Hi Mark,Thank you for your review. I'm sorry to hear you were disturbed by noise from our lifts and that you found them a little slow. We're currently working on upgrading them all, one at a time, which will eventually see them running much more efficiently in the future. I apologise for the inconvenience caused this time but hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Kwok Keung,Thank you for taking the time to leave a review. I'm really sorry that you had a disappointing experience when trying to store your luggage. Your comments will be addressed with the team. I hope this didn't spoil your stay with us and that we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Ralf Wolfgang,Thank you for taking the time to leave a review. I'm really pleased you enjoyed your stay with us and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

Hi Alex,Thank you for taking the time to leave a review. I'm really glad you had a nice stay with us and hope we'll see you again very soon.Kind regards,Bill FisherGeneral Manager

Hi Winifred Ivan,Thank you so much for rating us a 5 out of 5. We're absolutely thrilled that your experience was a positive one and we hope you'll come back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Simon,Thank you for taking the time to leave a review. I'm glad you had a clean, stress-free stay with us and that our central London location was convenient for travelling to all the attractions. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Stephanie,Thank you so much for your review. I'm delighted that you enjoyed your stay with us because of our spacious, family rooms. We are hoping to update these rooms in the near future and will keep your comments in mind.I'm grateful for your feedback and hope for an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Nelson,Thank you for your review. I'm really pleased that you found our amazing, central location so convenient for your time in London and made exploring the sights really easy.I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Stephanie,Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay with us, and that you particularly enjoyed our Lego activities. I will make sure Maintenance check the bathroom for urgent works and I was pleased to hear that this didn't spoil your stay with us. I do apologise for this shortfall in our usual standards though.Once again, thank you for your feedback. I look forward to an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Han,Thank you for your review. I was delighted to hear our amazing location was really convenient for your stay but that your room let us down. We are hoping to update our West Wing rooms in the future so will keep your comments in mind for planning this.I'm grateful for your feedback and hope we'll have the chance to welcome you back next time you're in London.Kind regards,Bill FisherGeneral Manager

Hi Mario,Thank you so much for your fabulous rating. It's great to hear you had a positive experience and we hope to see you again soon.Kind regards,Bill FisherGeneral Manager

Hi John,Thank you for taking the time to leave a review and for your lovely words about our hotel and helpful team. I'll make sure our chefs hear that their amazing breakfast buffet received a special mention and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Freddy,Thank you for taking the time to leave a review. I'm sorry that you were disappointed with your room and found it too hot. I'll ask Maintenance to take a look at the heating controls and I'm sorry for any inconvenience it caused. I'm grateful for your valuable feedback and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Zane,Thank you so much for your review. I'm so pleased that our central London location was perfect for you time in the city and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Claire,Thank you for your review. I was really disappointed to read your comments and hear that you were disturbed by other guests. We will always remind guests to be respectful of their neighbours so please do let us know at the time so we can ask them to keep the noise down. I'm sorry there weren't any suitable alternative rooms to move you to on this occasion. I hope we'll have the chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi C,Thank you so much for your review. It's great to hear you had a fantastic stay with us and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi William,Thank you for your review. I'm so pleased you had a great stay with us, although I'll make a note of your comments about the bathroom as these will help us plan when we update the West Wing, which we hope will be very soon.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager

Hi Sarah,Thank you for taking the time to leave a review. I'm glad that our wonderful location, just a 10 minute walk from Paddington station, was perfect for your stay in London.I'm sorry about the shower though and will pass this onto Maintenance to get fixed. I hope this didn't cause too much inconvenience.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Sue,Thank you for your review. I'm really sorry you were disturbed by the activation of our fire alarm during your stay. Our emergency evacuation procedures, including evacuation points, are displayed in every guest bedroom and fire marshals will be located there to ensure you are kept fully informed when it situation is investigated and it is deemed safe to return to the building. Please be assured that we have regular fire safety training and audits to ensure our procedures will keep everyone safe.I'm delighted that you were offered breakfast as a gesture of goodwill, in recognition of the inconvenience you'd experienced. I hope we'll have a chance to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Joseph Alan,I'm so sorry to read your review and I've asked our Housekeeping team to check this room urgently. I can only apologise that it hadn't been picked by before your stay. They will also address the lack of shower gel with them all and I can only apologise for the inconvenience this caused.Thank you for sharing such valuable feedback with us. I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager

Hi Tyson,Thank you for your review. I'm really glad you found our hotel clean and conveniently located and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

Hi Raul,Thank you for taking the time to leave a review. I'm delighted to hear you had such a great stay with us because of our fantastic location, which also gives us some spectacular views across the city. Our chefs and Housekeeping team will be really pleased with your comments about cleanliness and breakfast too.Once again, thank you for your feedback. I hope we'll see you again in the near future.Kind regards,Bill FisherGeneral Manager

Hi Seulbi,Thank you for taking the time to leave a review. I'm really glad you enjoyed your stay with us and hope we'll see you again in the near future.Kind regards,Bill FisherGeneral Manager

