Ratings based on 1,249 Verified Reviews

4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Great location. Helpful staff. Typical holiday Inn express . Good restaurants by Wandsworth Town train station
Comment from Hotel Management
Apr 29, 2017 by Stefanie H - Guest Service Assistant, Hotel Management
Dear Guest, Thank you for taking the time to review your most recent stay at our hotel. I am pleased to hear that you found our location convenient, and the service of our staff helpful. We always aim to provide a great guest experience. We hope you will visit us again. Best wishes, Stefanie H - Guest Service Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, 30mins train ride to almost everywhere

Posted Apr 10, 2017
Nice hotel, clean, great staff and good breakfast 30 mins to all major attractions in London and gatwick airport by public transit
Comment from Hotel Management
Apr 11, 2017 by Stefanie, Hotel Management
Dear valued guest, Many thanks for taking the time to review your most recent stay with us. I am pleased to hear that you had a great experience, and that you found our location convenient. We do look forward to welcoming you back again in the future. Best wishes, Stefanie H - Guest Service Assistant
5 out of 5
by Ethan

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Dear Ethan, We are so pleased that you valued us with 5/5! We always thrive for top experience, and I am so happy to see this was the case. We hope to welcome you again soon. Kindest regards. Micaela R - Guest Service Asisstant
1 out of 5
by A verified traveler

Staff was extremely rude and insensitive

Posted Mar 25, 2017
Terrible experience. Staff very rude and uncooperative.
Comment from Hotel Management
Mar 28, 2017 by Hannah, Hotel Management
Dear Sir or Madam, Thank you for taking the time to leave a review of your stay with us. Firstly let me sincerely apologise that you did not have an enjoyable experience with us. We do try and make all of our guests happy and clearly on this occasion we fell short. I would love to discuss this further with you and get to the root of the problem, so that we are able to fix it for the future. If you wish to discuss this further please contact the hotel directly. I do hope to hear from you soon. Kind regards Hannah F Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
Cons: Extend breakfast, refrigerator and safe in room.
Location: Location accessible to tube, buses so although off the tourist central locations all was accessible. Nice neighborhood
The accommodations were basic, clean. Staff were exceptional, helpful, knowledgeable.
Comment from Hotel Management
Mar 24, 2017 by Micaela - Guest Services, Hotel Management
Dear Guest, Thank you for your feedback. I am happy to read we have merited a 5/5 and that the staff have made such a positive impression to your stay! We hope to welcome you again soon. Kindest regards, Micaela R - Guest Service Assistant
5 out of 5
by perry

Posted Mar 12, 2017 on Hotels
Great location and always know what your getting
Comment from Hotel Management
Mar 15, 2017
Dear Perry, Many thanks for taking the time to review your most recent stay at our hotel. Great to hear that everything was up to your expectations, and we hope to welcome you back again soon. Best wishes, Stefanie H - Guest Service Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, close to where we needed to be.

Posted Mar 4, 2017
We needed a hotel close to Clapham as we had come to London to see our granddaughter in a show, which was in a small theatre in belonging to Italia Conti. It was a lovely hotel very clean and comfy, the only, slight, criticism was that the breakfast could have done with some bacon either with or instead of the sausage.
Comment from Hotel Management
Mar 5, 2017 by Micaela R - Guest Service Assistant, Hotel Management
Dear Guest, thank you for taking the time to share some feedback with us. We are really pleased to read that you had a good time with us, and it was comfortable and convenient. You will be glad to hear that our breakfast offer will be changing soon, so we hope you get to visit us after spring and try our delicious new offer! Kindest regards, Micaela R
4 out of 5
by Eve

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Dear Eve, Thank you for taking time to rate your stay with a great 4/5. We always thrive to offer the best service, so I hope you visit us again and we get to give you a 5/5 experience! Kindest regards, Micaela R - Guest Service Assistant
5 out of 5
by Frankel

best

Posted Feb 8, 2017 on Hotels
good
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Frankel, Thank you for your comment! We really appreciate your feedback, and are very happy that your stay was the best! Kindest regards, Micaela R - Guest Service Assistant
5 out of 5
by Philip

Thoroughly recommend this hotel!

Posted Feb 6, 2017 on Hotels
Needed somewhere to stay while attending a wedding in Clapham. Had stayed at this hotel some years previously, so booked for our stay. Very pleased with our choice!! Staff were so friendly and welcoming, the room was very comfortable and clean. Breakfast was very nice! We would definitely return!
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Dear Philip, Thank your for taking your time to post this lovely review about your recent stay at Holiday Inn Express-Wandsworth. I am delighted to hear that your stay was comfortable and you felt welcomed by us. We are looking forward to seeing you back in the near future to provide you our best service once more time. Warm regards, Ana Matamoros Briceno Guest Service Manager