location and free ferry across to Canary Wharf. Food okay, service slow.
Comment from Hotel Management
Mar 1, 2017 by Amie , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience.
5 out of 5
Recommended
for Couples
by A verified traveler from kent

Fantastic river views

Posted Feb 14, 2017
Pros: views and fire.
Cons: club lounge was cold.
Location: canary wharf is across river (free ferry)
Had superb one night stay, particularly enjoyed light lunch in the library.
Comment from Hotel Management
Feb 16, 2017 by Amie, Hotel Management
Thank you for your lovely feedback, we do hope we have the pleasure in welcoming you back in the near future. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Amazing hotel with amazing staff! The ferry that takes you over the other side was such a good idea and it's free! Makes traveling round London a lot easier, overall amazing hotel.
Comment from Hotel Management
Feb 1, 2017 by amie.gotts@hilton.com, Hotel Management
I would like to take this opportunity to thank you for your comments and feedback in regards to your most recent stay. We are delighted that your stay with us was an enjoyable one. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Please do let us know when you will next return as it will be a pleasure to welcome you back. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great bed!

Posted Jan 15, 2017
The front desk gentalmen was very helpful getting us on time to the airport!
Comment from Hotel Management
Jan 17, 2017 by amie , Hotel Management
Thank you for taking the time to share your amazing comments. We are delighted to hear that your stay with us was an enjoyable one. I look forward to welcoming you back about in the not too distant future. Kind regards