Wife's bag with perfumes missing-stolen from room.
Posted Nov 29, 2016
Stayed one night in hotel, where a new bag of perfumes went "missing" during our stay. After my wife got no redress (nor even apologies) from staff, I called a few days after from overseas, speaking to a "Ms. L," who informed me that "the hotel did not see anybody taking anything on their cameras". Unbelievably, she then proceeded to question whether anything was really stolen, and instructed me to go to the Police before rather rudely hanging up. An unbelievably rude and unprofessional attitude, evidencing the unsuitable and rather badly-trained staff.
The hotel appears to be for sale (the family owners seem unfortunately to be based in Monaco, and are selling via CBRE), and the management seems to be in the process of being transferred to IHG, who are re-branding the property as a Holiday Inn. It is possible that this has reflected on staff morale, although this is no excuse for the present rudeness and general lack of professionalism. Let's hope IHG manage to correct the abysmally adversarial client interface we have experienced.
The hotel rooms were recently modernized, but are somewhat showing their age already with peeling paint in bathroom closets, as well as having rather limited space.