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Reviews of Elysee HydePark

3 out of 5
Elysee HydePark
25-26 Craven Terrace, Lancaster Gate, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 119 out of 1000 reviews" "
Rating 8 - Good. 462 out of 1000 reviews" "
Rating 6 - Okay. 287 out of 1000 reviews" "
Rating 4 - Poor. 101 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Kuji

Business traveler
Liked: Cleanliness, staff & service
The staff was very gentle!
Stayed 2 nights in Apr 2024
Response from Dilip on Apr 6, 2024
Thank you for staying with us. We appreciate your feedback and your positive comments. We always welcome our customers with a warm heart. Hope to see you in the future. Best regards. Dilip

8/10 Good

Ehsan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Amazing location, some things did not work well .
Stayed 3 nights in Mar 2024
Response from Dilip on Apr 6, 2024
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate you staying with us. We respect your opinions and your encouraging comments. Sorry for the inconvenience, We hope to have the opportunity to welcome you back in the future.Kind Regards, Dilip

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic
Stayed 1 night in Dec 2023
Response from Dilip on Dec 11, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

6/10 Okay

Tim

Business traveler
Liked: Cleanliness
Ok as a one night bed.
Stayed 1 night in Nov 2023
Response from Dilip on Dec 5, 2023
Thanks for your review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Allison L

Stayed 1 night in Sep 2023
Response from Dilip on Dec 5, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff nice and friendly. The room was small and the steps were hard to get luggage down.
Stayed 3 nights in Sep 2023
Response from Dilip on Sep 18, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We will pass this feedback on to the relevant department. we are sorry for your inconvenience. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

4/10 Poor

Felipe

Disliked: Cleanliness, property conditions & facilities, room comfort
Very-Very disappointed
The room was a bit bigger than a closet, beds sooo narrow that you have to sleep on your back or will fall! The front desk was friendly but this is not even a 2 star hotel. Reviews must have been done by their employees cause they are NOT true at all.
Stayed 2 nights in Sep 2023
Response from Dilip on Sep 18, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We will pass this feedback on to the relevant department. we are sorry for your inconvenience. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

4/10 Poor

Kimberly

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location, but overall the rooms were outdated. The walls are thin and I could hear the entire conversation from the room next door, even though they were speaking at mostly reasonable volumes and I was using a white noise app. Not ideal for light sleepers.
Stayed 1 night in Sep 2023
Response from Dilip on Sep 14, 2023
Thanks for staying with us. We appreciate your feedback, we are sorry for your inconvenience, we will surely work according to your comments to ensure better services in the future. Regards,Dilip

10/10 Excellent

Svetoslav

Stayed 3 nights in Aug 2023
Response from Dilip on Aug 16, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Hyde Park
We arrived to the hotel after midnight, late check in wasn't a problem. Due to some works carried out in the hotel some parts of the hotel wasn't accessable and we had to use a side entrance to get to the room. The receptionist was friendly and showed us the way to the room. The room was clean, comfortable and I haven't noticed any problem with it.
Stayed 1 night in May 2023
Response from Dilip on Jun 12, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

6/10 Okay

Melvina, London

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby uninviting, cluttered. Baby pushchair permanent at the front desk. Room cleanliness could have been better.
Stayed 1 night in Apr 2023
Response from Dilip on Apr 19, 2023
We appreciate you staying with us. We respect your opinions and your encouraging comments. Sorry for the inconvenience, we will work on your feedback to ensure that this does not occur again. We hope to see you again. Best wishes. Dilip

10/10 Excellent

Shirley, LAS VEGAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff! I felt at home and safe! Room was tiny but perfect for one small person such as myself. Very clean and had everything I needed. Great proximity to food and transportation! I definitely recommend this quaint hotel. Did I mention I love Katrina???? Jasmine at the front desk and Richard in security plus the others are so cool and friendly too! Manager himself is also friendly!
Response from Dilip on Mar 13, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future.Kind Regards, Dilip

10/10 Excellent

Mark, Daventry

Business traveler
Liked: Cleanliness, property conditions & facilities
Got a great sleep, location Central London and great value for money in a refurbished room
Stayed 1 night in Jan 2023
Response from Dilip on Jan 26, 2023
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

4/10 Poor

Nick Chung, East Brunswick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property being upgraded and room given only accessible from a side alley! Room bath room 12’x10’ not what was pictured on Expedia. Bath room was new but smell of sewage.
Response from Dilip on Jan 22, 2023
We appreciate you staying with us. We respect your opinions and your encouraging comments. We constantly give a warm welcome to our clients. Sorry for the inconvenience, we will work on your feedback to ensure that this does not occur again. I hope to see you again. Best wishes. Dilip

