Ratings based on 1,345 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Tower room is great!

Posted Aug 26, 2015
Pros: Staff is very helpful, location is good. Room is spacious.
Cons: Tower room is hard to access, need to take two elevators and walk along the hall way.
Location: Hyde park, Paddington Station.
Room is spacious. Location is very good, close to underground and train station. Walkable to Hyde park too.
5 out of 5
Recommended
for Families
by A verified traveler from Dortmund, NRW

Jederzeit wieder!

Posted Aug 26, 2015
Cons: Schade, das man die Fenster in unserem Zimmer nicht wenigstens auf Kippe stellen konnte. Wir mögen nicht so sehr die Klimaanlage.
Wir waren sehr zufrieden. Das Hotel liegt direkt an der Paddington Station. Von hier aus kann man die Stadt perfekt erkunden. Unser Dreibettzimmer war sehr schön, sauber, geräumig und total ruhig. Sehr gerne kann ich diese Unterkunft weiterempfehlen. Alles zu unserer Zufriedenheit. In der nähe nette Pubs und gute Lokale. Wir hatten einen tollen fünftägigen Aufenthalt.
2 out of 5
by A verified traveler from p, new york, new york

More like a 3 star when compared to US standards

Posted Aug 23, 2015
Also, loud music emanating from bottom floor till 4am, couldn't sleep. Area around hotel is quite sketchy at night.....
Comment from EPC
Aug 27, 2015 by Alex, EPC
Dear Sal, Thank you for your comments on our Hotel. We are very disappointed to hear of your experience on this occasion. Please accept our sincere apologies for the noise disturbance during your stay. The bar does have soundproofing and the DJ equipment is fitted with a decibel restrictor which complies with the maximum noise level regulations. It is regrettable that on this occasion the music had permeated through to the accommodation above. Again thank you for staying with us and we would like to be able to welcome you to the Hotel in the future and restore your faith. Yours sincerely Alex Guest Relations
3 out of 5
by A verified traveler from Chicago

Convenient hotel to London City

Posted Aug 17, 2015
Pros: Location to Heathrow trains, restaurants, and the underground trains to London.
Cons: Hotel needs a major overhaul to update its infra-structure (air-conditioning, restaurants, etc.)
Location: Within walking distance to underground trains; or hop on a bus to Hyde Park, British Museum, and major shopping districts.
Convenient hotel to connect to Heathrow and other parts of London, with many restaurants and shopping centers nearby. Hotel however was old and overpriced. Air-conditioning barely got below 25 degree Centigrade; room was small, and dining room over-crowded at breakfast. Breakfast items were limited (no black pudding!) and expensive.
Comment from Hotel Management
Aug 21, 2015 by Alex, Hotel Management
Dear Terry, Thank you for your comments on our Hotel. We are very disappointed to hear of your experience on this occasion and that you were not completely satisfied with all amenities and services. Please accept our sincere apologies as this is not the usual level or standards that we aim to achieve. Once again thank you for your valuable feedback. Only through comments such as your own that we are truly able to gauge how our guests perceive our services and facilities. Yours sincerely Alex Guest Relations
3 out of 5
by A verified traveler

運悪くトレネのような新人にあたり…

Posted Aug 14, 2015
Pros: 室内調度。カーテンはよし。
Cons: トイレの水のたまりが遅い。エキストラベッドが小さすぎ。何より人員教育。特にレセプションにいた二人のプロ意識0の若い女性と、最後に荷物を渡してくれた男性。チップを渡す気にはなれませんでした。
ヒルトンですので当然一定の質はありますが運悪くひどいレセプションと遭遇しました。 早目に行って荷物を預けたときに鍵の受け渡し以外のチェックイン作業も済ませたときの対応は、プロできちんとしていました。ただあとで疲れ果ててホテルに戻ったらレセプションにいたのがたまたまtraineかとしか思えない若い女性二人で、声をかけても笑いながらおしゃべりに夢中、声をかけても不愉快な対応で二部屋分の鍵を渡してもらい、長い廊下を渡って部屋にたどり着きました。ところがキーカードがどちらも機能せず、レセプションまでまた長い旅をしました。コンピュータの不具合だったようですが、確認もしないで渡したうえで、またゲラゲラ笑いながらおしゃべりに夢中。戻った時にはまともなレセプショニストに代わっていて、鍵の不具合についてはきちんと謝罪されましたが、先ほどの二人の悪い印象が、そのまま残念ながらヒルトンの印象になりました。大きなホテルなので、人員にも多様性は出るでしょうし混んでいるときなので、疲れもあるでしょう。 ただこれまで何十軒(100軒?)もホテルに滞在した経験から、最悪の対応の一つだったことは明記しておきます。
4 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Aug 14, 2015
just next to the station,walk imto the hotel in a few minutesi
5 out of 5
Recommended
for Everyone
by A verified traveler from San Franscisco

location, services.

Posted Aug 13, 2015
Pros: staff
Cons: AC wasn't fuctioning right to the temp we set. it was always too cold.
Location: the location was awesome and convenient. it's walking distance to Hyde Park. restaurants and stores are in the areas.
i used to stay elsewhere in London as I am afraid Hilton is too close to Paddington with traffic and noise. I gave a try this time for the sake of location. when I arrived, i didn't get to check in due to system/server change. i saw queue await checking in. anyhow, they escorted us to our room but no card key avaialble till system is back. although the hotel management wasn't well-planned on server update, the staff were good in crisis management. i have to give "like" to this. the room was comfortable and clean but a bit pricy. overall, it was a delight at my stay.
Comment from Hotel Management
Aug 17, 2015 by Alex, Hotel Management
Dear Chris, Thank you for taking the time to write your comments in your review. It gives us such great pleasure to learn that overall everything about the Hotel ensured that you had a pleasant and comfortable stay even though the system was down when you were checking in. Our team members aim to ensure that guests are cared for, valued and respected at all time and we are very pleased to hear that our goal was achieved. Please accept our apologies with regards to the air conditioning in your room. Our engineering team is making sure to check regularly all rooms and this will then be fixed as a result. Sorry for the inconvenience caused. We look forward to welcoming you back to Paddington in the not too distant future. Yours sincerely Alex Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 10, 2015
Pros: Umm - nothing!
Cons: Wi-Fi printing service (for e-tickets etc).
Location: Great location - adjacent to Paddington Station and Underground - perfect for all your commuting needs!!
Excellent with spacious, well-appointed Tower View rooms that beat the competition HANDS DOWN! Amazing bed that I need in my own home! Well done Hilton Hotels!!!
Comment from Hotel Management
Aug 12, 2015 by Alex, Hotel Management
Dear Guest Thank you for sharing a fabulous 5-star review of our Hotel. It is gratifying to know that you had a great time in London and you fully enjoyed your stay at Hilton London Paddington. We take pride in delivering high levels of service standards and it is delightful to learn that we were able to exceed your expectations. We look forward to welcome you back to Paddington in the not too distant future. Yours sincerely Alex Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
Buon hotel, posizione nei pressi del centro. Ottimo per visitare Londra se si hanno pochi giorni a disposizione. Fermata della metro e stazione di Paddington vicinissime!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Paddington駅側でロケーション至便

Posted Aug 8, 2015
Heathlow expressの到着するPaddington駅すぐ側で、とても便利です。 部屋も広く、Hiltonクオリティーです。