Ratings based on 1,669 Verified Reviews

3.7 out of 5
85% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Nice hostel with great amenities.

Posted Apr 17, 2017
The fact that the hostel had a cafe AND a bar inside were really convenient for evenings when I didn't want to head out. The location is spectacularly close to all those classic London attractions ... I actually walked to 90% of my activities while I was there, and with Russel Square tube stop so close, public transit is made much easier too.
Comment from Hotel Management
Apr 17, 2017 by Michelle, Hotel Management
Dear guest, we are happy that you had good use of our location and that you thought us having a cafe and bar inside the hostel was great. Thank you for staying with us - we hope to welcome you back again soon. Best wishes
3 out of 5
by A verified traveler from madrid

Accessible location

Posted Mar 21, 2017
I also stayed at the generator in Paris and that one was amazing. In London the bathrooms weren't as nice, and in Paris the bunks had lights and outlets which was very convenient (not in London). But the staff were friendly and helpful and the place was generally clean and comfortable.
Comment from Hotel Management
Mar 25, 2017 by Generator London, Hotel Management
Hello, Paris is newer than us so is a bit more modern, however based on guest feedback we are making improvements. Best wishes
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place, good vibe and alright location

Posted Mar 6, 2017
Wifi worked well and Netflix even worked. 4 bed rooms are small but other hostels have even smaller rooms so this is a better optio . Staff kindly put me in another room since I couldn't sleep with a snorer. In my original one. Small walk to russel square station and is near shops.
Comment from Hotel Management
Mar 12, 2017 by Generator London, Hotel Management
Hi, our staff are pleased they were able to help and make a more comfortable stay for you. Hope to see you again/
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Good location great staff and great roommates!

Posted Feb 26, 2017
I loved every bit of my stay and I miss this place already. Will be back to stay forsure!
Comment from Hotel Management
Feb 27, 2017 by Generator London, Hotel Management
Hey! We are thrilled you enjoyed your stay with us and look forward to seeing you again.
5 out of 5
by Jessica

Posted Jan 15, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
It was great. Except for the club downstairs. Should be kept just for bar like scene not club where guest sleep upstairs
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear guest, thank you for writing us a review - your opinion is very important to us. We have sent your feedback through to our management team. We hope to see you back again soon. Thank you for staying with us.
4 out of 5
by A verified traveler

Lovely stay with great location

Posted Dec 18, 2016 on Hotels
This was my first time staying in a Hostel and I really enjoyed it. It was also the first time travelling all by myself. Went to concerts two nights and spent the rest of the time hangin out in London. I love how safe the neighbourhood for the hostel was, especially since I got there late two nights and the fact that I was alone and female. It's also reaaally close to the underground station Russel Square. I really liked the hostel as well. It was clean and the staff were amazing. I had a really lovely stay and it's a short walk to a lot of cool areas and things to see like The British Museum and Covent Garden.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear guest We are really grateful for your feedback and all kind words! It is so good to hear that you enjoyed your time with us here in London. We wish you all the best and we will be thrilled if we could welcome you again in the near future. All the best Hostel Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Clean room, good facilities, close to Underground, or easily walkable into town.
Comment from Hotel Management
Dec 16, 2016 by Generator Team, Hotel Management
Dear Guest Thank you very much for your review. It's great to hear that you have enjoyed your stay with us. Best wishes
2 out of 5
by A verified traveler from australia

Wouldn't stay here again

Posted Dec 10, 2016 on Lastminute
I've stayed in many hostels in my lifetime, I've seen the good the bad and the ugly. However I would never willingly stay here again, the rooms were ok, the bathrooms were ok but I found in particular some of the staff members were incredibly rude. Customer service goes a long way and when you get put into the wrong room by a staff member and then receive extremely rude service and get out out I don't think that's a great way to treat a paying customer.
Comment from Hotel Management
Dec 16, 2016 by Generator Team, Hotel Management
Dear Guest We are really sorry that we didn't meet your expectations on this occasion, your comments has been already passed along to our reception manager. Best wishes
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Good service, good stay. Very clean. Good coffee and croissants at breakfast
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Hey! Thanks for your review, we are pleased that you liked the coffee and croissants. Best wishes.