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Reviews of Holiday Inn Express London Chingford, an IHG Hotel

3 out of 5
Holiday Inn Express London Chingford, an IHG Hotel
5 Walthamstow Avenue, Chingford, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 329 out of 948 reviews" "
Rating 8 - Good. 437 out of 948 reviews" "
Rating 6 - Okay. 94 out of 948 reviews" "
Rating 4 - Poor. 47 out of 948 reviews" "
Rating 2 - Terrible. 41 out of 948 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Safe
Stayed 1 night in Apr 2024
Response from HOM on Apr 15, 2024
Hilary, thanks for the amazing rating. We hope to see you again and All the best, Philippa - Hotel Operations Manager.

10/10 Excellent

Rebecca

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly, very clean and a good breakfast
Stayed 1 night in Mar 2024
Response from HOM on Mar 20, 2024
Wow, 5-stars! Thanks so much, Rebecca. We hope to welcome you back and All the best, Philippa - Hotel Operations Manager.

10/10 Excellent

Rebecca

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and welcoming. Breakfast was very good. Bit noisy next to north circular but that is not the hotels fault. Very comfortable bed and spacious rooms
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Wow, 5-stars! Thanks so much, Rebecca. We're glad you got a warm welcome from the team! We're glad the inclusive breakfast was a highlight of your stay! We hope to see you again and All the best, Philippa - Hotel Operations Manager.

8/10 Good

SALEEM

Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on Apr 1, 2024
Thanks so much for your review, Saleem.All the best, Philippa

4/10 Poor

JACQUES

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room service is not really good, rooms should be cleaned much better.
Stayed 3 nights in Mar 2024
Response from HOM on Mar 8, 2024
JACQUES, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Phillipa - Hotel Operations Manager.

10/10 Excellent

Iwenya, poole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024
Response from HOM on Jan 30, 2024
Wow, 5-stars! Thanks so much, Iwenya. We hope to welcome you back and All the best, Lisa - Hotel Operations Manager.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff
Very friendly and helpful staff, room good but a number of things broken like window handle that didn't spoil our stay but could have a potential issue in the near future.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 12, 2024
Robert, thanks for the amazing rating. We hope to see you again soon!Best wishes, Lisa -

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 12, 2024
Thanks for your top marks, Dennis.We look forward to welcoming you back.Best wishes, Lisa -

10/10 Excellent

Shahid, Odessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and staff
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on Jan 12, 2024
Shahid, thanks for your perfect rating.Best wishes, Lisa -

8/10 Good

Thompson Nike

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is very specious and good
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 8, 2024
Thanks for your review, Thompson.Best wishes, Lisa -

6/10 Okay

Lucyna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Lisa - Hotel Operations Manager on Dec 27, 2023
Lucyna, thanks for the rating.If you'd like to provide any further details about your stay, please get in touch.All the best

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Happiest and friendliest team ive ecer exoerienced!
Stayed 1 night in Dec 2023
Response from HOM on Dec 14, 2023
Thanks for the 10/10 rating, Tracy. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Lisa - Hotel Operations Manager.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from HOM on Dec 13, 2023
Wow, 5-stars! Thanks so much, Michael. We hope to welcome you back and All the best, Lisa - Hotel Operations Manager.

2/10 Terrible

MAIWENN

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is vile, vastly over priced, unfriendly and well past its sell by date. The room was in poor repair and the double glazing disnt keep out the cold or the noise of the supermarket parking lot the hotel is located in.The best thing about the place was the view which was of the afore mentioned parking lot. To have to pay to park on top of the outrageous price was insult to injury If 0 stars were an option i would chose it.
Response from HOM on Feb 5, 2024
MAIWENN, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Lisa - Hotel Operations Manager.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Dec 6, 2023
Phil, thanks for the amazing rating. We hope to see you again and All the best, Lisa - Hotel Operations Manager.

