Just an overnight layover between Athens and LAX. Staff were pleasant and helpful. Room was fine. Breakfast was good (even though we only had 10 minutes before the bus arrived). Problem is many guests have to wake early to catch flights, so it can get noisy after 5 AM. The walls are thin and the next room played Hindi music from 5-6 AM and received at least six calls which acted as an alarm for adjacent rooms. I'm always shocked at Heathrow that you arrive on an international flight and you have to pay to take the shuttle to the hotel. If you don't have GBP5, you're out of luck!
Comment from Hotel Management
Jul 21, 2016 by Heathrow, Hotel Management
Thank you for taking the time to send us your feedback regarding your stay with us at the Heathrow Windsor Marriott Hotel.
I apologise for the noise issue you encountered early in the morning and with the music, we do have quiet time between 11:30pm and 7am, and apologies that you were disturbed by the phone calls to the room dealing with the music, but rest assured the noise issue along with the rest of your feedback has been provided to the relevant team members to be reviewed accordingly. Please accept my sincere apology for the inconvenience this caused you during your stay.
Upholding our commitment to provide a memorable experience, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Slough.
Sarah Murray, Reception Manager, Heathrow Windsor Marriott Hotel