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from Dilip on Dec 24, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value and Location
Overall Great Experience. The full hotel wasn't actually open to the public apparently... So we were given a room around the corner. Can't fault the room itself, especially as it's literally two blocks from the tube, and right next door to a delicious cafe for breakfast. I felt safe as the room at a deadbolt and a lock, but the outside door to the street lock wasn't active... Which would have been better. Hopefully this can be activated soon. :) The customer service was ACE! Both people who worked there the two nights we stayed did an excellent job! Very personable, helpful and kind. Overall I would consider staying here again if I needed to be around there again for work. Great value.
Stayed 2 nights in Oct 2022
Response from Dilip on Oct 31, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
They are going through a renovation, so there were no amenities. We had to enter through a side door which was not locked. Our room was very nice and the staff were great. We only went into the lobby to check in and out.
Stayed 7 nights in Sep 2022
Response from Dilip on Sep 29, 2022
Dear Lisa,Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Simon

Stayed 1 night in Sep 2022
Response from Dilip on Sep 27, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Connie

Stayed 6 nights in Sep 2022
Response from Dilip on Sep 26, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

10/10 Excellent

Connie

Stayed 1 night in Sep 2022
Response from Dilip on Sep 17, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but very small room
Stayed 1 night in Sep 2022
Response from Dilip on Sep 15, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Louise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business trip
Firstly, a huge thank you to the incredibly kind gentleman who conducted my check in. He was polite, informative and did a wonderful job of making sure i felt secure as a solo female guest. The room was compact but clean and newly renovated. So new that some of the furniture still had stickers on the inside of the drawers but this had no impact on the quality of my stay. Incredible value for money
Stayed 1 night in Aug 2022
Response from Dilip on Sep 2, 2022
Thank you for providing feedback on your recent stay with Elysee Hyde Park. We appreciate and are delighted to hear your trip was pleasant. We hope to have the opportunity to welcome you back in the future. Kind Regards, Dilip

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 13 nights in Jul 2021
Response from Dilip on Jul 15, 2021
Thanks for your review.

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The service was above an beyond, we will stay there again. Thank you
Stayed 1 night in Dec 2020
Response from Dilip on Dec 28, 2020
Thanks for staying with us. We appreciate your feedback and for your positive comments. We always welcome our customers with a warm heart. We become happy with good comments and looking forward to your future stay. Best regards, Dilip

10/10 Excellent

Sue, Preston

Traveled with partner
We had a lovely stay at the Hotel Elysees. The hotel was spotless after a recent refurbishment. The staff were very friendly and happy to help with any questions. I would recommend this hotel highly and great value for money
Stayed 2 nights in Aug 2020
Response from Dilip on Aug 28, 2020
Thanks for staying with us. We appreciate your feedback and for your positive comments. We always welcome our customers with a warm heart. We become happy with good comments and looking forward to your future stay. Best regards, Dilip

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to call home, while in London. Great location and comfortable stay. Good value for your money. Basic breakfast, but well balanced with fruit, yogurt, cereal bar, new great coffee machine (latté!) toast, eggs and beans also. Walking distance to many attractions. Near Paddington station (Heathrow and Eurostar) and a short bus ride to Gatwick Express.
Stayed 2 nights in Mar 2020
Response from Reservation Dept on Mar 20, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, easy access to the underground, and helpful staff.
Stayed 6 nights in Mar 2020
Response from Reservation Dept. on Mar 11, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

maria minette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place is very clean and tidy.although breakfast needs more variety but everything is good value for money.
Stayed 1 night in Mar 2020
Response from Reservation Dept. on Mar 11, 2020
Thanks for staying with us. We appreciate your feedback, this decision was made by Oyo team to change from full English buffet to continental breakfast, we’re sorry for your inconvenience, Regards,

8/10 Good

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Oyo Elysees Paddington
Good value. Friendly staff. Nice continental breakfast. Room was clean. The hotel itself is a little oudated . Could do with a lick of paint. Overall a pleasant and convenient stay. The 7mn might feel a little longer with your suitcase.
Stayed 4 nights in Feb 2020
Response from Dilip on Feb 28, 2020
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience, we will surely work according to your comments to ensure better services in the future. Regards, Reservation Dept.