8/10 Good

Darren

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for your kind words, Darren.Best wishes, Lisa

2/10 Terrible

Mobolaji

Disliked: Cleanliness, property conditions & facilities
The carpets are dirty and the rooms stink.
Stayed 1 night in Nov 2023
Response from HOM on Nov 20, 2023
Mobolaji, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Lisa - Hotel Operations Manager.

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on Nov 16, 2023
Thanks for the perfect rating, Adam. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Desmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and courteous
Stayed 3 nights in Nov 2023
Response from HOM on Nov 10, 2023
Wow, 5-stars! Thanks so much, Desmond. We're glad you felt the team were friendly. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from HOM on Nov 7, 2023
David, thanks for the amazing rating. We hope to see you again and All the best, - Hotel Operations Manager.

4/10 Poor

Juliette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the toilet seat was broken. The shower was dripping. There was no plug in the sink. in fact it was uncomfortable that I did not sleep there on the second night.
Stayed 2 nights in Nov 2023
Response from HOM on Nov 6, 2023
Juliette, thanks for your feedback. Please drop us a message so we can discuss this. All the best, - Hotel Operations Manager.

10/10 Excellent

Althea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as you would expect from a Holiday Inn. Bonus is the fantastic front desk/house team: efficient, solutions-focused, helpful and friendly.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 31, 2023
Thanks for your top marks, Althea.Hoping to see you again soon.

8/10 Good

Abigail

Traveled with partner
My stay was good
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 31, 2023
Thanks for your positive comments, Abigail.Hoping to see you again soon. All the best, -

10/10 Excellent

TERRANCE

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 13, 2023
Wow, 5/5! Thanks so much, Terrance.We look forward to seeing you again soon.

6/10 Okay

Phillip

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs some refurbishing
Asked for sofa bed to be made up ,did it ourselves some bits and a fair amount of hair when we pulled the bed out,stains all over the carpet,shower pressure and temperature really good,but in bathroom lots fixtures need repairing,maybe a good deep clean.Bar area ok ,breakfast was warm but fine.All in all very expensive stay ,won't be staying here again.Needs a refurbish.
Stayed 1 night in Oct 2023
Response from HOM on Oct 17, 2023
Phillip, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, - Hotel Operations Manager.

2/10 Terrible

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Did not like the fact that I had to check-in at 3 o’clock in the afternoon. I think that’s like pain for half a day that’s not right really is not right
Stayed 1 night in Oct 2023
Response from HOM on Oct 17, 2023
Thomas, thanks for your review of our hotel. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, - Hotel Operations Manager.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HOM on Oct 9, 2023
Thanks for the perfect rating, Harold. We hope to see you soon and All the best, - Hotel Operations Manager.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from HOM on Oct 9, 2023
Hi, thanks for the amazing rating. We hope to see you soon and All the best, - Hotel Operations Manager.

4/10 Poor

Roy, Lane Cove North

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing. Lights not working, broken doors and shower. Can't even get ice at the bar. Overall shabby. I didn't expect much for an express inn, but even then was disappointed.
Stayed 2 nights in Sep 2023
Response from HOM on Oct 4, 2023
Roy, thanks for your feedback. We appreciate you bringing your feedback to our attention. Please drop us a message so we can discuss this. All the best, Evelyn - Hotel Operations Manager.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we didn’t enjoy our stay at all. Took my husband here to stay for his 40th birthday. Reception staff looked like they didn’t want to be there. Room was very dirty when we folded up the sofa bed with dust and rubbish on the floor! Air con was leaking and there was even a towel on the floor when we got in there to soak the wet up, every time we got out of bed we got wet feet! We checked out a night early as it was just terrible, I just wanted to cry and felt awful for my poor husband!
Stayed 2 nights in Sep 2023
Response from HOM on Sep 26, 2023
Rebecca, thanks for taking the time to review our hotel! We want every guest’s stay to be perfect so we’re sorry to see this wasn’t the case for you. Let’s have a chat about it? Send us a message when it’s convenient for you. All the best, Evelyn - Hotel Operations Manager.

