Well located hotel: basics good, details weak
Posted Feb 15, 2017
Dukes is a pleasantly furnished, very clean and quiet hotel, well situated--a 5-minute walk from the Green Park Underground station, a cluster of bus routes and plentiful taxis. The staff, mostly European, are polite and welcoming. We'd stayed a couple times before and liked it enough to return. But on this visit, the cozy traditional look--the wood-paneled elevator with its cushioned seat, but with two heavy metal gates to pull aside, the scant drawer space that imposed a living-out-of-suitcase vibe--had lost some of its charm. And as a pile of small errors piled up, we began to wonder if the hotel had lost its focus: the inability to find our reservation at first; the failure to swap out feather bedding as requested when booking, and again in a telephone call hours before arrival, despite assurances at check in that it had been done; the lack of milk for coffee in the mini-bar two days running, contrary to a printed card promising same; the nightly weather forecast (a nice touch) twice printed with a January date--in February...and a few more. A pity.