Luxury Suite, 1 Bedroom, Balcony, City View | Premium bedding, in-room safe, individually furnished, desk
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Reviews of Dukes London

5 out of 5
Dukes London
35 St James's Place, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Lovely friendly staff who are incredibly helpful. Felt very safe and looked after as a single traveller. Highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Excellent bar and restaurant.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a safe and well-located area of London. Located in the back yard of Buckingham Palace, St. James Palace, and blocks from Piccadilly Circus, Duke’s is most convenient. Charming decor, comfortable beds and pillows, generous sized bathrooms, you will want for nothing. The staff goes above and beyond! Jose at the front desk was always so much more than kind! I wish I had gotten more names to be able to recognize the other staff members. They were genuinely helpful! Just ask and they will find a way to make it happen. The restaurants and the room service were wonderful! The Great British Restaurant was fantastic! The salmon was one of the best meals I’ve ever had. The Irish soda bread was incredible and the seaweed butter was sublime. The steak was good and the side of carrots were done well. Once again, the service was the best part! Above and beyond expectations! I would highly recommend Duke’s for a wonderful stay in London. I’m looking forward to returning soon. I would have one small recommendation, please upgrade the toilet tissue. Every other detail is so well thought out, this one should be too.
Stayed 3 nights in Apr 2024

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar is Classic.
Stayed 4 nights in Mar 2024
Response from Lucica on Apr 3, 2024
Dear Michael,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future for another excellent experience.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lucica on Mar 31, 2024
Dear John,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Thomas

Stayed 5 nights in Mar 2024
Response from Lucica on Mar 31, 2024
Dear Thomas,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Valciria

Great
Stayed 1 night in Feb 2024
Response from Lucica on Mar 2, 2024
Dear Ms De Oliveira,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Neil,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Michael, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The definition of luxury is professionalism and customer service. Dukes Hotel lives up to its standards by offering old-world hospitality and family-style service in the heart of Mayfair. When an unforeseen change happened on my reservation the staff acted with compassion and offered their best efforts to resolve the issue and provide me a pleasant stay. They went above and beyond to make sure I left a happy customer. Dukes Hotel is my go-to home away from home in London. I look forward to my next stay at Dukes and to the memorable fine dining experiences at their Great British Restaurant. 10/10
Stayed 7 nights in Feb 2024

10/10 Excellent

Peter

We love it at the Dukes, 2nd time we have stayed there and will definitely stay again
Stayed 2 nights in Feb 2024
Response from Lucica on Feb 24, 2024
Dear Peter,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Vincenzo, New York

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Lucica on Feb 10, 2024
Dear Vincenzo,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Renay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
London hotels can really be hit and miss but the room we had at Dukes was really good - comfortable bed, gorgeous shower, huge soft towels, really quiet. The only reason I can't give it a 5 star is due to no fault of the hotel and the issue was very well handled by the staff but there was no water the next morning. No shower or toilet flushing. Beyond the hotel's control. And I would go stay there again.
Stayed 1 night in Feb 2024
Response from Sylwia on Feb 5, 2024
Dear RenayThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

Christopher Sloan

Liked: Cleanliness, staff & service, property conditions & facilities
Quintessential London. Wonderful experience.
Stayed 3 nights in Jan 2024
Response from Sylwia on Jan 29, 2024
Dear Mr SloanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest relation manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendable
great older boutique hotel in a fantastic location. Very professional and friendly staff.
Stayed 1 night in Jan 2024
Response from Lucica on Jan 12, 2024
Dear Robert,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Katriona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London beginning of January
I have stayed several times and the staff are very nice and the location is perfect for me
Stayed 1 night in Jan 2024
Response from Lucica on Jan 13, 2024
Dear Katriona,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Margaret

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Dukes is wonderful. It's like being in your own home. The staff is accommodating and very friendly.
Stayed 4 nights in Jan 2024
Response from Lucica on Jan 13, 2024
Dear Margaret,We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Makenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this boutique hotel! I would definitely recommend! It is very cute, quiet, and the staff is AMAZING! 10/10
Stayed 4 nights in Dec 2023
Response from Lucica on Feb 10, 2024
Dear Makenzie,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Margaret, Millbrook

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect boutique hotel to satisfy your needs in the middle of Mayfair - close to shopping, sites and restaurants
Stayed 8 nights in Dec 2023
Response from Lucica on Jan 12, 2024
Dear Margaret,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Jacqueline

Stayed 8 nights in Dec 2023
Response from Lucica on Feb 10, 2024
Dear Jacqueline,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Ellen e

Stayed 6 nights in Dec 2023
Response from Lucica on Jan 6, 2024
Dear Ellen,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service!
Stayed 6 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Mandi,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Brian Tsun Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. A quiet and classy British experience tuck inside the corner of green park.
Stayed 2 nights in Dec 2023
Response from Sylwia on Dec 23, 2023
Dear Brian Tsun YueThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Guest Relation Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Sally,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting London. Dukes made it really special! This hotel is classy, safe and a real treat to stay in.
Stayed 7 nights in Dec 2023
Response from Lucica on Dec 20, 2023
Dear Donna,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Guest,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, staff & service, room comfort
Quaint, charming but not comfortable
I have stayed at the Dukes many times in the last 15 years. It is comfortable and friendly with a certain charm. Unfortunately I feel unable to stay there again. Starting with the positive, the bed is comfortable, the rooms clean and the food good. However the hotel is tired, the lift, a quaint contraption, failed 3 times while we were there, the bathroom is a bit rough around the edges with sealant missing from joints and there is absolutely no drawer storage in the room for clothes. Beyond this it is impossible to actually experience the charm and comfort that is undeniably possible. In the drawing room there are never tables available as they are all booked by non residents, all of them, all of the time. There is a reason for this, the food is excellent, the afternoon tea to die for - but want to sit and read the Sunday paper or a book, no that isn’t possible as that table is reserved. Every time I asked for a table I was met with incredulity as if I could assume such a thing. It got tiring. Similarly with the bar, a famous martinis lounge, that also requires a reservation, so no relaxed dropping in. Quaint it most certainly is, but comfortable - not in the slightest
Stayed 3 nights in Dec 2023
Response from Lucica on Dec 20, 2023
DearCraig,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. Naturally, I was disappointed to hear that there were some aspects of your stay that fell short of our usual DUKES standards. Our goal is simply to provide our guests with a warm, professional, and friendly service; ensuring we do all in our power to deliver an experience that is enjoyable and memorable. It is our genuine wish to welcome you back to DUKES LONDON once again as I am confident that we can not only meet, but surpass, your expectations in the future. Our team remain at your complete disposal should we be able to assist with anything at all.Kind Regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Clay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel
Response from Lucica on Feb 10, 2024
Dear Clay,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Lucica on Dec 20, 2023
Dear Anthony,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuGuest Relations Manager