4/10 Poor

Virginia

Very noisy first thing in the morning outside my window. Hedge cutting going on using machinery which was so loud.
Stayed 1 night in Sep 2023
Response from HOM on Sep 27, 2023
Virginia, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Evelyn - Hotel Operations Manager.

8/10 Good

Clifford

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Cliffs review
Staff fantastic - very very limited menu
Stayed 2 nights in Sep 2023
Response from HOM on Sep 22, 2023
Clifford, thanks for your review of our hotel. The team will be happy to know their service was worth mentioning. We're offering a limited menu due to food and supplier shortages. We hate to let our customers down but hope the other aspects of your stay made up for this. All the best, Evelyn - Hotel Operations Manager.

8/10 Good

Shan, Pickering

Stayed 1 night in Sep 2023
Response from HOM on Oct 17, 2023
Shan, thanks for the amazing rating. We hope to see you soon and All the best, - Hotel Operations Manager.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HOM on Sep 20, 2023
Hazel, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Evelyn - Hotel Operations Manager.

4/10 Poor

farzana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from HOM on Sep 18, 2023
farzana, thanks for your feedback. Please drop us a message so we can discuss were we went wrong. All the best, Evelyn - Hotel Operations Manager.

8/10 Good

Teresa

Business traveler
It was ok for 1 night, bed was comfortable, fittings needed a maintenance team to sort
Stayed 1 night in Sep 2023
Response from HOM on Sep 18, 2023
Teresa, thanks for your feedback. We're glad your trip was worth shouting about. We hope to welcome you back and All the best, Evelyn - Hotel Operations Manager.

4/10 Poor

zaharoulla

Liked: Staff & service
Disliked: Property conditions & facilities
Very uncomfortable bed
Stayed 1 night in Sep 2023
Response from HOM on Sep 14, 2023
zaharoulla, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Evelyn - Hotel Operations Manager.

2/10 Terrible

Nighut

Stayed 2 nights in Sep 2023
Response from HOM on Oct 4, 2023
Nighut, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Evelyn - Hotel Operations Manager.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
The staff were amazing. However, the room we were allocated was in need of a significant refurbishment. The carpet had come away from the floor and had some sort of red stain on it. The air-conditioning did not work. This would have been helpful as we were in London on the hottest day this September. Our windows did not shut. And finally the bathroom could do with re-grouting due the mould. We did mention this to the staff on the reception desk and they were very apologetic.
Stayed 1 night in Sep 2023
Response from HOM on Sep 14, 2023
Hi, thanks for your feedback. The team will be happy to see they made a good impression. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Evelyn - Hotel Operations Manager.

2/10 Terrible

Dom

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of the worst hotels I've ever stayed at. The air conditioning is broken and the shower leaks. We arrived at the hotel and raised the issue with the temperature in the rooms as it was too hot. Tried to call reception and nobody answered. I was told by the front desk that someone would be up in 20 minutes to fix it. My wife waited in the room for 2 hours and nobody came. Instead of air con we were offered a dusty desk fan that was extremely loud and the fan blades barely spun, so it couldn't be used. We had to sleep with the window open, which meant that the room was filled with traffic noise. We managed about 3 hours sleep through the night. I spoke to the front desk on Sunday morning and was told that an engineer would come on Monday. The maintenance guy appeared briefly on Monday and tried the on/ off switch a couple of times. He told me it was broken and needed replacing. We never heard anything again. I asked to complain about the room conditions and leaky shower. I was told that the hotel doesn't take complaints and i was told to complain through expedia. No help was offered other than writing my room number on a post it note, as we were told most rooms were having air con issues. Terrible hotel and extremely unhelpful staff. I'm incredibly angry at the promised facilities and what we've instead received. It says something thar when you check out, they dont ask how your stay was.
Stayed 3 nights in Aug 2023
Response from HOM on Sep 14, 2023
Dom, thanks for reviewing your recent stay. We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons! If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us by dropping us a message so we can discuss this. All the best, Evelyn - Hotel Operations Manager.

