Ratings based on 1,078 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Transit

Posted Aug 17, 2015
Pros: Good staff
Cons: Better transport options
Location: It's a stopover!
For an in and out it's OK, just watch the transport costs!
2 out of 5
by A verified traveler

Disappointment

Posted Aug 14, 2015
Pros: Nothing
Cons: Everything
Location: Not good
Just in London for a few days and thought the Holiday Inn Express was at Terminal 5. Not so. It is a 5 pound bus ride away. Staff not knowledgable about London at all. Wait staff could hardly speak English. Must be close to Legoland because every AM at breakfast the room was bursting with kids. Complained for 3 days about the shower not draining properly and was never fixed. Will not go back ever.
3 out of 5
by A verified traveler

Could probably do better

Posted Aug 9, 2015
Pros: Location
Cons: Internet and staff
Location: Close to Heathrow.
Disappointed in this hotel. Holiday Inn Express at European airports are usually better. Parts of hotel pretty worn and staff was unfriendly. The Internet was a joke, so slow you could not use it. Would definitely look for another hotel next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Good

Posted Aug 8, 2015
Pros: Nice shower. Friendly staff. Free breakfast.
Cons: Poor internet connection.
Location: A 10-15min. drive to the airport. You can take the bus, and the Heathrow Express - but it may be difficult with heavy luggage and small children.
Room was okay - though a little small. Bathrooms also small - but showers were very nice. Wi-fi in room and in hotel lobby was very poor. After complaining, the desk staff let me connect to their wi-fi hot spot through their phone - and I was able to briefly get some work done. The hotel is also about a 10-15min. to the airport. I thought it was at Terminal 5 - but it is still somewhat far from the terminal.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Basic room for the price

Posted Aug 6, 2015
Location: Went to local restaurant, Ostrich House, within walking distance for dinner. Also took cab to visit Windsor Castle, within 20 minutes of hotel.
Room was a clean, basic room for our 1 night stay in and out of London. Breakfast buffet was better than expected.
3 out of 5
by A verified traveler from Melbourne

We were forgotten

Posted Aug 6, 2015
We were asked to sit and wait at reception whilst somebody checked on if our room was ready, 20mins later we approached the desk and the man that had asked us to wait was no longer there. Another guy had no idea why we were waiting. We watched 4 other people get checked in and go up to their rooms whilst waiting! We were late for our tour bus.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Convenient Location near Terminal 5 at Heathrow

Posted Aug 2, 2015
Pros: The proximity to the airport especially the convenient shuttl bus to and from the airport.
Cons: Friendlier staff. The front desk staff are from Eastern Europe so perhaps the culture difference explains the abrupt answers
We were a bit disappointed when told by the front desk that we could not check in before 2.00 pm, even though we got there at 1.00 pm. It was as if we were intruding upon them
3 out of 5
by A verified traveler

Bathroom has no room

Posted Aug 2, 2015
The bathroom was fine for someone in a wheel chair, but it had no shelf space for normal use and the shower was essentially a pool shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rio de Janeiro

Bem perto do Heathrow.

Posted Jul 27, 2015
Ficamos apenas uma noite neste hotel para descansarmos entre nossa volta a Londres de Paris e o vôo Londres-Rio. Por motivos que desconheço, nos foi dado um quarto para cadeirantes e era bem espaçoso, mas a cama era pequena para duas pessoas. O quanto não tem geladeira ou microondas. O café da manhã gratuito foi excelente, com muitas opções.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bon hôtel toutefois éloigné de London Heathow

Posted Jul 23, 2015
Bon hôtel pour un passage par London Heathrow qui reste toutefois éloigné des principaux terminaux. Rejoindre l'hôtel en taxi fait augmenter la note de manière significative.