Ratings based on 1,247 Verified Reviews

3.4 out of 5
77% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles Ca

close to bus lines with in walking to things

Posted Jun 26, 2017
Pros: customer service
Cons: Food at breakfast
Location: good location
Good experience staff was great and very helpful they book tours for us at hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but hard to find

Posted Jun 6, 2017
Pros: Great breakfast, awesome front desk personnel
Cons: not sure
Location: close to subway and bus station
Front desk went beyond what was expected with requests. Small front and hidden number made the hotel hard to find.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Nice hotel, the room was clean & the bed very comfortable. The breakfast was fabulous & well worth the money. I'd definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Convenient

Posted Apr 18, 2017
Pros: It's convenience to many amenities, tube and bus access and not too far from Heathrow express.
Cons: An in room information sheet containing distance and directions to amenities, rates for telephone use, extra hangers and tissues.
Location: Hyde Park for walking and relaxation. Praed Street, Oxford Street, Edgeware Road for shopping, restaurants and pubs.
Location very close to Hyde Park and Paddington restaurant/pub areas, tube and bus routes. Very small single room clean, recently upgraded bathroom. Check in easy and front desk staff polite and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Small property in excellent location

Posted Apr 13, 2017
Pros: A small property at a fair price. Have stayed there several times.
Cons: Attention to detail such as cleaning the white-painted room door on the hallway side. Ours (Room 27?)appeared to be the ONLY door neglected.
Location: The location is perfect. It is situated on a quiet one-way street a stone's throw from Kensington Gardens. We really appreciate the park.
A good choice in terms of value. London hotels can be very expensive. This hotel is relatively modest, but provides good value in an excellent location.
3 out of 5
by A verified traveler

Ok Hotel for the price

Posted Mar 19, 2017
Pros: Location and price
Cons: Bed size, WiFi, better curtains for windows
Location: close to Hyde park, Oxford st and the Subway station. not a lot to do in the neighbourhood but the bar on the other side of the street is nice.
The hotel's locations in good, very close to the subway, train station and Hyde park. the rooms are basic and rather small (but clean) with queen size beds (a little tight for 2 adults) the curtains on the windows are really thin so there is no way to make the room dark! with a lot of outside light coming in we had a very hard time sleeping. WiFi quality was really bad and the TV in the lobby had extremely poor reception. breakfast was typical English one with fine quality.
2 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
The building itself is quite old as well as the room/bathroom. However, the location is good (bus/ metro/ stores nearby).
2 out of 5
by A verified traveler

Noisy, not clean.

Posted Feb 6, 2017
The location is a bit far from the Paddington station, there are alot of hotels nearby to choose from. The room is not soundproof so its quite noisy in the morning. There are people renovating the hotel right outside my room's window, only finding out the next day. Left my window and curtains open for airflow but all dusts flow in instead. The housekeeper barge into our room without knocking in the morning but thank god, i was fully dressed. The towels and equipment for cleaning are all on the floor near the lift, i cant imagine how dirty the towels actually are..
2 out of 5
by A verified traveler

Posted Jan 24, 2017
Bugs were all over the place, had to change room in the middle of night. Not recommended
4 out of 5
by Nourah

A comfortable hotel

Posted Jan 8, 2017 on Hotels
Friendly and helpful staff , the hotel in a good location 5 minutes walk to Lancaster gate station , in the street many restaurants and bars , walkable to a beautiful garden ( Italian garden) in the Hyde park , a huge rest room with a comfortable seats for the late night flights love that from the hotel