Ratings based on 403 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel with really welcoming staff.Posted Sep 21, 2015
Great location for M4. Great staff! Ice machines!!! Great breakfast! Had a really lovely time.
for Everyoneby A verified traveler from Landgraaf
mooi hotel london centrumPosted Sep 3, 2015
Pros: voorzieningen , behulpzaam personeel
Location: locatie centrum london was uitstekend
aan te bevelen zeer prettig hotel. ;-) compleet ingericht
for Everyoneby A verified traveler from Durham
Nice hotel in a very nice part of London.Posted Sep 2, 2015
Stayed in the hotel with my wife and 2 daughters for the Bank Holiday weekend, had a very enjoyable break. Hotel staff very helpful, the rooms are immaculate and serviced daily with fresh bed linen daily. Ice machine just along the hallway was a nice touch on the warm weekend. Breakfast was a buffet with as much as you can eat and prepared perfectly. A 5 minute walk to the train station (South West Trains) and into Waterloo within half an hour. I recommend getting an oyster card for the train journey as it saves a fortune. The tube station is about half an hour walk. I would definitely use the hotel again.
for Everyoneby A verified traveler from New York
Comfortable but a little far from city center.Posted Aug 27, 2015
Pros: It is vibrant in showing us a comfortable time in London. Very clean and has a friendly staff.
Location: There is a train station in 15 min walk which takes you to London's famous attractions. Shopping is nearby and pub across the street.
My family had a wonderful time at the Brentford Lock. It is your typical Holiday Inn with its modern appeal ;it shows promise in giving a delightful atmosphere.
for Everyoneby A verified traveler from Cumbria
Nice hotel but not a good personal experiencePosted Aug 26, 2015
Pros: The comfort and cleanliness.
Cons: Customer service, in the restaurant, and an acknowledgement that the customer is always right, even if you think they are not.
Location: We stayed here as we were going to Heathrowe airport the following day. It was very convenient, but we did not venture outside.
This is a clean hotel, with comfortable rooms. The hotel staff are pleasant and it is a well run establishment. We had a problem with the restaurant, which was not resolved to our satisfaction, so I am not willing to give the hotel a higher score, but I am sure that other people would enjoy staying here. There is a significant parking charge that people should know about.
for Familiesby A verified traveler
Posted Aug 26, 2015
Es hat uns wirklich gut gefallen. Das Hotel und die Umgebung sind sehr schön.
for Familiesby Tony from rotorua,New zealand
like home sweet homePosted Aug 25, 2015 on Hotels
had a great time with the kids they loved it and thats what matters big thank you from us to all the staff in brentford.
for Everyoneby A verified traveler from Bournemouth
Life saver after travel nightmarePosted Aug 23, 2015
I booked this hotel last minute from Heathrow after a nightmare trip with United Airlines. We were traveling with our 4 and 2 year old sons and were delayed. We didn't want to make the two hour drive back home so arrived to check in at midnight. The staff at this hotel were amazing, the room was clean and comfortable and the breakfast was excellent. Couldn't recommend it more.
for Everyoneby A verified traveler from Research Scientist
My Experience in Holiday Inn Brentford LockPosted Aug 22, 2015
Pros: Very much
Cons: The quality of the beds
Location: Location is very nice and view of the canal
The hotel is in great location and has great lobby. My negative point is the comfort of the bed.
for Familiesby A verified traveler
Nice Room for two nights stayPosted Aug 20, 2015 on Hotels
It was ok comparing the price, it could be better if they provide toiletories in bathroom.