6/10 Okay

MR P

Stayed 2 nights in Dec 2023
Response from Lucica on Jan 6, 2024
Dear Mr P,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

deborah

Stayed 5 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Deborah,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Thomas,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school luxury
A lovely relaxed unpretentious and comfortable Hotel. Service is spot on, room very comfortable and as it was my wife’s Birthday they put a birthday card, chocolate cake and a bottle of Proseco in the room. It’s a small and intimate Hotel , so no grand public rooms but instead very nice drawing room for tea, the legendary bar and nice GBR restaurant. You are in the centre of London but it’s quiet and peaceful. In its understatement and old school service it’s quintessential British, it almost feels like traveling back in time.
Stayed 1 night in Dec 2023
Response from Leandro Alcaraz, Assistant Front Office Manager on Dec 23, 2023
Dear Mr Martin,Thank you for choosing DUKES London and for taking the time to review your stay with us.I am pleased to know that you had such a lovely stay with us celebrating your wife's birthday and that your stay was memorable.I wish to see you again soon.Kind regards,Leandro AlcarazAssistant Front Office Manager

10/10 Excellent

Kristi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic London 🇬🇧
I will never stay at another hotel in London! Dukes is hands down my absolute favorite ❤️🇬🇧❤️
Stayed 4 nights in Dec 2023
Response from Leandro Alcaraz, Assistant Front Office Manager on Dec 23, 2023
Dear Ms Kristi,Thank you for taking the time to review your recent stay with us and for sharing such a lovely memory outside our entrace.We wish to see you again very soon.Kind regards,Leandro AlcarazAssistant Front Office Manager

10/10 Excellent

Steve

Traveled with partner
You cannot beat the personal touch the the staff adds to your stay
Stayed 6 nights in Nov 2023
Response from Leandro Alcaraz, Assistant Front Office Manager on Dec 23, 2023
Dear Mr Steve,Thank you for sharing your recent experience at DUKES London.I am thrilled to know you had a special stay with us.We look forward to seeing you again soon.Kind regards,Leandro AlcarazAssistant Front Office Manager

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Highly Recommend
Had another brilliant stay. Staff are so lovely. Everything was just perfect.
Stayed 2 nights in Dec 2023
Response from Lucica on Dec 25, 2023
Dear Lisa,We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible experience at Dukes Hotel. In particular, Jose and Silvia were excellent. They went above and beyond in assisting with my proposal, making our stay extra special. Their exceptional service truly made our time there unforgettable!
Response from Lucica on Jan 6, 2024
Dear Jacqueline,Congratulation on your proposal and thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team, particularly with Jose and Sylwia. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Zubaid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Zubaid,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

4/10 Poor

Ann

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Alas poor dukes! The rooms are so sad and uncheery. Tight quarters, two tiny prints on the wall, no other art or touches of style….funerary draperies, dark maroon. The Charm has vanished. Breakfast was sub par and spotty service. We appreciated the front s desk staff but the rooms are gloomy and if you like food trays left in the halls, you can count on them.
Stayed 4 nights in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Ann,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We loved staying here
Stayed 4 nights in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Charles,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Marcus

Stayed 1 night in Nov 2023
Response from Lucica on Dec 25, 2023
Dear Marcus,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and central
Stayed 2 nights in Nov 2023
Response from Sylwia on Dec 16, 2023
Dear KarenThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Excellent

SHAUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Shaun,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible
Stayed 3 nights in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Lynne,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Simon,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Overall solid hotel in a great location.
Stayed 3 nights in Nov 2023
Response from Lucica on Nov 18, 2023
Dear Mary, Thank you for your kind review.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We hope to welcome you back soon for another delightful experience.Warm regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Super staff. Very accommodating. Comfy room.
Stayed 3 nights in Nov 2023
Response from Lucica on Nov 18, 2023
Dear Kathryn, Thank you for your kind review.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We hope to welcome you back soon for another delightful experience.Warm regards,Lucica RosuSenior Guest Relations Manager

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service. Excellent and spacious room with plenty of storage which was necessary as we were staying over 3 days. Staff is EXCELLENT.
Stayed 6 nights in Nov 2023
Response from Lucica on Nov 18, 2023
Dear Sean,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was obviously very charming but quite disappointed with the service. We wanted opinions on a restaurant that has been written up in almost every article recently about London top restaurants. The concierge had never even heard of it and told us it was not worth it to go. Hotel is cute and a classic but if you’re going for comfort and modernity it is not for you.
Stayed 2 nights in Nov 2023
Response from Lucica on Jan 6, 2024
Dear Guest,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received, specially on Concierge side. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager