Property entrance

Reviews of Grosvenor House Suites

5 out of 5
Grosvenor House Suites
Park Lane, (corner of Mount Street), London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 59 reviews" "
Rating 8 - Good. 13 out of 59 reviews" "
Rating 6 - Okay. 7 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Spacious suites, excellent staff, very good breakfast included
Stayed 7 nights in Mar 2024
Response from Natalie Wilkinson on Mar 25, 2024
Dear Michael, Thank you so much for your glowing review! It is fantastic to hear we exceeded your expectations, and that you felt at home at Grosvenor House Suites! Rest assured I shall pass on your wonderful feedback to the team for all making your stay so memorable. We very much hope we will have the opportunity to welcome you back in the near future Kind regards,Natalie WilkinsonExecutive Assistant to General Manager

8/10 Good

Adel, Zahra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet, helpful stuff .
Stayed 8 nights in Aug 2023
Response from Andrew Henning on Sep 12, 2023
Dear Adel,Thank you so much for taking the time to share your feedback following your recent stay.We are delighted you experienced our property and service.Rest assured, I shall share your feedback with the team, and we look forward to welcoming you back to Grosvenor House Suites in the near future.Kind regards,Andrew HenningGeneral Manager

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 7 nights in Nov 2022
Response from Andrew Henning on Dec 2, 2022
Dear David, Thank you so much for taking the time to share your feedback following your recent stay.We are so delighted you had such a wonderful time and loved location of our property. Rest assured; I shall share your feedback with the team.Thank you once again David, and we look forward to welcoming you back to Grosvenor House Suites in the near future.Kind regards,Andrew HenningGeneral Manager

10/10 Excellent

ABDULAZIZ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge were quite friendly specifically Paolo from Italy. Moreover, reception was helpful and provide me with late checkout.
Stayed 7 nights in Feb 2020

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

6/10 Okay

Omar

Traveled with group
Liked: Room comfort
Not bad
The hotel has a great location. But I did not like the breakfast system, my reservation was including the breakfast but I paid extra cash in check out. In general I’m a big fan of Jumeirah hotels, however I will not stay at the Grosvenor hotel again. I felt I paid a big amount of money for nothing. Sorry but this is my feelings.
Stayed 7 nights in Nov 2019

10/10 Excellent

Taibah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019

10/10 Excellent

Chularatana

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Nov 2019

6/10 Okay

Mazen

Disliked: Cleanliness
Stayed 10 nights in Mar 2019

10/10 Excellent

Thamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
Amazing staff and service, great location, all the staff were helpful specially Loubna at the reception and all of the Concierge staff. They will make you feel as part of a family
Stayed 8 nights in Mar 2019

8/10 Good

jaber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2018

10/10 Excellent

Verified traveler

Stayed 10 nights in Oct 2018

6/10 Okay

MOHAMMED

Really good
Really nice hotel I liked everything except that I booked park view and didn’t get it.
Stayed 8 nights in Aug 2018

8/10 Good

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful with some problems
All very good except for the fact that a man came in our room with a "NON DISTURB" sign in the door. My wife was in bed and had to scream... In my view, for the price they charge, the restaurant should have more well prepared professionals even if they are quite nice and polite. Having said that, I still would return as the facilities and location are wonderful. I am sure the management will do their utmost to correct the problems.
Stayed 14 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2018

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay at the Grosvenor Suites
Having spent most of the month of May travelling across three continents I wanted a hotel with a "home away from home" feel and my usual spots were fully booked. I chose the Grosvenor House suites and it ticked all the boxes particularly in respect of the excellent guest service, value for money, centrality of location and spaciousness. We were upgraded to a well stocked, light and airy 2 Bedroom apartment which was cleaned daily and refreshed every evening. Would have loved a room overlooking the park but I guess you cannot have everything!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!!!

6/10 Okay

Raghunandan

Liked: Staff & service, property conditions & facilities, room comfort
London
Room Service was extremely expensive one pasta was £30 pounds. It's more like 7 star prices but unheard of by them as well. Mini bar bill of 6 non alcoholic things was £81.

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe in London
Very secure and top notch service! Access to the hotel is only for staying guests and their visitors.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Amazing hotel and service

10/10 Excellent

Marcia , Seattle, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, superb staff, beautiful room!
Our beautiful accommodations and the exceptional service from hotel staff made this the memorable time in London we had hoped for on this special birthday trip with family. This was our second time staying at the Grosvenor House Suites and we will always return when in London. They make it feel like home!
The living room
The view over the treetops
Dining in!

10/10 Excellent

David, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family
Big rooms, view over the park (pay for the park view room), extraordinary staff, super convenient location, simple but critical amenities (washer dryer!) and service, service, service. If you're on business, brought the family and are there for a week plus, there is no better value in London. Truly a place where a high price delivers a higher return.

10/10 Excellent

Reema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for families
Staff were excellent And did an amazing job keeping us comfortable throughout our stay, they are extremely helpful and friendly from the doorman all the way to anyone we encountered

6/10 Okay

mubarak

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Convenient
It has great although the furniture is not soo clean

10/10 Excellent

far beyond..., T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAY Better Than Anticipated
I have the distinct impression this place was intended for middle-eastern dignitaries rather than eccentric U.S. toursists like me. No lie -- the place looks like something Tom Cruise would be breaking into in a Mission Impossible film. Wildly modern with high-tech security and all manner of convenience. I unexpectedly wound up with a massive 2-bedroom penthouse suite with a private terrace overlooking Hyde Park. Totally cool!

8/10 Good

Fatma, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few glitches but still a good stay!
I have stayed in their one bedroom apartment before and had a great experience so I decided to stay again. This hotel is pricey, therefore I opted to stay in a studio apartment as I was alone and on a business trip. The first thing that surprised me was the studio is significantly smaller from the one bedroom apartment I had stayed in before but still as a size it is much better than other 5 star hotels in London, maybe they should reduce the furniture in the room as it is significantly adding up space without benefit. I mean if I am staying in a Studio that is meant for two people only, why do they have a huge four chaired dinning table in the middle of the room? This time around there were some glitches, like the do not disturb sign went on and got stuck and it took them two days to fix it, I had to go twice to reception so that they can service my room with the DND sign on. Also, one blind started acting weird and was automatically opening by itself (it is electrical) suddenly in the middle of the night. My room was overlooking the indoor lobby/foyer of the hotel and only one level above so it felt very exposed as the blind went up and anyone can see inside the room from the big windows. Anyhow, with all this, I am generally pleased. The staff is nice and caring, the furniture is modern and rooms/bathrooms are very well kept. I would definitely stay here again!

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Bed sheets smell bad, room service not tasty

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel great location
Excellent Staff always polite and helpful. Located opposite Hyde Park within easy walking distance to a range of tourist sites. Five minute walk to Oxford Street for great shopping and approximately 15 minute through Hyde Park to Sloane Square.

8/10 Good

Daniela, Slovakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with walk distance everywhere.
Beautiful rooms but if you are non smoker , make sure you ask for non smoking room in advance, otherwise it stinks pretty bad. We didnt .. :(

6/10 Okay

Mubarak

6/10 Okay

mubarak

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel ,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The rooms was clean, the concierge was great

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

ahmed, Kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious rooms with excellent service
The rooms are so spacious with excellent service and cleanness. In addition to a brilliant location

2/10 Terrible

mubarak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

jaber, Kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
I had one and only problem with the chauffeur drive that I booked through the hotel. The company dealing is very bad

