Ratings based on 2,103 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Vancouver

Loved the breakfast !

Posted Oct 16, 2017
Pros: Breakfast Clean room Free ferry ride
Location: a little bit far away from the main attractions which is not necessarily a bad thing
A little bit challenging to find your room but who doesn't love a maze when you have smart kids ? We really loved the breakfast, we had a long trip this summer and we stayed at a couple of hotels and this one was by far the best one under breakfast category. Definitely will stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Falmouth

Posted Sep 10, 2017
Very good, staff was friendly and helpful, had a beautiful view from the window. Happy
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

It was really nice and clean staff was really good

Posted Sep 4, 2017
We had a great experiance overall the best stay so far..
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Coming Back

Posted Sep 1, 2017
If and when I return to London, I will be staying here again. The breakfast was amazing and the room was clean and the concierge Leon was the cherry on top.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel, quiet zone

Posted Aug 23, 2017
Pros: Very good breakfast
Location: Near C-10 bus stop.
My wife liked a lot the Gluten Free option for the bread, she es celiac and felt very well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant

Posted Aug 18, 2017
Perfect for what we wanted and reasonably priced. Will definitely stay here again!
Comment from Hotel Management
Aug 22, 2017 by Amie Gotts , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant stay

Posted Aug 11, 2017
We loved this hotel. The ferry to Canary Whatf made it very accessible to the rest of the city. We had a wonderful panoramic view of Canary Wharf from our room. The rooms were clean and spacious. Our airline lost our baggage when we arrived and the night staff went out of their wayvto provide us with the necessities we required. I would recommend it highly.
Comment from Hotel Management
Aug 22, 2017 by Amie Gotts , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards
4 out of 5
Recommended
for Families
by A verified traveler from San Salvador

Nice Hotel next to the river

Posted Aug 11, 2017
Pros: Very Quiet
Location: some good restaurants on the other river side (free shuttle by ferry at 2 minutes ride).
It was very good in general, it is a little far from attractions but it is no problem as C-10 bus almost can be boarded just in front.
Comment from Hotel Management
Aug 22, 2017 by Amie Gotts , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Great location but erratic shower

Posted Aug 7, 2017
Pros: Location
Cons: Hot water for shower
Location: Used water ferry to get around London, nice cafes near Canada water underground station.
Definitely a business hotel but worked fine for us as a hotel. Ideally placed for canary wharf and for the water ferry. Had issues with no hot water for 2 of the 3 days so had to have refreshing cold shower. Wife loved the free warm chocolate cookie on arrival.
Comment from Hotel Management
Aug 22, 2017 by Amie Gotts , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards
2 out of 5
by A verified traveler from jeddah Saudi Arabia

Not as per expectations

Posted Jul 28, 2017
Location is good Check in is very late and staff also delayed me by another hour and half to wait. No basic amenities No concierge service
Comment from Hotel Management
Aug 22, 2017 by Amie Gotts , Hotel Management
Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back in the near future. Kind Regards