Rochester Hotel was quite disappointing. Arriving after 10PM, there was no one to help with luggage from outside, then we were placed in a 5th floor room, although the elevator only goes to the fourth floor (they did provide porter service for the additional floor). Crowning glory was that there was no hot water in the entire hotel!
On the plus side, when I refused to stay the following morning, they did arrange for us to move into the (affiliated) Wellington hotel next door, which proved quite satisfactory despite the similarly small room size.