Posted Oct 19, 2016
All the staff, except one Asian staff at the reception (on Oct 15th), was helpful and courteous. The room was very tidy with first class amenities; however, necessities like toothbrush was provided only upon request. I was pleased to receive complimentary tea / snacks in the afternoon, but I was not happy to find that the grapes given to us had a lot of stems with no fruits. I believe it would be better if the stems of those dropped out grapes could be cut away before giving to guests, because it gave me an impression that those were grapes left over from another room. The concierge team and staff at Amaranto Restaurant were all very helpful and efficient.