Exterior
Check availability

Reviews of Hilton London Hyde Park

4 out of 5
Hilton London Hyde Park
129 Bayswater Road, Hyde Park, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 268 out of 690 reviews" "
Rating 8 - Good. 249 out of 690 reviews" "
Rating 6 - Okay. 102 out of 690 reviews" "
Rating 4 - Poor. 44 out of 690 reviews" "
Rating 2 - Terrible. 27 out of 690 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kurtis

Traveled with family
Disliked: Staff & service, property conditions & facilities
We had booked a family room. Upon our arrival, we noticed a strong sewer odour in the bathroom. The staff offered us two rooms instead. Our family room was a long and a double sofa bed. The rooms they provided us were two doubles. Had a terrible sleep! The staff was helpful in providing luggage storage for us, but I was disappointed that we weren’t provided better beds. I feel we were down graded.
Stayed 1 night in Apr 2024
Response from Team Hyde Park on Apr 8, 2024
Dear. Kurtis,Thank you for taking the time to leave feedback about your recent stay here with us at Hyde Park.I am sorry to see that we did not exceed your expectations on this occasion, we always strive to create memorable experiences for our guests.I will be sure to share your feedback regarding the comfort of the beds with our Housekeeping manager.I do hope that we will have the opportunity to welcome you back to Hyde Park in the near future. We would very much like chance to improve on this experience for you.Kind Regards,Sehrish Duty Manager Hilton London Hyde Park

6/10 Okay

Anjana, East Elmhurst

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We had a family room and it had no window. We were in the basement and a fake window was installed to make it look like we had one but it was stuffy and very weird not being able to see outside at all. We only stayed 2 nights. Had it been a longer stay I would have requested a new room.
Stayed 2 nights in Mar 2024
Response from Team Hyde Park on Apr 4, 2024
Dear Anjana, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were not comfortable with the location of your family. However, If you had reported this to the Front Desk team they would have happily assisted you to find you an alternativeWe apologize for any inconvenience you experienced during your recent stay with us.Should your travels bring you back to our area in the future, we would welcome the opportunity to provide you with a more satisfactory experience. Please feel free to reach out to us directly so that we can assist you with any room preferences or requests you may have.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ali - the concierge was so incredibly helpful and everyone was very polite and friendly
Stayed 4 nights in Mar 2024
Response from Team Hyde Park on Mar 27, 2024
Dear Christine, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience during your stay, especially with the exceptional service provided by our Front Desk team. It's always our goal to ensure our guests feel welcomed and well taken care of, and we're delighted that our team were able to make your stay memorable.We look forward to welcoming you back to our hotel in the future.Warm regards,

10/10 Excellent

Kathleen J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Helpful staff. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Rossella Lo Ricco on Mar 18, 2024
Dear Kathleen J,Thank you for your kind comment I am pleased to read that you enjoyed your stay with us. Guest’s positive feedback is the aim of our job! I am looking forward to welcoming you back here at the Hilton London Hyde Park to enjoy another great stay.Best Regards,Rossella Lo RiccoDuty Manager

6/10 Okay

Jennifer

Traveled with group
Liked: Cleanliness
My room was in the basement and I had to keep requesting toiletries. Great location by Hyde Park but I couldn’t see it.
Stayed 3 nights in Feb 2024
Response from James on Feb 29, 2024
Good Afternoon Jennifer,Thank you for taking the time to leave some feedback about your recent stay here with us at Hyde Park.I am sorry to see that we did not exceed your expectations on this occasion, we always strive to create memorable experiences for our guests.I will be sure to share your feedback regarding the toiletries with our Housekeeping manager.I do hope that we will have the opportunity to welcome you back to Hyde Park in the near future. We would very much like chance to improve on this experience for you.Kind Regards,James OakleyDuty ManagerHilton London Hyde Park

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They worked to get us an early check in since our flight arrived before check in time.
Stayed 4 nights in Feb 2024
Response from Markus Federico on Feb 27, 2024
Dear Mr. Flanders,Thank you for choosing Hilton London Hyde Park!We're so glad to hear this feedback! We are working our very hard to give our guests the best service we could offer. All the best!

