Ratings based on 3,491 Verified Reviews

3.5 out of 5
71% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Eastleigh

Comfortable and clean

Posted Feb 19, 2017
Pros: Comfortable bed
Cons: The seating area in lobby looked comfortable but we're in fact very difficult to sit comfortably on. I'd change them.
Location: Pubs, shops and restaurants nearby. Handy to underground station.
Check in was easy, room was ready an hour before official time and it was very comfortable and clean. Staff was helpful and friendly.
3 out of 5
by A verified traveler

Posted Feb 17, 2017
Room very small and cramped; did not have a blanket, only comforters.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton Canada

Perfect location

Posted Feb 13, 2017
Pros: Location location location
Cons: Nothing jumps out at me...
Location: There are pubs and restaurants within walking distance. The Earls Court tube station is a 10 minute walk away. Earl's court Rd is a 5-10 minute walk
I was in London visiting my aunt who lives in the Kensington area. Hotel was in a perfect location wherein I could walk to visit or to restaurants, pubs etc. Great place to hang your hat for a short stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rayleigh,Essex

Good location

Posted Feb 8, 2017
Pros: The variety of activities on offer and being central to many things in London.
Cons: It is fine as it is.
Location: Harrods,Kensington Gardens,Prince Regent Barracks,St Mary's Church. A short ride to Notting Hill and the Market.
Ideal for visiting the Royal Geographical Society for lectures. Useful shops and cafes. Good rail connections. A comfortable Hotel.
Comment from Hotel Management
Feb 11, 2017 by Sergio Bassi, Hotel Management
Dear Paul, Thank you for choosing the Holiday Inn London Kensington. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Yours Faithfully, Sergio Bassi Guest Relations Manager
1 out of 5
by A verified traveler from London

Don't bother

Posted Feb 2, 2017
I found the staff to be more interested in talking to each other. I called up ahead of time as I ordered a room with 2 beds but it stated 1. I called to make the change. I got there and said I needed a room with 2 beds we when to the room it had 1 bed and the phone was not working to call down stairs. I went back to reception, where they gave me another room with TWO BEDS BUT THE BEDS COULD NOT BE SPLIT. Please note the rooms are clean but very small and they are doing some reconstructing to the rooms so expect some banging.
Comment from Hotel Management
Feb 11, 2017 by Sergio Bassi, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete a review following your recent stay with us. I was hugely disappointed to note that we didn't live up to your expectations. We work hard to make each and every guest's stay special at Holiday Inn London – Kensington. This was a highly unusual situation and I'm sorry you felt the suite we provided was not up to expectation.  We have been honoured to receive many comments from guests about the friendliness and genuine warmth of every member of the team and I'm sorry to note you did not have this same impression on this occasion. Once again, thank you for your feedback. Sergio Bassi Guest Relations Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good hotel in an excellent location

Posted Jan 27, 2017
There were no issues with the hotel stay. The room was clean and the bed was comfortable. Services (food, lobby bar) and facilities were very good.
Comment from Hotel Management
Feb 2, 2017 by Chris M, Hotel Management
Dear Valued Guest, Thank you for choosing the Holiday Inn London Kensington. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back soon. Kind regards, Chris M. - Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from wokingham

Reasonable priced hotel good location

Posted Jan 24, 2017
Excellent helpful staff, good clean and comfortable hotel close for the Royal Albert Hall. Own car park that is easy to access. Will go back.
Comment from Hotel Management
Jan 26, 2017 by Chris M., Hotel Management
Dear Philip, Thank you for sharing your thoughts and posting your review following your recent stay. I am delighted that you had an enjoyable time with us noting that you found our rooms comfortable and clean. Also that our location suited your requirements. I do hope that we have the pleasure of welcoming you back to the Holiday Inn London Kensington. Kind Regards, Chris M. - Guest Relations Manager
2 out of 5
by A verified traveler from Pasadena

Dead Animal-2 AM Move

Posted Dec 27, 2016
Had my step daughter stay for a week over Christmas. Happy enough with the small room ( she never got the TV to work but that may be more her than the Kensington Close) and complained about the long distance to the room ( there's an annex so some may have to put on their hiking boots). Still all was well enough for the money till she returned late one nite and to a terrible smell from the closet. Dead animal of some sort. We never found out what. At 2am she had to pack up everything and move to another room. That was disturbing enough but when my step daughter said she would I) like to leave a day early on a 9 day reservation (she was leaving early and just wanted to spend the night on a relative's couch). Hotel insisted on charging her for the night anyway (that's over $100). II) Hotel refused any compensation for the dead animal fiasco. A little customer service could have gone a long way here but this and other experiences by family members over the last couple of years suggests management has a hard nosed attitude. After all there's always another tourist coming through the doors, blissfully unaware that an animal might have died in their closet, and attracted by the location and slightly below average prices. We will be using the Tara Copthorne next door for the several thousand dollars a year we spend on lodging in Kensington from now on and have no illusion this review will make any difference to Holiday Inn ( whose name is on the building) .
Comment from Hotel Management
Dec 29, 2016 by Chris - Guest Relations Manager, Hotel Management
Dear Man At Beach, Please accept my sincere apologies for the shortfalls in service you experienced whilst staying with us. Although it is rare to receive comments of this nature you can be assured that we will fully follow up on internally. Should you wish to contact me directly as I can investigate more effectively on your behalf, I would be very pleased to hear from you. Once again please accept my sincere apologies. Kind Regards, Chris - Guest Relations Manager
2 out of 5
by A verified traveler

Never again

Posted Dec 7, 2016
Horrendously long queues at checkin. Noisy room. Wouldn't bother again.
3 out of 5
by A verified traveler from Cardiff

Decent hotel but very small room

Posted Dec 5, 2016
For approximately £125 a night my partner and i were put into a very small room, which can almost be described as a box room. The bed was comfortable but we couldn't even walk around it, such was the tiny size of the room. We gad to climb over the corner of the bed to get to the window. In addition, rather bizarrely there was a light (presumably faulty) behind the wardrobe which would mysteriously come on late at night. As a light sleeper i had two poor nights of sleep. Looking forward to a lie-in on the final morning, we were woken up by a cleaner around 9am as she knocked twice to do our rooms up. So on the whole i was disappointed by our two night stay for my partner's birthday.