Good location but poor communication from reception staff. And the worse is there was no free wifi which I have paid for £200! Unbelievable! I had pre-paid for the hotel which I booked through Expedia but there was another £50 up front charge for incidentals.
Comment from Hotel Management
Feb 20, 2017 by Alex, Hotel Management
Thank you for taking the time to write your valuable feedback following your stay.
We are very sorry to hear that you were not fully satisfied with your visit and we would like to extend our sincere apologies on behalf of the whole team.
Please be informed that free, unrestricted in-room standard WiFi is only available for HHonors members. Free WiFi is also available in all common areas of the Hotel, which you can receive a password for from reception or concierge.
Please know that a refundable pre-authorisation fee of £50.00 per night is taken upon check in to cover any incidentals and is released upon check out. Depending on the bank this can be available back in the account in up to 10 days.
We would welcome the opportunity to accommodate you again at Paddington when you next time require accommodation in town and thereby have the chance to restore your good faith.