8/10 Good

Verified traveler

Business traveler
This is a very basic hotel, but has everything you need for a comfortable safe night's sleep. For the money that I paid I consider this to have been good value.
Stayed 1 night in Jan 2020
Response from Reservation Dept on Jan 31, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
Quiet hotel
A quiet hotel location. The room was small but clean, although tired in decor. Breakfast was limited in choice.
Stayed 2 nights in Jan 2020
Response from Reservation Dept on Jan 23, 2020
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience, we will surely work according to your comments to ensure better services in the future. Regards,

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Joey on Dec 30, 2019
Thanks for the positive rating, David! Hope to host you soon :) Regards, Joey

4/10 Poor

Jade

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reservation Dept on Dec 16, 2019
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff is very friendly and accommodating but unfortunately the rooms aren't as picture. Place was a little rundown but I think they were also in the middle of doing renovations. Shower worked well and beds were comfortable.
Stayed 2 nights in Dec 2019
Response from Reservation Dept on Dec 5, 2019
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Miri

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Reservation Dept on Nov 28, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette smells at evenings ; stairs were Awkward with luggage.
Stayed 3 nights in Nov 2019
Response from Reservation Dept. on Nov 23, 2019
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good nice location Good reception Nice room and bed
Stayed 1 night in Nov 2019
Response from Dilip on Nov 13, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Amy

Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you pay for. The bed was...well, sleeping on the floor probably would have been more comfortable. I have never slept on such a hard bed before. Nor stayed in a room the size of my closet at home. The bathroom sink is so small, it is near impossible to properly brush your teeth over it without making a huge mess. However, I will give the hotel a plus on having the heated towel rack. That is probably the fanciest part of this hotel. The walls are paper thin, I could hear my neighbours going wee and when they were in the shower as well. The other plus side of this hotel is the location. It is a super close to Hyde Park and the Lancaster Gate Underground. There are also a couple of decent pubs nearby.
Stayed 4 nights in Nov 2019
Response from Reservation Dept on Nov 7, 2019
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Mark

Stayed 1 night in Nov 2019

8/10 Good

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night with friends a bit of mix up with booking reference but soon sorted by reception. Clean rooms and comfortable bed. Room quite small but price of stay very reasonable for london which also included breakfast. Would definitely recommend
Stayed 1 night in Nov 2019
Response from Ammy on Nov 7, 2019
Great to hear this, Rachel! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

6/10 Okay

charles

Disliked: Room comfort
The location is great. But this was the smallest hotel room I had ever been in. El Chapo's prison cell is likely roomier. But I wasn't expecting the Ritz. The price was right and I was only in town for one night so it worked for me. There's a pub just over the road. Go there at 10PM and have a few drinks and you'll fall fast asleep and not care about the tiny room.
Stayed 1 night in Nov 2019
Response from Reservation Dept. on Nov 4, 2019
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 5 nights in Oct 2019
Response from Joey on Oct 31, 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on it. Regards, Joey

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Ammy on Oct 28, 2019
We are sorry to disappoint you. We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ammy.

6/10 Okay

Ezekiel

Business traveler
Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Ammy on Oct 19, 2019
Hi, Ezekiel! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
This is the worst hotel i have ever stayed in. I had a 4 night booking and on the 3rd day our toilet stopped working. When i raised this with the hotel their response was that they would look into it the next day and that we would have to use the toilet in the foyer for the remainder of that day and night. There was no offer of a different room, or any form of compensation for the inconvenience of having to go downstairs during the middle of the night each time we needed to use the bathroom. Outside of this the room is extremely small and very noisy from the pub across the road.
Stayed 4 nights in Sep 2019
Response from Barbara on Oct 10, 2019
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

Alan

Liked: Room comfort
Stayed 1 night in Oct 2019
Response from Ammy on Oct 8, 2019
We are sorry to disappoint you, Alan! We can understand that your stay with us has not been a pleasant one; however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019
Response from Reservation Dept on Oct 5, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joseph

Business traveler
Disliked: Property conditions & facilities, room comfort
Bad hotel made to look good in the photos.
Breakfast was seriously bad - hot food was cold on all 4 mornings I had it - coffee bad - juice bad - breakfast room in a basement with no windows. Was woken up throughout the night by strange gurgling noises in the wall behind my head - like I was sleeping next a boiler. There were trolleys and carts and bags lying all over the hotel and every single wall in the room and in the hotel generally was chipped, scuffed and/or marked - desperately needs a coat of paint. Bed was comfy but room was TINY with barely enough space to walk around the double bed. Not worth the money paid.
Stayed 4 nights in Sep 2019
Response from Reservatin Det on Oct 5, 2019
Thanks for staying with us. We appreciate your feedback, we’re sorry for your inconvenience - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019
Response from Ammy on Oct 1, 2019
Thank you for rating us highly. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Ammy.