Ratings based on 1,019 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chichester

Convenient hotel on roundabout

Posted Sep 14, 2016
Pros: Location and staff
Cons: As above: do something to sound-proof the rooms
Location: Very convenient for the South Bank and Covent Garden
This hotel would get my 100% rating if they did something to soundproof the rooms. Unless you are high up at the back, the night traffic noise is unbearable. This spoils an excellent hotel in every way.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Priscila, Thank you very much for your comment on Expedia.com. We are delighted that you found our Hotel convenient for it's location an please accept our apologies for the inconvenience of the noise coming from the traffic. We have passed your comments to the relevant department so they can solve this issue. Kind regards,
4 out of 5
by A verified traveler

Posted Aug 30, 2016
Gunstige ligging (5-10 min. van Waterloo station, 15 min. van Londen eye & Big Ben). Mooie kamers, goede schoonmaak van kamers. Weinig stopcontacten in kamer (geen in badkamer).
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you for your comment on Expedia.com. We are delighted that you found our Hotel convenient for it's location. Unfortunately due to health&safety reasons, here in the UK there are no sockets in the bathroom. Please accept our apologies for this. Kind regards,
3 out of 5
by A verified traveler

Not too far from Waterloo Station

Posted Aug 18, 2016
Pros: Size and style of room
Cons: Customer service
Location: Walking distance to Westminster Abbey
The hotel room was nice but the service was poor. Room service never answered the phone. Rooms weren't made up even by late in the day and I had the sign on the door to ask for my room to be cleaned.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your feedback on Expedia.com. We really appreciate your comments regarding the room and please accept our apologies regarding the telephone calls and for the room not being cleaned. We have passed the comments to the relevant departments to preven this from happening again. Kind regards,
5 out of 5
by A verified traveler from United States

Comfort and Convenience

Posted Aug 8, 2016
Pros: Location and cleanliness
Cons: I didn't find myself needing anything.
Location: Public transpiration walkable
The room was quiet and clean, I had a great view from the 11th floor and the staff was welcoming and very helpful with printing boarding passes and just making me feel welcome, saying hello any time I walked in or out of the main lobby. The location is easily accessible to underground transportation and walkable to the London Eye and Parliament. A very modern looking hotel and a modern room with hardwood floors and an iPod dock. I would definitely stay here again.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your amazin feedback on Expedia.com We are delighted that you enjoyed the hotel and found our staff very welcoming throughout your whole stay. Please remeber to mentioned that you have stayed with us in the past and we will try our best to accommodate you again on a higher floor, always under availability. Kind regards,
4 out of 5
by A verified traveler from Washington

Good views and location but

Posted Aug 5, 2016
The hotel is well located between Waterloo and Elephant and Castle Stations. Every room has a wall of floor to ceiling windows overlooking either the Shard or Westminster. However, when I arrived, I had to call maintenance to fix the air conditioning and sink stopper--and the sink stopper never worked correctly. Although the hotel is relatively new, it's been somewhat cheaply furnished, so that there are lots of nicked surfaces. A large relatively comfortable bed. Quiet. Greeted on check in with a lovely glass of fresh squeezed orange juice.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your feedback on Expedia.com. We are delighted that you enjoyed our rooms with their views and please accept our apologies if there was some issues with the room. We hope to see you again in H10! Kind regards,
5 out of 5
by A verified traveler

Surprisingly great hotel

Posted Jun 27, 2016
Loved the area. Its an easy walk to the pier where there are a TON of bars and things to do, plus the London Eye. View is great at the bar.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your amazing feedback on Expedia.com. We hope to see you back in H10 London Waterloo. Kind regards,
5 out of 5
by Michaela from Lugano

Bellissimo

Posted Jun 20, 2016 on Hotels
Bellissimo albergo e camera. Letto molto comodo. Camera spaziosa e bellissima vista sulla città. Da consigliare.
3 out of 5
by Simone C S

This traveler left a rating score only Posted Jun 19, 2016 on Hotels
4 out of 5
by A verified traveler from Chichester UK

Useful location but on noisy roundabout

Posted Jun 17, 2016
Pros: Location and staff
Cons: Sound-proofing
Location: Near South Bank, Covent Garden and Waterloo station
The staff are delightful at the H10 and it is really handy for the South Bank and Waterloo station. If they sound-proofed the windows this hotel would be 5 Excellent for me.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Priscilla, Thank you very much for your positive feedback on Expedia.com Please accept our apologies regarding the noise coming from the traffic. We have passed your comments to the maintenance department so they can solve this issue. Kind regards,
5 out of 5
by Hui Li from Singapore

Great stay in london

Posted Jun 6, 2016 on Hotels
Warm and friendly reception. Welcome drink on arrival. Fast and smooth check in and out. Nice and comfy room. Next to bus stop for easy access to central shopping. Able to leave luggage b4 check in at 6am.