6/10 Okay

Holly, Biggleswade

Traveled with partner
Liked: Staff & service
We paid £167 to stay on a Friday night in August. The staff were lovely & customer service was great, we could check in early & we got free late check. Unfortunately our room hadn’t been cleaned when we got there, but the receptionist has checked whilst we were there & was told it was so that wasn’t her fault. She was very apologetic & offered to get it cleaned straight away. We were heading out for the day so it didn’t matter but the situation was dealt with well. You have to pay for parking but it’s £7 for 24 hours which was less than we expected. You can only pay for 24 hours at a time rather than adding on a few hours if you need more time, which we found out when it was too late so ended up paying £14. There’s a Sainsburys next door if required & good bus links. Unfortunately the hotel is tired & well overdue a renovation. The main areas are ok, but the rooms need a makeover. The furniture & carpet is worn & one of the plug sockets looked like an appliance had caught fire at some point. It was cleaned as well as it could be, but when things get worn out dirt gets a bit ingrained. The was also a slightly unpleasant smell. It smelt like it was formally a smoking room & it was ingrained. The shower was good & the room was a decent size. We didn’t hear noise from other guests. Breakfast included, basic but decent. Only till 10am though, early for a weekend. Overall, it did the job but wouldn’t stay again unless it gets renovated.
Stayed 1 night in Aug 2023
Response from HOM on Sep 14, 2023
Holly, thanks for your feedback. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We highly appreciate your feedback and will share it with the team. All the best, Evelyn - Hotel Operations Manager.

4/10 Poor

Farheen, Hackney

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
For over £100 per night this hotel needs to really improve. At the price above we should not have to pay another £7 per night for parking; that is absolutely ridiculous. Reception was talking to another guest whilst checking me into my room and barely paying attention to what he was doing. The room was large but barely has any facilities, we normally stay at The Commongate but they had no rooms that night - they are cheaper, nicer and have everything needed in the rooms. Would definitely avoid in future.
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on Aug 16, 2023
Thanks for taking the time to leave a review, Farheen.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. Parking is managed by an external company so is not included in our room rate. See you soon.Best wishes, Evelyn

4/10 Poor

Paul

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No of the sockets worked in the room
Stayed 1 night in Aug 2023
Response from HOM on Aug 15, 2023
Paul, thanks for your review of our hotel. We appreciate your feedback. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Evelyn - Hotel Operations Manager.

8/10 Good

Mark

Stayed 1 night in Aug 2023
Response from HOM on Aug 15, 2023
Mark, thanks for your review of our hotel. We hope to welcome you back and All the best, Evelyn - Hotel Operations Manager.

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay but room was a little tired.
Nice hotel. Staff were pleasant and helpful. Room was facing main road so was a little noisy with traffic in the morning. Was alos in need of a little TLC, carpet was stained and faded and decor could have done with sprucing up a bit. Not much choice on the food menu but this isn't unusual for a HIEX.
Stayed 1 night in Aug 2023
Response from - Hotel Operations Manager on Aug 16, 2023
We appreciate your feedback, Steven.We're pleased to hear our team made your stay pleasant. We'll let them know how much of an impact they had on your stay. We hope to welcome you back again soon.All the best, Evelyn

8/10 Good

Getachew

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Hotel Operations Manager on Aug 3, 2023
Getachew, thanks for your rating.Best wishes, Evelyn

4/10 Poor

Steven

Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on Aug 2, 2023
Thanks for your feedback, Steven.We are sorry to see your experience wasn't 10/10. Please feel free to DM us with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance.All the best, Evelyn-

10/10 Excellent

Shahid, Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on Jul 26, 2023
Thanks for your top marks, Shahid.Best wishes, Evelyn

8/10 Good

Abhiraj

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
property & facility is good but location is quite far from the city
Stayed 3 nights in Jul 2023
Response from Hotel Operations Manager on Jul 24, 2023
Abhiraj, thanks for your kind words.See you soon.Best wishes, Evelyn

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on Jul 24, 2023
Wow, 10/10! Thanks so much, Stephen!See you soon.Best wishes, Evelyn