Ratings based on 286 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location. Bad Cleanliness.

Posted Dec 14, 2016
Not recommended with this price! Pros: Very good location. 6 mins walk to Waterloo station Cons: The first staff I met was very friendly, however the second staff I met in the reception was not quite kind. When I got into the room, there were still COLA CAN and used BOXES in the room. The toothbrush was not provided in the second day I stayed. The bathroom was flooded after shower.
Comment from Hotel Management
Dec 29, 2016 by Jorge Cid., Hotel Management
Thank you Anonymous, Your comments are helpful to improve our services. Please apologise us if there were any issue during your stay. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice room, great price, good location

Posted Oct 26, 2016
Confortable bed, clean room, staff Ok, conveniently located near to train station and the underground (10 minute walk).
Comment from Hotel Management
Jan 3, 2017 by Aitor Gonzalez - Reception, Hotel Management
Dear Mario, Thank you for your positive review, we are pleased to see you enjoyed your stay. We are looking forward welcoming you on your next stay. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Great Location

Posted Oct 8, 2016
Pros: Great service and comfortable room. The buffet breakfast was delicious.
Cons: The only thing I would change is the shower head. The one in our room made such a mess.
Location: The London eye can be seen from just outside the hotel. London Waterloo is a 5-7min walk from H10.
Comment from Hotel Management
Oct 16, 2016 by Nicky McKay, Hotel Management
Dear Stacey, Thank you for your positive comment on Expedia.com. We have passed on your comments to the relevant department to try and fix the shower head. Kind regards, Nicky McKay Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view

Posted Oct 2, 2016
Pros: Great location for what we needed
Close enough to the big attractions, yet out of the tourist hub. Get a local's view of London.
Comment from Hotel Management
Oct 16, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your positive feedback on Expedia.com Kind regards, Nicky McKay Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Great City Hotel

Posted Sep 28, 2016
Fantastic base and brilliant hotel in the city. Bit loud at night but its right in the centre of the city and it was fabulous for travel the next day to my meeting.
Comment from Hotel Management
Sep 30, 2016 by Front of House Manager, Hotel Management
Thank you for comments, I am glad the hotel and the location where good for your travel to London. Looking forward to see you next time in our hotel, Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chichester

Convenient hotel on roundabout

Posted Sep 14, 2016
Pros: Location and staff
Cons: As above: do something to sound-proof the rooms
Location: Very convenient for the South Bank and Covent Garden
This hotel would get my 100% rating if they did something to soundproof the rooms. Unless you are high up at the back, the night traffic noise is unbearable. This spoils an excellent hotel in every way.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Priscila, Thank you very much for your comment on Expedia.com. We are delighted that you found our Hotel convenient for it's location an please accept our apologies for the inconvenience of the noise coming from the traffic. We have passed your comments to the relevant department so they can solve this issue. Kind regards,
3 out of 5
by A verified traveler

Not too far from Waterloo Station

Posted Aug 18, 2016
Pros: Size and style of room
Cons: Customer service
Location: Walking distance to Westminster Abbey
The hotel room was nice but the service was poor. Room service never answered the phone. Rooms weren't made up even by late in the day and I had the sign on the door to ask for my room to be cleaned.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your feedback on Expedia.com. We really appreciate your comments regarding the room and please accept our apologies regarding the telephone calls and for the room not being cleaned. We have passed the comments to the relevant departments to preven this from happening again. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from United States

Comfort and Convenience

Posted Aug 8, 2016
Pros: Location and cleanliness
Cons: I didn't find myself needing anything.
Location: Public transpiration walkable
The room was quiet and clean, I had a great view from the 11th floor and the staff was welcoming and very helpful with printing boarding passes and just making me feel welcome, saying hello any time I walked in or out of the main lobby. The location is easily accessible to underground transportation and walkable to the London Eye and Parliament. A very modern looking hotel and a modern room with hardwood floors and an iPod dock. I would definitely stay here again.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your amazin feedback on Expedia.com We are delighted that you enjoyed the hotel and found our staff very welcoming throughout your whole stay. Please remeber to mentioned that you have stayed with us in the past and we will try our best to accommodate you again on a higher floor, always under availability. Kind regards,
4 out of 5
by A verified traveler from Washington

Good views and location but

Posted Aug 5, 2016
The hotel is well located between Waterloo and Elephant and Castle Stations. Every room has a wall of floor to ceiling windows overlooking either the Shard or Westminster. However, when I arrived, I had to call maintenance to fix the air conditioning and sink stopper--and the sink stopper never worked correctly. Although the hotel is relatively new, it's been somewhat cheaply furnished, so that there are lots of nicked surfaces. A large relatively comfortable bed. Quiet. Greeted on check in with a lovely glass of fresh squeezed orange juice.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your feedback on Expedia.com. We are delighted that you enjoyed our rooms with their views and please accept our apologies if there was some issues with the room. We hope to see you again in H10! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Surprisingly great hotel

Posted Jun 27, 2016
Loved the area. Its an easy walk to the pier where there are a TON of bars and things to do, plus the London Eye. View is great at the bar.
Comment from Hotel Management
Sep 23, 2016 by Nicky McKay, Hotel Management
Dear Guest, Thank you very much for your amazing feedback on Expedia.com. We hope to see you back in H10 London Waterloo. Kind regards,