8/10 Good

Chris, Salem

Response from Hyde Park on Feb 7, 2024
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 Okay

MARIA

Traveled with family
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hyde Park on Feb 7, 2024
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

2/10 Terrible

Abdulgader

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience
Stayed 5 nights in Dec 2023
Response from Rossella Lo Ricco on Feb 13, 2024
Dear Abdulgader,Thank you for taking the time to post a review of your recent stay. We appreciate your feedback as we use this to work on improving our service where needed. It was a true pleasure being of service to you and we do hope to welcome you back soon.Best Regards,Hilton London Hyde Park Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hyde Park on Feb 7, 2024
Once again we thank you for choosing the Hilton London Hyde Park and for taking the time to provide us with valued ratings. We hope to welcome you back on your next stay in the London area. If I can be of any further assistance to you, please do not hesitate to contact me.

4/10 Poor

Shaun

Stayed 1 night in Dec 2023
Response from Hyde Park on Feb 7, 2024
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 Okay

Thais

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Noisy beds, door would rattle constantly when doors in the hallway would open/close. Stayed in a room in the basement, fake windows with lights that would never switch off
Stayed 2 nights in Dec 2023
Response from Hyde Park on Feb 7, 2024
I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 Excellent

Alina

Stayed 4 nights in Dec 2023
Response from Team Hyde Park on Feb 7, 2024
Dear Guest,Thank you for your time on completing our survey. We are thrilled to learn that you had an amazing time with us.Kindest Regards,Team Hyde Park

10/10 Excellent

Fariba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Hyde Park on Feb 7, 2024
Thank you for rewarding us 10 out of 10 ratings. I am glad you liked your stay, hoping to see you soon!!

6/10 Okay

Kam

Stayed 1 night in Dec 2023
Response from Team HP on Dec 28, 2023
Dear. Kam,Thank you for taking a moment to score your experience, It was a pleasure to have you staying with us and we look forward to seeing you once again in the near future.RegardsTeam Hyde Park.

10/10 Excellent

Matthew, Davis

Stayed 7 nights in Dec 2023
Response from Hyde Park on Feb 7, 2024
Thank you for rewarding us 5 out of 5 ratings. I am glad you liked your stay, hoping to see you soon!!

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hyde Park on Feb 7, 2024
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location, good breakfast and friendly staff.
Stayed 4 nights in Dec 2023
Response from Team Hyde Park on Dec 18, 2023
Dear Guest,We are pleased to see you enjoyed your stay with us, Thank you for the kind review.We hope to welcome you once again in the near future.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hyde Park on Feb 7, 2024
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 Okay

John

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were fantastic and very helpful. The underground was a 3 second walk from the entrance of hotel which was great. Location was very quiet so was guaranteed a peaceful night, and opposite Hyde park. The hotel restaurant was lovely but menu very basic could do with more variety. Unfortunately the hotel bar was closed the evening we stayed so can’t say anything regarding that. The room we stayed in was very basic and very expensive for what it was. We didn’t attend breakfast in the restaurant but had breakfast in our room which was lovely but a little on the cold side. All in all the hotel location was perfect for what we needed, bed very uncomfortable. We unfortunately would not stay here again.
Stayed 1 night in Dec 2023
Response from Hyde Park on Feb 7, 2024
Firstly please accept my most sincere apologies in respect of what was clearly a disappointing experience. I am glad our team was helpful to you. I can only assure you that complaints of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.

10/10 Excellent

Talley

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Hyde Park on Feb 7, 2024
Thank you for rewarding us 5 out of 5 ratings. I am glad you liked your stay, hoping to see you soon!!

