Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

I had a fall due to poor seating

Posted Feb 2, 2016
I fell as was given a swivelling stool to sit in for a manicure. The stool was aluminum and slippery And the duty of care was not there. The place was advertised as a spa when it was a maasage room. It was quite unpleasant
2 out of 5
by A verified traveler from Manchester

Beautiful hotel - terrible room

Posted Jan 30, 2016
We treated ourselves to a stay in a suite for a big day at the palace the next day. Unfortunately the room we were given was like sleeping in a loading bay with noisy lorries dropping deliveries off literally all night, making no effort to be quiet. I'm a light sleeper so got no sleep at all and my husband, who'd been poorly recently managed to sleep until 4am because of the drugs he was on! I'd normally block out noise with aircon but this was also extremely noisy so we couldn't even do that - and there was no double glazing. I gave up at 5am and put the TV on - so much for a special night! The manager was very polite and refunded our previous night's food and drink and let us keep the room for the day which was helpful for my husband but didn't make up for the basic fact of a bedroom in a five star hotel giving you the most basic benefit of sleep - I've had better nights in Premier Inns with work! Such a shame as it's a beautiful hotel but we definitely won't be staying there again!
4 out of 5
Recommended
for Everyone
by A verified traveler from armonk ny

Great location. Very British.

Posted Jan 25, 2016
My husband worked for Christies for years and stayed there one week a month for years. I had also joined him many times. I love the charm of the hotel and the service. When we checked in a man was at the desk screaming and yelling and threw his keys on the desk. The staff were remarkably calm and respectful to this ridiculous idiot. I hope he doesn't add to an already poor attitude about Americans.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Jan 3, 2016
Pros: everything was excelent
This was the nicest hotel I ever been. The location is great near Picadilly Circus, Bukinghamm Palaces, St James and a lot of attractions in London. They are close walking and have access with underground stations near by. the staff at the hotel was awsome and the facilities at the hotel were outstanding.
3 out of 5
Recommended
for Everyone
by A verified traveler

Cute boutique hotel in great location

Posted Jan 1, 2016
Cons: Rooms need to be renovated especially furniture and bathrooms.
Location: Great location walking distance to many of the attractions
Very cute hotel in st.james area, however it's kind of pricey for small rooms.
2 out of 5
by A verified traveler

Very small rooms

Posted Dec 9, 2015
Pros: location and staff
Cons: Rooms very small and tired especially for the price
Not good value for the money. Internet spotty and tiny rooms
Comment from Hotel Management
Dec 18, 2015 by DUKES LONDON, Hotel Management
Dear Guest, Thank you for sharing your recent experience at DUKES LONDON. Naturally, we were disappointed to hear that you were not entirely satisfied with the size of your room. We do offer 6 different room categories here at DUKES so am confident we will have the perfect room for you from both a space and value perspective and would be delighted to discuss your requirements further for your next trip to the capital. Kind Regards, DUKES LONDON
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2015
Pros: location, staff, décor, room all first class.
Cons: Be great if there were tea and coffee making facilities.
Location: close to all the good shops, restaurants.
Very warm welcome from all staff. lovely room, not a good view but didn't matter as it was raining! cocktails were amazing.
Comment from Hotel Management
Dec 16, 2015 by Managing Director, Hotel Management
Dear Guest, Thank you for sharing your experience at DUKES LONDON, we were delighted to hear that you received such a "warm welcome from all the staff". This is exactly the style of service we strive to provide for our guests as we very much want our guests to feel we are a 'home from home'. We look forward to welcoming you back with us in the New Year. Kind Regards, Debrah Dhugga DUKES LONDON
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2015
Great location Exceptional bar Room thermostat was Impossible to use.
Comment from Hotel Management
Dec 16, 2015 by Managing Director, Hotel Management
Dear Guest, Thank you for your review, your feedback and comments are very much valued. We were delighted to hear that you enjoyed our Mayfair location as well as our world famous DUKES Bar, although we were sorry to hear that you experienced difficulty with your in-room thermostat. We deeply regret hearing this upon your departure as we would have hoped to be able to remedy this to your satisfaction at the time. We do very much hope to have the opportunity to welcome you back with us in the future Kind Regards, Debrah Dhugga DUKES LONDON
5 out of 5
Recommended
for Couples
by Larsen

Pitälle viikonlopuleelle loistava sijainti.

Posted Nov 11, 2015 on Ebookers
Rauhallinen, siisti ja hyvin hoidettu paikka loisto sijanilla. Kaikki palvelut ja nähtävyydet käden ulottuvilla.
4 out of 5
Recommended
for Couples
by Joseph from Massachusetts

Posted Nov 11, 2015 on Hotels
Hope to be back again someday, sooner than later we hope
Comment from Hotel Management
Dec 17, 2015 by Managing Director, Hotel Management
Dear Guest, Thank you for sharing your recent experience with me and my team. We could not ask for better feedback than to know that you would wish to return. We very much look forward to welcoming you back with us at DUKES LONDON for many years to come. Kind Regards, Debrah Dhugga DUKES LONDON