Exterior

Reviews of Hadleigh Hotel

3 out of 5
Hadleigh Hotel
24 Upper Berkeley Street, London, England

Reviews

6.8
Rating 10 - Excellent. 17 out of 170 reviews" "
Rating 8 - Good. 70 out of 170 reviews" "
Rating 6 - Okay. 53 out of 170 reviews" "
Rating 4 - Poor. 19 out of 170 reviews" "
Rating 2 - Terrible. 11 out of 170 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

A, UK

Liked: Cleanliness, staff & service, room comfort
Great location for a short stay
Nothing fancy but perfectly adequate if you want to be minutes from Oxford St. It is a bit old and tired in places, but we found it to be clean and perfectly fine for resting your head overnight. Tea and coffee, towels and toiletries provided. Steep steps so not suitable for everyone. No breakfast here but plenty of great options on the doorstep.
Stayed 1 night in Jan 2018

6/10 Okay

Clifford

Liked: Staff & service, room comfort
London Budget expectation met...
The usual London budget hotel. Small, dated decor and condition. Friendly staff. Seemed clean enough though. For some reason shower didn't get hot in the mornings but was OK in the evening...
Stayed 2 nights in Oct 2017

8/10 Good

Patrick

Liked: Cleanliness, room comfort
The bed was quite comfortable, although a bit on the small side. The room is small and things are more than a bit dated, but this isn't the kind of hotel you stay in to be in your room. It's a really great location near Marble Arch.
Stayed 1 night in Aug 2017

2/10 Terrible

mitzi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken toilet. No elevator. Mgr says: Deal with it
Good neighborhood. Horrible room. No elevator. Toilet and TV remote broken. Mgr says, "Deal with it". Refused to order a taxi for early-an departure.
Stayed 2 nights in Aug 2017

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
A great little basic hotel close to Oxford street and marble Arch tube.
Stayed 3 nights in Aug 2017

4/10 Poor

travel agent, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misrepresented by Expedia listing
No lift, staff argumentative, Stairs warped, thin and dangerous, carpeting in public areas torn and dirty, Room tiny, bathroom dirty, bed lumpy old and uncomfortable, towels laid out to be replaced were picked up off the floor and hung up for re use. On the positive side, they did have a safe. Stay away!
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but noisy, didn't feel safe.
Enjoyed location as it's close to Hyde Park, buses. Room's windows would not lock so felt unsafe. Also noisy as you can hear through thin, frail doors. Staff were friendly and helpful. Not as clean as it should be.
Stayed 3 nights in Jun 2017
Response from Reception on Jul 1, 2017
Thanks for your review and we will consider your points in the next visit . Regards Reception

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
The stay at the hotel was great! I was only in London for one night which was a shame but the service and sleep at the hotel was amazing. The hotel is literally a 10 mins walk from Oxford Street and a 15 min walk to the local embassy's (which was the purpose of my stay). The staff were really friendly and had a laugh with you from the moment you stepped through the door. The room was clean and tidy; the only critisum would be the shower in room 8 was making a funny noise. Overall great stay and would reccommend it to everyone!!

6/10 Okay

Ed

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Jen, Texas

Liked: Staff & service
Great location....
Really helpful gentleman for the first couple days of my stay, then the next guy never tried to say hello or ask how we were. The staircase is very rickety and kind of scary even with tennis shoes on. The really nice gentleman helped me get my suitcase down the steps when I left. I would stay but would try to get a room closer to the ground floor.

4/10 Poor

Mrs L J, Derbyshire

Liked: Cleanliness, staff & service, room comfort
Party in the Park
This was a good,if slightly old fashioned, hotel. Staff were friendly and attentive.

6/10 Okay

machelle, St Petersburg, FL

Liked: Cleanliness, staff & service
Great price
You can't beat the price. It is an old hotel owned by a famous author at one time. It was very clean and the staff were very polite and helpful. There isn't any lifts to the rooms but the staff will carry the bag to your room for you. It seems there isn't any air conditioning but there is a fan on the wall that made it comfortable. The bed is firm. I didn't realize the extra blanket and pillow was in the dresser draw. It would have been nice to have know about the pillow my first night. My room was small but the price was extremely reasonable for the area. There is a great breakfast restaurant at 20a Seymour called Daisys garden but the sign says secret garden. Great coffee and fresh eggs. Good downstairs for a view of flowers on the ceiling. It is one block away from hotel. I felt safe to walk alone.

8/10 Good

Nicholas, Guildford

Liked: Cleanliness
Good cheap accommodation
This is a fine budget hotel. The room was fairly Spartan, but the bed was clean and comfortable. Cheap, and a couple of minutes walk from Oxford St and Hyde Park. Basic, but good value.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Great location.
The location was excellent, the staff were friendly and helpful. The facility was disappointing and could definitely benefit from an industrial clean, skirting, windows etc very old and shabby a good coat of paint, new carpets would make a big difference.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good Value and Location.
Not far from Marble Arch Tube. Comfy bed and quiet location. Good value. Friendly and helpful reception. Room a little dated but new shower.