2/10 Terrible

Nick

Traveled with family
Liked: Amenities
The sate of the room was worse than staying in a premier inn and for a high class hotel this is shambolic
Stayed 1 night in Dec 2023
Response from Hyde Park on Feb 7, 2024
Dear guest, Firstly please accept my most sincere apologies in respect of what was clearly a disappointing experience. I can only assure you that complaints of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.

6/10 Okay

Harrison

Stayed 1 night in Dec 2023
Response from Hyde Park on Feb 7, 2024
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

2/10 Terrible

Nil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hyde Park on Feb 7, 2024
I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 Excellent

Jennifer, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
I loved returning to the Hilton Hyde Park and though my phone and debit card were stolen around the corner on my first full-day in London, the staff at the hotel were more helpful than they had any right to be. They were so generous with their time (and their personal phones!) and made a horrible situation bearable. I cannot wait to return.
Stayed 7 nights in Nov 2023
Response from ENLI on Nov 30, 2023
Dear Jennifer,Thank you for choosing Hilton London Hyde Park.I'm so sorry about your phone and debit card, but it's amazing that the Hilton Hyde Park staff went above and beyond to help you out.Kind Regards,Hyde Park Team

8/10 Good

nasser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Nov 2023
Response from ENLI on Nov 24, 2023
Dear Nasser,Thank you for your kind scores.

10/10 Excellent

Aidan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Reasonably priced for central london . Room was small - single bed
Stayed 1 night in Nov 2023
Response from ENLI on Nov 23, 2023
Dear Aidan,Thank you for your feedback.

2/10 Terrible

Shang Wei

Stayed 2 nights in Nov 2023
Response from ENLI on Nov 24, 2023
Dear Shank Wei,We're sorry to hear about your dissatisfaction. Your feedback is crucial to us. If there's anything specific you'd like us to address or improve, please let us know. We strive to provide the best experience possible and hope to make it right for you in the future.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, room comfort
Great stay!
Everything was great. The room was very nice except the carpet in the room was very worn & outdated. Definitely need to replace it. Otherwise great hotel & staff.
Stayed 5 nights in Nov 2023
Response from ENLI on Nov 15, 2023
Dear Warren,Thank you very much for staying at Hilton London Hyde Park and thank you for your kind review.Kind Regards,Hyde Park Team

4/10 Poor

jahan

Liked: Staff & service
Disliked: Cleanliness
The carpet was stained. The area under the bed had clearly not been vacuumed. We had two cockroaches in the toom. I told the front desk at checkout and messaged the hotel on the Expedia app but did not get any attempt at service recovery. Save your $450 and spend it elsewhere.
Stayed 1 night in Nov 2023
Response from ENLI on Nov 5, 2023
Dear Jahan,Please accept our sincere apology if your stay was not up to your expectation.Kind Regards,Hyde Park Team

10/10 Excellent

Khalid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, peaceful and quiet. Bathroom a bit small in size but housekeeping services very good. We will certainly stay again.
Stayed 3 nights in Oct 2023
Response from ENLI on Nov 5, 2023
Dear Khalid,Thank you for your kind scores and feedback.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the tube. Only comment I had on the hotel was the hotel bar. It would been nice if they had a few beers on tap. Also, wish the bed had a sheet between the comforter and you
Stayed 2 nights in Oct 2023
Response from ENLI on Oct 30, 2023
Dear Edmund,Thank you for choosing Hilton London Hyde Park for your stay in London.Thank you for your feedback, your comments are being reviewed.Kind Regards, Hyde Park Team

4/10 Poor

Abdulrahman

Liked: Cleanliness
Hotel was over priced and the rooms are small
Stayed 5 nights in Oct 2023
Response from ENLI on Oct 22, 2023
Dear Abdulraham,Thank you for staying with us here at the Hilton London Hyde Park and for your kind review. Your comment will be addressed to our Senior Management for follow up.

