Nice hotel. The staff was very friendly. I was waiting for my room to be ready and they offered me a nice hot tea while I waited. If you check in early be sure to Email to see if the room will be available early. It is a small hotel. Nice hotel walking distance to the west end shopping on Oxford and Regents Street. The rooms were a bit small but I liked how the neighborhood was quiet. Hotel was also affordable priced. Probably one of the friendliest hotel staff I have experienced in a while.