Ratings based on 1,073 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Ottawa, Canada

Close to everything

Posted Sep 28, 2016
Pros: The staffs
Location: The hotel is situated in a somewhat posh area in Kensington. I prefer the Holland Park station walk; very friendly small neighborhood feel.
The hotel is great in every aspect: - the location is close to Downtown London but far enough from it's craziness; - access to subways, buses, stores, restaurants, cafés are within couple minutes of walk; - the room is modern, very clean and comes with very cosy bed; - staffs are very knowledgeable, friendly and helpful; One of the hotels with the best quality vs price ratios that I've been to.
Comment from Hotel Management
Sep 29, 2016 by PA to the General Manager, Hotel Management
Many thanks for your review of the Hilton London Kensington following your recent stay. We appreciate you taking the time to provide such detailed feedback of your stay, and are delighted that you enjoyed your time at the Hotel and all that our wonderful location has to offer. We hope to have the pleasure of welcoming you back again soon! Kind regards, Holly, PA to the General Manager
4 out of 5
by A verified traveler

Hotel

Posted Sep 26, 2016
El hotel tiene cerca el metro y paradas de autobuses. El personal es amable y brindan información turística. El desayuno es caro y no vale la pena. El bar es bueno y tiene ambiente
Comment from Hotel Management
Sep 27, 2016 by PA to the General Manager, Hotel Management
Thank you for sharing your experience with us by way of your review. We hope to have the pleasure of welcoming you back in the not too distant future. Kind regards, Holly, PA to the General Manager
4 out of 5
by A verified traveler

Posted Sep 26, 2016
シャワーの水圧も充分、ドライヤーも簡易的なものではなくちゃんとしたものが設置されており不便さを感じることはありませんでした。客室も清潔で、近くに大きなショッピングモールがある為、食事や買い出しの心配もありません。
Comment from Hotel Management
Sep 26, 2016 by PA to the General Manager, Hotel Management
Thank you for sharing your experience with us by way of your review. We hope to have the pleasure of welcoming you back in the not too distant future. Kind regards, Holly, PA to the General Manager
4 out of 5
by A verified traveler from Illinois

Nice Hotel , Great Location, with Full Services

Posted Sep 22, 2016
This was a very nice and clean hotel with with full dining facilities, and ATM, and a bar situated in a nice neighborhood. There is a bus stop right out the front door which is about two minutes from the nearest tube station. It was easy, safe and quick access to the tube. The bus also took us 5 minutes down the road to local pubs, shops, and a grocery store. We felt safe at all times and the hotel staff took care of any need we had. Their morning buffet was fantastic! It cost 19.95 pounds each but easily satisfied us for breakfast and lunch. Some people had the buffet included in their hotel stay. I would check out how that works to see if that's a better deal. As first time visitors to London, we easily got the hang of the layout and were easily able to tour all of London from this home base. We have no complaints. We'd definitely stay there again.
Comment from Hotel Management
Sep 23, 2016 by PA to the General Manager, Hotel Management
Thank for sharing your kind feedback with us. The team and I are delighted to have made a lasting memory for you and we very much look forward to welcoming you back to Kensington soon! Kind regards, Holly, PA to the General Manager
5 out of 5
by A verified traveler from Little Rock, AR

So, so clean & up-to-date!

Posted Sep 21, 2016
I was worried by the incredibly low rate I got for this Hilton, that the rooms would be sub-standard. No so. Very, very clean and completely up-to-date. Water pressure was good; mattress firm; room decent size; it was even remarkably quiet since it faced a back courtyard. Only slight issue was the shape of the tub. It was quite treacherous getting in and out of it because of the sloped sides and bottom. If you are unsteady at all, I suggest you get an accessible room with no tub. But oh, so clean with all white sheets and duvet. Really fantastic stay. Had a room with 2 twin beds in a newer section of the hotel - room 5107. Hotel is located between 2 tube stops: Shepherd's Bush and Holland Park. Shepherd's Bush is connected to a mall and approximately 2.5 blocks away. Holland Park is a bit further but you pass a small grocery store, pharmacy and Starbucks on the way. Perfect place.
Comment from Hotel Management
Sep 22, 2016 by PA to the General Manager, Hotel Management
Thank for sharing your kind feedback with us. The team and I are delighted to have made a lasting memory for you and we hope to welcome you back to Kensington soon! Kind regards, Holly, PA to the General Manager
3 out of 5
by A verified traveler

Ein wenig in die Jahre gekommen

Posted Sep 19, 2016
Gute Lage. Es ist zwar nach wie vor ein Hilton, doch augenscheinlich hier und da renovierungsbedürftig
5 out of 5
by A verified traveler

Very strategically located.

Posted Sep 18, 2016
Pros: It's ambience and the meals and snacks in the executive room
Cons: The elevators
Very warm staff and always eager to help.Friendly and well trained..I enjoyed my stay
Comment from Hotel Management
Sep 19, 2016 by PA to the General Manager, Hotel Management
Your kind comments on the friendliness and helpfulness of our staff are much appreciated, and I have shared your review with the team, who are delighted to have made such a good impression. We hope to welcome you back soon! Kind regards, Holly, PA to the General Manager
2 out of 5
by A verified traveler

Posted Sep 18, 2016
Pros: Close to multiple bus/train stations which makes for easy travels.
Cons: Put working refrigerators in the rooms, make room service staff more friendly.
Room is very small. The "stock" refrigerator in the rooms don't work..You have to request to have a working unit placed into your room..Even then they just sit it in the middle of the room, they don't actually remove & replace the non-working unit..Room service people aren't friendly at all.
Comment from Hotel Management
Sep 19, 2016 by PA to the General Manager, Hotel Management
Thank you for sharing your invaluable feedback with us. We are sorry that not all aspects of your stay were satisfactory. Your comments have been shared with management and we hope to have the opportunity to redeem ourselves in the future. Kind regards, Holly, PA to the General Manager
4 out of 5
by A verified traveler

Good location for hop on off bus tour. Safe.

Posted Sep 17, 2016
Close to shopping mall and restaurants. Great breakfast buffet at hotel.
Comment from Hotel Management
Sep 19, 2016 by PA to the General Manager, Hotel Management
Thank you for sharing your experience with us by way of your review. We hope to have the pleasure of welcoming you back in the not too distant future. Kind regards, Holly, PA to the General Manager
3 out of 5
by A verified traveler from Bremen

Gute Lage mit direkter Bushaltestelle

Posted Sep 17, 2016
Pros: Freundlichen Personal und gute Lage
Cons: Sehr kleine und für ein Hilton Hotel schlecht eingerichtete Zimmer
Location: Lage: Kensington Direkt neben dem Hotel befindet sich ein riesiges Einkauscenter. Restaurants und Pubs sind auch ausreichend vorhanden
Für einen Kurzurlaub in London zur Erkundung der Stadt bietet sich dieses Hotel an. Wir konnten so jederzeit mit Bus alles leicht und für Londoner Verhältnisse schnell und günstig erreichen.
Comment from Hotel Management
Sep 26, 2016 by PA to the General Manager, Hotel Management
Thank you for sharing your experience with us by way of your review. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Holly, PA to the General Manager