Posted Mar 12, 2017
I've stayed here on 2 different occasions because I was working an event at the Olympia which is within walking distance. Hotel is convenient to multiple transportation options. Close to several restaurants. This time there was a musty smell in the hallways but not in our room. Beds were ok, I can sleep anywhere if really tired. Didn't have much control over the temperature in the room. I could only slightly adjust it. The base board on the tub was not properly attached. Television had a delay when changing channel. Aside from these issues, the room was clean, enough room for 2 people. I did not utilize housekeeping during my stay. We did need extra towels and they came right away. There were not frill where the room was concerned but then again, we were only in there long enough to sleep. Hotel bar/restaurant were fine, food was fine and they allow me to take buckets of ice to my room since there are no ice machines. I can't compare it to any other hotels in London because I haven't stayed at any others. If you opt out of housekeeping, they give you a $5 credit at the bar/ restaurant the next day.
Comment from Hotel Management
Mar 15, 2017 by Jacob Calleya , Hotel Management
Thank you for sharing your recent experience its wonderful to see you were impressed with our location and efficient service levels. On the other hand, I am sorry to hear about the maintenance concerns with your guest room, I will review the raised feedback for the benefit of future guests. Thank you for choosing the Olympia, we hope to welcome you back again soon.