Ratings based on 2,984 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener,Ontario

Convenient

Posted Mar 18, 2017
The reason I recommend it is purely for what it is. A one night sleep over before or after a flight. The Hotel itself is tired. But it does the job.
Comment from Hotel Management
Mar 20, 2017 by karen, Hotel Management
I was pleased and grateful to see the scores given and thank you so very much! Kindest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from bury st edmunds

Couldn't be closer to the terminal.

Posted Mar 14, 2017
Couldn't be closer to the terminal. Easy and friendly check-in and comfortable room. Dinner was good an very relaxed made all the better by the servers. What more do you want from an airport hotel.
Comment from Hotel Management
Mar 14, 2017 by karen, Hotel Management
I was pleased and grateful for the scores you gave and thank you so very much...
4 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

South terminal hotels.

Posted Mar 14, 2017
I booked the Hilton as the price with meet and greet parking was very good, the hotel is almost in the south terminal so easy access with luggage etc, bars and food with plenty of choice.
Comment from Hotel Management
Mar 14, 2017 by karen, Hotel Management
I was so very pleased and grateful to see the scores you gave and thank you so much... kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from esp

Easy airport access

Posted Mar 14, 2017
Booked Day room as landed at 10am but given a room next to housekeeping cupboard and very noisy if you pay an extra £69 they should give you a quiet room as it's obvious you will need sleep.
Comment from Hotel Management
Mar 14, 2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for the great scores given despite the issues encountered for which I truly apologise for. We will investigate and make any changes available to us. Thank you for letting us know? Kindest regards...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Nice room, clean and quiet. Note there was no hair dryer in room but housekeeping provided upon request.
Comment from Hotel Management
Mar 14, 2017 by karen, Hotel Management
I was absolutely delighted to see the scores given and read your comments... Thank you so very much.
3 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, Kent

Perfect for early morning flight from Gatwick sout

Posted Mar 4, 2017
Arrived at 8pm after work, easy to find, as well sign posted. Greeted by friendly receptionist. Checked in easily. Room fine. Ate in amys bar. Expensive, as expected, but good quality food. Other half slept well, I had issues with pillows being so hard, so not much sleep for me. Check out easy, just drop key cards in box, as we paid as we went. Walk to south terminal departures was easy.
Comment from Hotel Management
Mar 14, 2017 by karen, Hotel Management
I was grateful to see the scores given and thank you so very much.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Los Angeles

Convenient to Terminal

Posted Feb 27, 2017
Pros: See above.
Cons: Can't think of anything right now.
Location: Only stayed overnight so can't answer
There's a long tunnel to walk through to the South terminal, which makes for great convenience. Load up you luggage on a cart, and trundle along. The breakfasts are out of this world, and are included in the room reservation. Everything, English and Continental style, you could possibly want. The room was clean and had American voltage plugs clearly marked. The staff was very polite and helpful.
Comment from Hotel Management
Mar 14, 2017 by karen, Hotel Management
I was absolutely delighted to see the scores given and read your comments... Thank you so very much.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quincy, MA

Convenient to Gatwick

Posted Feb 26, 2017
Pros: I loved how easy it was to get to the airport from this hotel.
Cons: Staff at the bar and restaurant by reception. They were not very friendly or helpful.
Location: We were only there for an overnight layover.
I found the reception staff very helpful and efficient. The room was clean. I did not find the staff in the restaurant, bar area by reception to be very friendly or helpful. The breakfast staff were awesome and they were on top of everything considering that they opened for breakfast at 5:30 am, they were prepared and ready to go. I was super impressed!!! We had an early morning flight and we appreciated being able to have a nice breakfast before going to the airport.
Comment from Hotel Management
Feb 27, 2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for the good scores given of which I am vert grateful. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Comforta le after a long flight

Posted Feb 24, 2017
Good to be able to order food at 1.0 am after long flight
Comment from Hotel Management
Feb 27, 2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for the good scores given of which I am vert grateful. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

delux double room

Posted Feb 16, 2017
Pros: at last i got what i wanted a quite room
Cons: nothing that i can think of at the moment
Location: cant say
well the staff was helpful in every way.may be when i have more time {but that all i want to say at the present time}
Comment from Hotel Management
Feb 17, 2017 by karen, Hotel Management
Thank you for your post. Kind regards...