Convenient for Heathrow Express
Posted Sep 20, 2016
We chose this hotel due to its proximity to Paddington train station and the Heathrow Express. The hotel can be accessed directly from Paddington. The room as okay for the rate, but the quality of the decor could be improved as it's starting to show its age. E.g. Marks on the walls, elevators out of service, water pressure was variable.
Even though there is advertised free wifi, we were told that was not included in our room rate.
Comment from Hotel Management
Sep 29, 2016 by Alex, Hotel Management
Thank you for your comments on our Hotel.
We are very sorry to hear that the hotel was not up to your expectations and you did not fully enjoy your stay.
We are constantly investing money in improving our facilities and we have completed a refurbishment this year of some of the main public areas as well as all meeting rooms to deliver high standard product to our Guests. We are working on more improvements across all bedrooms by changing the bed and future planning on improving our restaurant. Thank you for your patience while we undergo that journey.
We would welcome the opportunity to accommodate you again at Paddington when you next time require accommodation in town and thereby have the chance to restore your good faith.