6/10 Okay

Verified traveler

10/10 Excellent

Paul, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but beds a bit hard.
Everything excellent. Mini kitchen very useful for making some cheap micro dinners and fridge useful. Spotlessly clean. Very friendly and helpful staff. Only down point is matress far too firm for me and my apprentice. Both had backache after 2 nights.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Ideal short stay
Basic, clean good value for London.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice little hotel/guest house
Nice clean room and comfy beds. Nice welcome but we had to get to bed early as were up at 5am and there was a lot of chatting at the reception or just on the front door steps and as we had our room on that level we were disturbed trying to get to sleep. Shame as the road was very quiet and the neighbourhood! They stopped talking by 10pm when reception desk closed so would be fine for most people.

6/10 Okay

Sheila, Suffolk

Liked: Staff & service
Disliked: Property conditions & facilities
Handy overnight stop, close to the American Embass
Booked this budget hotel as we had an early appointment at the embassy. Handy 15 minute walk. No bar/restaurant facilities but a pub/restaurant across the road. Would have been ideal if there hadn't been a problem with the gas. No heating but electric heaters provided so the room was warm. Unfortunately no hot water which was inconvenient, the national grid workmen were trying to sort it out but as there was no hot water for a shower in the morning they were obviously unsuccessful, although the noise they were making kept me awake until the early hours. No offer of any recompense from the hotel. Staff on the reception desk were friendly.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

2/10 Terrible

Alex, Thessaloniki Greece

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel
Stayed at the last floor, there is no elevator and the stairway was extemely narrow the steps where declining at some corners, room was smaller than a car and i would have never stayed if i knew all these.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A decent and functional budget hotel
This is a decent and functional budget hotel in an excellent location close to Marble Arch. The room was quiet (my room was not facing the road, but I don't think the road is super busy anyway), clean (if a little dated in appearance), and had a good bathroom, TV, tea/coffee facilities and ironing board. There is a table and chair if you need to work. I had a double room which was adequate in size - I don't know what the single rooms are like. There is no restaurant but breakfast can be arranged nearby if you want. A vending machine for cold drinks would have been a good addition. Room price is high by normal standards, but fairly normal by London standards. Reception staff were pleasant and efficient.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Business Trip
Stayed one night, Hotel was good value (for central London). Room came with an ironing board which impressed me. Sign in staff were friendly.

6/10 Okay

Cassandra

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
This is a really sub standard hotel - the decor felt more like a prison ( the pictures were nailed down!) and the room was not clean. I would not recommend staying here to anyone. The area is nice but there are much better hotels for the money

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great Location
The location for seeing London is great. Plan on carring your luggage upstairs and ration your towls. It could use some updating and a new bed.

6/10 Okay

Walaa, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities
Average
+ Great location + Good price + Friendly staff - Slow Wifi - Sheets and towels are not changed daily

8/10 Good

Kasper, copenhagen

Liked: Cleanliness, staff & service
pleasent stay in London
Really Nice place. Not Big, but enough for one. The wifi was not great inside the rooms, but perfect in the hall. Perfect placement near the city. You could walk everywhere. Great, I would do it again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Average but convenient hotel
Average hotel that feels a little tired but convenient location with friendly staff and decent amenities.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Quaint hotel! Good value for the price.
Great stay! Neighborhood was fun and close to everything. Would stay again!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Fab
It was great - perfect for a business trip. Big bathroom, free wifi, comfy bed, ironing facilities. Even had a fridge and microwave! Very happy - would recommend.

6/10 Okay

Liz, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
This is a good value hotel in one of the most expensive parts of London. Well placed for Hyde Park, Oxford Street and the South Kensington Museums. We were on a course so needed somewhere clean and tidy to sleep and work in the evenings. Hotel is a little tired but spotlessly clean and the room had everything we needed - hair dryer, ironing board and iron, soft towels and tea making kit - and a table and chairs to work at. Staff were friendly and helpful. Only draw back are the stairs! There is a flight of stairs up to Reception and then three more to our room and we were not on the top floor. It was better than I expected from some of the reviews. Going back next week for next part of course. Free fast Wifi which was a godsend. Breakfast is not available but you can buy a voucher for a nearby hotel - but plenty of places nearby to pick up breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As promised.
Easy access to Winter Wonderland im Hyde Park. A modest hotel in a posh area (Tyburnia).

2/10 Terrible

Cheryl, Florida

Disliked: Staff & service, property conditions & facilities
no internet
nternet was 0 bars in hotel room and 1 bar sporadically in hallway. Upon asking hotel staff 3 separate occasions with 12 hours between each time, internet status was still the same. The third time, another hotel guest also approached hotel staff with same problem of no internet and the man behind the desk was incredibly rude and condescending to both hotel guests. The hotel did not resolve the internet issue. We would not recommend this hotel due to unprofessional staff and lack of internet. Cheryl C.

