Some snags, but overall good.
Posted Oct 5, 2016
We booked ahead on Expedia, asking for two separate beds. There was no provision for a twin room with two beds when we first booked and so we specified that we wanted 2 separate beds. We received no communication after that to say that we would have anything other than a twin room. Just before we were scheduled to travel, I telephoned the hotel to see if we could extend our stay by one extra night. In speaking with the young lady in booking, we learned we did not have two separate beds but a double bed. This was not acceptable. The young lady advised us that no twin rooms were available and so she arranged for a pull out sofa so that one of us could sleep on the sofa and one on the bed. We were able to extend our stay by the extra night. When we arrived at the hotel the man at the counter asked why we wanted a pull out sofa and I explained there were no twin rooms. The man then said they have plenty of twin rooms available and we were given a twin room for three nights. So, everything ended well, however it was a bit of a rigmarole to get there.
There are three parking spots outside the front of the hotel with yellow barriers, so you aren't allowed to park there… Trying to find temporary parking to book into the hotel and drop off your luggage was cumbersome.
Comment from Hotel Management
Oct 16, 2016 by Gaurav, Hotel Management
Thank you for your candid review. I am glad to see that you found your overall stay to be good with us, but as mentioned that there was some snags with the room type that you preferred. We apologise for any inconvenience that this may have caused you and we appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.