4/10 Poor

Lindsay

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Noisy basement rooms, hardly any sleep
Had a family room for 4 which was located in the basement with a fake window. There are 4 family rooms served by a locked door and a hallway. The noise from all the doors was really bad. It shook our door and sounded like someone was trying to get into our room several times a night. Housekeeping also knocked on our door at 9am on our last day, then again at 11am even though checkout was not until 12. Felt like we were being harassed to leave. No dressing gowns as in the description. Cleanliness of the room was fine but the stairs leading down to the bssement rooms didn't look like they'd been vacuumed for a while. There was the end of a silicone nozzle on the stairs when we arrived on the Friday that was still there when we left on the Sunday! The bar is very limited, not the place to have a nightcap, no draught beers. Great location but avoid the basement family rooms if you want any sleep while you're there.
Stayed 2 nights in Oct 2023
Response from ENLI on Oct 23, 2023
Dear Lindsay,I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the redline tube
Stayed 3 nights in Sep 2023
Response from ENLI on Oct 13, 2023
Dear Renne,Thank you for your kind scores.

10/10 Excellent

Karen

Stayed 5 nights in Oct 2023
Response from ENLI on Nov 5, 2023
Dear Karen,Thank you for your kind scores.

8/10 Good

Aja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property with fewer amenities than the average Hilton. For me these inconveniences we mitigated by the friendly and accommodating staff. Over a good experience.
Response from ENLI on Sep 30, 2023
Dear Aja,Thank you for staying with us at the Hilton London Hyde Park and also for taking the time to complete our on-line survey relating to your stay with us. The scores you have provided in the various areas are very important to us, as it helps us to monitor and further improve the level of our products and services offered to you.

6/10 Okay

Dawn

Traveled with partner
The rooms were cold. The view was terrible. The bar staff was short handed so we could not partake in happy hour.
Stayed 1 night in Sep 2023
Response from Sehrish on Sep 24, 2023
Dear Dawn,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're very sorry we did not meet your expectations on this occasion.Our Team is reviewing your comments to ensure they are used to improve our guest's experience,and the feedback will also be shared with all the relevant head of departments.We hope you will consider staying with us in the future.Regards Management Team Hyde Park

6/10 Okay

Rhonda

Business traveler
Liked: Amenities
Disliked: Cleanliness
Not great for the price. Room was damp and bathroom (while it looked good) was a mess. Toilet didn't flush. Bugs on the floor.....just no
Stayed 3 nights in Sep 2023
Response from ENLI on Sep 23, 2023
Dear Rhonda,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we’re very sorry about the inconvenience.Our Team is reviewing your comments to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for first time to London
Stayed 4 nights in Sep 2023
Response from ENLI on Sep 20, 2023
Dear Kathleen,I truly appreciate the kind scores provided regarding your stay. It is particularly warming to receive such a positive valuation of the services and facilities we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive review. Thank you once again for staying with us. I do hope that you will afford us the opportunity to welcome you back in the future.

10/10 Excellent

MOHAMMAD

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good experience, the building and rooms are a bit dated, they could use a renovation for the price. No TV or entertainment system. But the Nespresso was quite cool and delightful. Good bathrooms with backlit mirrors and amazing products, the shower gel smells exquisite. Breakfast options are okay but unfortunately I found a white/gray hair on my scrambled eggs. Probably from an elderly guest who was scooping before me, I wouldn't think it was on purpose.The staff were very welcoming and hospitable including Mr. Zento Innami, who was especially nice and polite. The hotel is right infront of one of Hyde Park's main entrances, so its conveniant, just be careful of cyclists. Plenty of great cafes and restaurants nearby at Bayswater station. If you want a "classic" hotel experience, with a clean bed and quick access to the park this hotel is for you. Not too noisy at night but you can hear your neighbors conversations in the bathroom. Overall I'd give this hotel a 3.5/5. It's expensive for what you get, but you're not really paying for the room, you're paying for location and convenience.
Stayed 1 night in Sep 2023
Response from ENLI on Sep 17, 2023
Dear Mr.Mohammad,Thank you for choosing the Hilton London Hyde Park for your stay and thank you for sharing your feedback . I am thrilled that you enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected and cared for. On behalf of the entire Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed several days in London. Ate at different places for lunch and dinner but chose breakfast at the same place every day. Aubaine with Katherine! What a delight. Cheers Katherine! From Mike and Bobbie.
Stayed 1 night in Sep 2023
Response from ENLI on Sep 13, 2023
Dear m.Michael,Thank you for choosing Hilton London Hyde Park for your stay in London and thank you for your kind scores.I am glad that you enjoyed our continental breakfast buffet.I do hope you will afford us the opportunity to welcome you back in the near future.Kind Regards,Hyde Park Team