6/10 Okay

alison, liverpool

Liked: Cleanliness, staff & service, room comfort
lovely little hotel
I had to visit the embassy and just wanted a clean basic hotel for one night. the hadliegh was great, good clean rooms and the staff went out of there way to accommodate us definitely recommend staying here

8/10 Good

P, Bedfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three friends enjoy a good location
Myself and two friends shared a triple room for one night. The location is good and not too far from Marble Arch station (get out on Oxford Street North side). The room was a decent size for us the share. There were plenty of tea/coffee/milk etc sachets. The room was on the ground floor and next to the path, but as its a side road the traffic wasn't too bad. But don't expect quiet (its London) There was plenty of storage space. The bathroom was a decent size and clean. We took the breakfast option. Again don't expect much for this but it is convenient, albeit you had to go to another hotel. We went for this option rather than walk around and find somewhere, although I did notice a place opposite we could have used. The area felt safe for us to walk around and close to Hyde Park and Oxford Street - so what could be better. Yes, I'd use this hotel again. The staff were friendly and we could leave our cases there after we checked out. There are taxis passing through this road regularly so it was easy to get one. Wifi was patchy in our room. Difficult to find a triple room with 3 single beds at a good price in a good place, but this ticked the boxes.

10/10 Excellent

Dr.Khaled Sheta, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for ...
Very good for person who needs to be so close to city center ... Its almost about 3 minutes walk to Oxford street .... Reception poeple is very nice and so helpfull specially (Mohammed) ... I booked sungel room which is small but really comfort and clean .. Thanks for room service (Eizzabeth) .. I booked twice in this hotel and advice to book it as it is si cheap comparing to other hotels in same great location

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Nancy , Carmel Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economic, friendly, comfy, & roomy near Oxford St.
Two of us shared a "3-bed" room (twin +full) that was roomy and comfortable, had a large clean bathroom and small kitchenette. It's a 4-story converted house>hotel located in Marylebone area on Upper Berkeley where there are many similar hotels, some with very tiny rooms. Staff was very helpful and welcoming. Location is 2 blocks from Marble Arch tube on Oxford St.

6/10 Okay

rocituk, Bristol

adequate for the purpose
central, cheap, clean, ok

10/10 Excellent

Mrsrowley, Sutton Coldfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Stayed here when having to make a trip to the US embassy. Great location right at the end of Oxford Street. Very welcoming staff. Room a bit dated, but no more than you would expect for the price. Clean and tidy, beds a bit hard, but perfectly servicable. Strongly recommend for the price

6/10 Okay

sheila, canada

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, fantastic staff
Walking distance to Marble Arch, Oxford street shops. Mohammed at reception was extremely helpful and kind, gave great directions, bus, tube routes. No elevator so taking suitcases up to 4th floor was a bit difficult. Also top floor would be very hot in summer, no airconditioning. Mattress good memory foam. Bathrm clean, only soap provided no shampoo,etc. Room just ok, fairly quiet. Supply of basic types of coffee and tea. Small table, 2 chairs. No breakfast but for 4 pounds got vouchers for a basic hot breakfast at nearby hotel which was ok.

6/10 Okay

Tim, Stratford

Liked: Cleanliness, staff & service
Disliked: Room comfort
Tourist Hotel
Good value, well located hotel. Very friendly staff. Bed was a bit soft and we were surprised that they had no breakfast facility, but then it always pays to read the description carefully. All in all, it did the trick.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
great location
the hotel is clean and has a great location-10 minutes walk from Marble Arch. other things: it doesn't have a lift, so it was kind of difficult getting the suitcases upstairs.. to get breakfast you have to buy a voucher the day before and go to another hotel which is one minute walk. the reception is closing at 11 o'clock and if you go out or come back you have to lock up after yourself. the towels are being changed every 3 days. the safe was broken and they couldn't fixed it but offered to lock our passports if we wanted. all in all- an ok hotel, great location, good enough if what you're looking for is a clean bad at a good location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Oxford Street and Regent Street
This hotel was cosy, the staff were friendly and is ideally located...very close to Oxford Street and Regent Street. I would stay here again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT WORTH Staying here. look else where
Not happy at all. Poor staff, no air conditioning as listed. No shampoo or toiletries.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT WORTH IT!
Listed as air conditioned, what a joke. There was a fan! No shampoo or toiletries what so ever. I had booked a tour and was waiting for their call until 10AM. I went to the front desk to inquire and was told the tour company had called at 7:30AM that same morning but was not given any form of notice. The front desk clerk was very unprofessional. Making to familiar comments, such as."boy I'm so tired" then made clerical mistakes. I would have expected more for the money spent. DO NOT STAY HERE!