Hi Woodrow,Thank you for your lovely review. I'm glad you loved our central London location and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager

Hi Lucy,Thank you for your review. I'm really pleased you enjoyed your time at our hotel and I hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager

Hi thomas,Thank you so much for your review. I'm absolutely delighted that you enjoyed your stay with us so much and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Jon,Thank you for taking the time to leave a review. I'm absolutely thrilled with your kind words about our friendly, helpful team, and it will be a pleasure to share your feedback with them all.I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Christopher,Thank you for taking the time to leave a review. I'm so pleased you had a good stay with us, although I'm sorry that you experienced low water pressure in the shower and I'll get that looked at by our Maintenance team.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Patricia,Thank you for taking the time to leave a review. I'm delighted you enjoyed your stay with us and our Chefs will be very pleased to hear their delicious breakfast buffet was a highlight.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

Hi Jessica,Thank you for the great 5/5 rating!I am delighted you enjoyed your time with us, and I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Veronica,Thank you for the 5/5 rating!We love seeing how much our guests enjoy their stays, and I'm glad you had an amazing time with us.Thank you again for the feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Maryanne,Thank you for taking the time to leave a review.We love hearing about how much our guests enjoy their stays, and I'm glad you had an excellent time with us.Thank you again for the feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

Hi Andrew,Thank you for your review.I'm delighted to hear that you and your family had a fantastic time at our hotel. We appreciate your compliments on our convenient central London location, with easy access to transportation options like the Heathrow Express. However, I apologise for any discomfort you experienced with the air conditioning in your room. Please know that we take your feedback seriously, and I will address this issue to ensure a more comfortable stay for our guests in the future.Thank you again for the feedback. I hope we'll have the chance to welcome you back in the future.Kind regards,Josef MikulkaHotel Manager

Hi Rehan,Thank you for taking the time to leave a review. I'm really pleased that you enjoyed a comfortable stay in one of our spacious rooms and the team were all so friendly. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Adeline,Thank you so much for your review. I'm delighted that you enjoyed your stay so much and it's great to hear you'd recommend our hotel.I'm grateful for your feedback and hope to see you at the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

Hi Larry,Thank you for taking the time to leave a review. I'm delighted that you found our central London location, and all the transport options close by, so convenient.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Stuart,Thank you for taking the time to rate your stay with us. We're absolutely delighted that you enjoyed your time at our hotel so much and hope to have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

Hi Rupesh, Thank you for sharing your feedback and giving us a positive rating. I'm delighted to hear that you had a good experience during your stay. Our team is committed to providing excellent service, and it's rewarding to know we met your expectations. I hope to welcome you back for another enjoyable experience in the future.Kind regards, Josef MikulkaHotel Manager

Hi Janeen, Thank you for giving us a 4-star rating. Our team is committed to providing excellent service, and it's rewarding to know that you had a positive experience. I hope to welcome you back for another enjoyable stay in the future.Kind regards, Josef MikulkaHotel Manager

Hi there,Thank you for rating your stay with us. I'm really sorry that your experience didn't meet your expectations but please be assured we use all feedback as a way of monitoring our standards and making improvements where necessary. I hope we'll have the opportunity to make it right in the future.Kind regards,Josef MikulkaHotel Manager

Hi Rowyda,Thank you for taking the time to leave a review. I'm really pleased that you liked our clean, comfortable rooms and found our central London location so convenient.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

Hi Noshaba,Thank you so much for your review. I'm delighted you had a good stay with us and hope to see you at the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

Hi Andrew,Thank you for taking the time to leave a review. I'm delighted to hear you liked our amazing location and delicious menus. It will be a pleasure to share your kind words with the whole team. We're hoping to update our West Wing in the near future and will keep your comments in mind about this.Once again, thank you for your feedback. I hope we'll see you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

Hi Adam,Thank you for your review. Whilst I'm pleased that you liked our hotel, I'm sorry that our facilities didn't quite meet your requirements this time. I hope you'll change your mind and we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

Hi Rayhana,Thank you so much for your lovely review. I'm absolutely thrilled to hear you had an excellent stay with us and I hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Raj,Thank you for taking the time to rate your stay with us. We use all feedback to help us monitor our standards and make improvements where necessary.I hope we'll have an opportunity to welcome you back in the future.Kind regards,Josef MikulkaHotel Manager

Hi Lais,Thank you so much for your 10 out of 10 rating. It's great to see you had such a good stay with us and I hope we'll see you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

Hi Mario,Thank you so much for your review. I'm absolutely delighted that you enjoyed your time with us and it will be a pleasure to share your kind words with our friendly team. Once again, thank you for your feedback. I hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

Hi Vivien, Thank you for your 4/5 rating. We value your feedback and are pleased to see that you had a positive experience. I hope to welcome you back for an even more enjoyable experience in the future.Kind regards, Josef MikulkaHotel Manager