10/10 Excellent

Pamela

Excellent
Stayed 5 nights in Sep 2023
Response from ENLI on Sep 13, 2023
Dear Pamela,Thank you for choosing Hilton London Hyde Park for your stay in London and thank you for your kind scores.I do hope you will afford us the opportunity to welcome you back in the near future.Kind Regards,Hyde Park Team

10/10 Excellent

Pamela

Stayed 4 nights in Sep 2023
Response from ENLI on Sep 13, 2023
Dear Pamela,Thank you for choosing Hilton London Hyde Park for your stay in London and thank you for your kind scores.I do hope you will afford us the opportunity to welcome you back in the near future.Kind Regards,Hyde Park Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Sep 2023
Response from ENLI on Sep 9, 2023
Thank you for staying with us at the Hilton London Hyde Park and also for taking the time to complete our on-line survey relating to your stay with us. The scores you have provided in the various areas are very important to us, as it helps us to monitor and further improve the level of our products and services offered to you

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. Very friendly and everyone we encountered went the extra step to accommodate us.
Stayed 1 night in Aug 2023
Response from ENLI on Sep 2, 2023
Hi Victoria,Thank you for staying with us and your kind review. I do hope that we will have the opportunity to welcome you back in the near future.Kind Regards,Hyde Park Team

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Staff was so friendly and helpful and our room was great.
Stayed 2 nights in Aug 2023
Response from Hilton London Hyde Park on Aug 25, 2023
Dear. Teresa,I am so pleased to see that you enjoyed your stay here with us, I will be sure to share your feedback with the rest of the team.I do hope that we will have the opportunity to welcome you back in the near future.Regards,Sehrish ZamanDuty Manager

10/10 Excellent

David, Sammamish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, one underground station is just next door, another is a few minutes walk away. Lots of dining options on Bayswater road. Had a family room which is pretty big and comfortable, the only thing is that such rooms are only available at basement level. Loved the shower as the pressure was excellent. We heard the breakfast was good hence tried it one morning… you’d be happier with Mac Donald’s which is a few minutes away. Overall we would still recommend this hotel.
Stayed 3 nights in Aug 2023
Response from ENLI on Sep 2, 2023
Hi Mr.David,I was delighted to learn that you enjoyed your stay with us and I am most grateful for you sharing your experience with the Expedia community! Thank you very much for your lovely review of our hotel! We are happy to hear that you were satisfied with your stay and found our location to be perfect for shopping or going out for restaurants within the walking distance. We are looking forward to your next stay with us.Kind Regards,Hyde Park Team

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2023
Response from ENLI on Sep 2, 2023
Hi Teresa,Thank you for staying with us and your kind review.I do hope that we will have the opportunity to welcome you back in the near future.Kind Regards,Hyde Park Team

8/10 Good

Lucila

Stayed 2 nights in Jul 2023
Response from ENLI on Sep 2, 2023
Hi Lucila,Thank you for staying with us and your kind pointsI do hope that we will have the opportunity to welcome you back in the near future.Kind Regards,Hyde Park Team