Ratings based on 309 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Toronto, Ontario
Location, Comfort and ClassPosted Apr 27, 2016
Pros: Its charm
Cons: Some of the rooms can be a little noisy
Location: If you love to shop this is perfect. Forget the tourist crowds at Harrods and check out the style and class of Fornum and Mason.
We travel to London on a regular basis and this has been our hotel almost every time. We have stayed at others to "try them out" The big fancy ones, the exclusive ones and they all fall short. At the Dukes, the staff are friendly and efficient. The bar is know for its world famous Martini's and again the staff make you feel as if you are returning family instead of just another guest at the hotel. Our room has always been spotless and restful. Some of the rooms can be noisy so just make sure you request a room that is in the quieter part of the hotel.
by A verified traveler
Posted Mar 23, 2016
Fabulous.... You will not be disappointed and the bar staff was outstanding!!!
by A verified traveler
ロケーションの良いホテルPosted Mar 14, 2016
by A verified traveler from NYC
Fantastic location and full of charmPosted Mar 6, 2016
Pros: Bed, location, quietness, bar, service
Cons: The bathtub (the glass wall)
Dukes is in a really prime location- both close to Green Park and the tube and a lot of great shops and restaurants, but tucked away in a charming side street that gives it a little old world charm. The room itself was a touch dated and the bathtub drove me nuts because the glass panel did not go far enough so every shower caused a river on the floor. Putting that one piece aside, it is a really charming hotel and a pleasure to come home to everyday. The staff are wonderful and helpful. The small bar downstairs is so cosy and fun. There is also a beautiful drawing rom that offers afternoon tea and serves good food. We would definitely consider staying here again.
by A verified traveler from Switzerland
Great boutique hotel ... a hidden gemPosted Feb 22, 2016
My wife and I go to London often and this time decided to stay at Dukes Hotel ... what a pleasant surprise. It is a beautiful boutique hotel with great service, comfortable clean rooms and in a wonderful location. We will definitely stay here in our next visit.
by A verified traveler
I had a fall due to poor seatingPosted Feb 2, 2016
I fell as was given a swivelling stool to sit in for a manicure. The stool was aluminum and slippery And the duty of care was not there. The place was advertised as a spa when it was a maasage room. It was quite unpleasant
by A verified traveler from Manchester
Beautiful hotel - terrible roomPosted Jan 30, 2016
We treated ourselves to a stay in a suite for a big day at the palace the next day. Unfortunately the room we were given was like sleeping in a loading bay with noisy lorries dropping deliveries off literally all night, making no effort to be quiet. I'm a light sleeper so got no sleep at all and my husband, who'd been poorly recently managed to sleep until 4am because of the drugs he was on! I'd normally block out noise with aircon but this was also extremely noisy so we couldn't even do that - and there was no double glazing. I gave up at 5am and put the TV on - so much for a special night! The manager was very polite and refunded our previous night's food and drink and let us keep the room for the day which was helpful for my husband but didn't make up for the basic fact of a bedroom in a five star hotel giving you the most basic benefit of sleep - I've had better nights in Premier Inns with work! Such a shame as it's a beautiful hotel but we definitely won't be staying there again!
by Craig from Pennington NJ
Traditional, and a little old fashionedPosted Jan 28, 2016 on Hotels
Very traditional, very friendly hotel in the heart of one of the best bits of central london.
by A verified traveler from armonk ny
Great location. Very British.Posted Jan 25, 2016
My husband worked for Christies for years and stayed there one week a month for years. I had also joined him many times. I love the charm of the hotel and the service. When we checked in a man was at the desk screaming and yelling and threw his keys on the desk. The staff were remarkably calm and respectful to this ridiculous idiot. I hope he doesn't add to an already poor attitude about Americans.
by Todd from NYC
Posted Jan 11, 2016 on Hotels
The service staff at the Dukes hotel were simply excellent. Attentive, gracious and welcoming. The location could not be beat, near the tube, Buckingham Palace, Westminster Abbey and the Royal Academy. We would stay again when in London.