9 Nights in London
Posted Sep 20, 2016
We booked 9 nights in 2 rooms for our stay. My mother and I shared a room with 2 twin beds. The room was not good for 2 people, especially in regard to shelf/storage space. There was no dresser, no closet, no drawers anywhere in the room. Only a built-in shelf unit which was in front of the bathroom door, making it awkward in addition to inadequate. The unit had 4-5 narrow shelves and 6 non-removable hangers. For 2 people, for 9 days....
There was only one chair also, but a large empty space next to the desk, with a lot of scuff marks along the bare wall. We asked if they had a luggage valet/stand or an extra chair we could use in that space and to give us some extra shelf space. Nope. (We also asked for extra hangers; they left the kind with the little hooks which go on the non-removable rings - we had no way to hang them!)
I put my suitcase open on the carpet and used that as a makeshift "drawer". Speaking of the carpet - it was visibly stained in multiple places, and felt dirty under bare feet. It really took some getting used to this arrangement, but we worked it out.
Finally, we asked for wake-up calls 2 days, and they missed both calls! We got up okay anyway, but....that's pretty unacceptable. They were very apologetic about the first one - we didn't bother saying anything after they missed #2. I also told them my mattress was visibly sunk in the middle and very uncomfortable, and asked them to put a duvet under the bedding to help, which they did and it helped.
Comment from Hotel Management
Sep 24, 2016 by Hotelstaff, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Gianfranco Butera, Guest Service Manager