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ultra modern hotel, a rarity in London, quirks tho
The hotel is ultra modern which is the opposite of all my experiences in London hotels. Electronic controls for lights, shades etc. Your own fridge, freezer, stove, oven, sink, dishwasher and even combo washer dryer in the room are a great deal. The downside of the room, as with almost any London hotel, is lack of space. They pack a lot into a small space. Also, there are LEDs on all the electronics that remain illuminated at night. Switches by the beds, walls, phones many of them. I had to cover them up to get a decent sleep. There are even LEDs at various places on the ceiling (indicators of the status of the digital systems) that are very bright. I could see my shadow on my bed, not good. Lastly, the digital controls for such a fancy room take up space, in my case, half the closet was locked off to house them. And the controls cards have, you guessed it, lots of blinking lights that shine through the frosted glass into the room at night. The tech was great and took the initiative to tape these up for me. One last thing, the elevators. you need to take two to get to your room which is a hassle every time you enter or leave the building. All in all, this is a world of difference from most "5 star" London hotels. If it had the space, it would be a true 5 star. I haven't seen a better space than this in London..

10/10 Excellent

Almusallam, State Of Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marvelous Hotel In London
The place of this hotel in the Medel between Oxford str. And Harold's . You can wolk to peccadeely cearcus it takes 30 m. Only inside this hotel I can tell you it's gorges marvelous they belt this hotel only one year ago . I can recumend you to choose this hotel in London .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
The hotel is amazing and high quality in everything

10/10 Excellent

Cass, New York City

Liked: Cleanliness, staff & service, property conditions & facilities
Good for Business travelers and the 30 to 45 crowd
The Jumeirah experience is very evident in this wing of the Grosvenor hotel. It's ultra modern which worked well for us. The staff was very helpful, but it also depends on what you want because the service isn't universal across the board. Overall my money was well spent here and I will recommend this to anyone looking for a nice place close to Hyde Park. Only issue we had was all the gadgets, which had us without A/C for the first night and then kept all the service buttons on... Otherwise great place.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very nice and perfect location for Olympic events.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding with excellent customer service
arriving early for a weekend of Olympic action to find our room wasn't ready. Not a problem, we were upgraded from a studio to a high spec, high tec one bed apartment. Very spacious, clean with attention to detail. The nespresso machine a nice touch. All the latest mod cons including retractable blinds, sound system, two massive flat screen tv's and very comfortable beds. Lovely and quiet with a view over the inner courtyard. The service from the moment we arrived was excellent, a positive can do customer focus from everyone especially the guys behind the reception on the second floor. HIghly recommended for an excellent apartment on Park Lane in the centre of all the action. Made our Olympic weekend in London very special indeed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Property has been recently renovated. Excellent service. Excellent Location. Situated on Park Lane, 5 minutes walk from Oxford street, and 5 minutes by Taxi to Knightsbridge. Overlooking Hyde Park.I will repeat stay next time in London.

10/10 Excellent

elmiladi, U.S.

Liked: Cleanliness, staff & service, room comfort
Superb location, beautifully appointed rooms
This is a stylish new property with a contemporary feel. The staff was excellent, from housekeeping, to front desk, to concierge. It is a huge advantage to have a full kitchen, especially with an extended London stay. The bed was extremely comfortable,and although the lighting scheme and room controls take a bit of time to get used to, I especially liked the various "moods" one could achieve in each of the rooms through the lighting choices. When we had guests one evening, the staff cheerfully provided additional chairs for our dining table. Although we had a studio apartment, it was one of the larger ones, and quite spacious. We were glad we discovered this property as it was perfect for our one week stay in London.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Kind and Caring Staff! Great Location.
Ultra-glamorous rooms are completely state-of-the-art. I stayed 8 days and enjoyed every minute. The Atrium is very impressive. The staff is on call 24 hrs and can't do enough for you. Cheerful and helpful. The hallways and room were immaculate. Never heard a sound or disruption, extremely peaceful and quiet. I was a woman travelling alone and I always felt safe, the security is wonderful. I ate breakfast there every day, the food was fresh and healthy. Great memories and I hope to return.