Shabby and mean behind the smart public areas
Posted Jan 30, 2017
Pokey, cramped twin room - cold,, even with temp up full and on ''Boost;, still chilly. No spare bedding for warmth,,, no bottled water.. tired bathrooms, just one set of toiletries for 2 people. Receptionist saw i had been waiting longest to check in, but called forward a couple from a different queue first - little things like this really irritate. Get your act together Hilton Metropole...you might be in a favoured location and handy for the tube, but that doesn't cut overpriced shabby rooms and a feeling of neglect.