Ratings based on 1,912 Verified Reviews

4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from New Zealand

Central location, old world decor, friendly staff

Posted Jun 4, 2017
Pros: Friendly staff and central location made it worth while.
Cons: A cold fridge. And 2 robes and slippers. Free access movies - a choice of 3 would have been nice - on the TV
Location: Piccadilly Circus, Green Park, Hyde Park, Buckingham Palace, Apsley House, Oxford Street, Hatchards Book shop, the Ritz, Fortnum & Masons.
The hotel was pleasant with very friendly staff. Walking distance to Hyde Park, Piccadilly Circus, Oxford Street. Could have been improved by a fridge in the bedroom - the mini bar was reasonably priced but the temperature set to 16 degrees C meant the drinks were basically room temperature. The staff quickly attended to our request to have the air conditioner fixed. We thought it odd that we were given 2 of the each of the complimentary toiletries but only one robe and one pair of slippers. Were we expected to share? Room was immaculately cleaned each day.
3 out of 5
Recommended
for Everyone
by A verified traveler from England

Good Location

Posted Jun 3, 2017
Pros: Location
Cons: Rooms and hallways need modernising to match the price of stay and area of London this is located
Location: The landmark Ritz hotel is 100 yards from here
Good location, nice lobby & bar. Breakfast is served in the bar area. Only negative here is the tables close together so not much space to maneuver around when busy. Bedrooms and hallways are clean but dated and tired. We struggled to find stairs instead of using the lift! Our shower was leaky and had been fixed haphazardly with silicone but was still leaky. only other negative about the room was dusty windowsills
4 out of 5
Recommended
for Everyone
by A verified traveler from New YorK

Comfortable hotel. Great location.

Posted May 27, 2017
Checked in for 7 nights. Room 206-okay size, but smelled musty. Thought it would go away but after 2 nights it still had an unpleasant smell. Reported it to the desk in the a.m. and was immediately upgraded to an exec double down the hall (so relocating was not difficult). Very happy with the way staff handled the problem. New room faced the front of the hotel and near elevators but not too noisy, except very early one morning when housekeeping was locked out of their utility room across the hall and had to literally break the door down. There was also a poorly timed late morning fire drill and hotel evacuation the day after the Manchester attack which was concerning. All in all a nice hotel -onsite restaurant/bar, accommodating staff/concierge, good housekeeping (although no washcloths supplied?), and TERRIFIC location. Walking distance to many tourist attractions, shopping, cafes, and pubs and a FEW MINUTES from the Green Park tube station (the Piccadilly line-a direct ride to popular sites and direct to Heathrow airport). A good experience in London.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Nice location but very very expensive

Posted May 25, 2017
Pros: Location
Cons: Renovation Looks very old
Location: Lots of things to do at Picadally circus
Great location and staff were at their best. Too expensive for the price could get a five star somewhere else.
3 out of 5
Recommended
for Everyone
by A verified traveler from canadian

close to the sights

Posted May 10, 2017
Pros: comfortable
Cons: a bit of scrubbing required
Location: most of the major sights are within walking distance and hop on hop off is right outside the door
pretty good though they ding you extra for separate beds once you get there (45 pounds) with a "special promotion" lol. it is close to a lot of the sights and walkable to the Victoria station if you are on out of town tours. little grocers nearby and picadilly circus within five minute walk
4 out of 5
Recommended
for Everyone
by A verified traveler from rafi

Best location

Posted Apr 8, 2017
Hotel location is very good for all historical places.we love breakfast and hotel staff is very good and helpful.
2 out of 5
by Val

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location

Posted Mar 20, 2017
Pros: Location, was clean and staff were friendly
Cons: Get new beds
Location: Absolutely everything is near by.
Hotel location is fantastic. Walking distance to so many sights and is surprisingly quiet. Only problem was the beds were not very comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sanger, Tx

Perfect location but aged hotel

Posted Mar 20, 2017
Pros: Location
Cons: Cleaner rooms
Location: Perfect location for Green Park
The hotel was in a perfect location but the room was not that clean and very small. The morning breakfast was not good at all. We had issues getting coffee and had to go find the coffee pot to fill our own coffee from the wait stations because they never came and refilled.
4 out of 5
Recommended
for Everyone
by A verified traveler from burlington,ontario

Moderate hotel but excellent location

Posted Mar 20, 2017
Pros: Location
Cons: Would have liked conditioner and lotion offered as part of bathroom amenities
Location: We like to walk everywhere and very walkable Nothing was outside out 45 minute walk from hotel
Initially was disappointed - no safe, not wo king fridge then shower did not work. However hotel management immediately rectified our concerns by moving us and offering us free breakfast in recompense. Very pleased with how they handled this as we usually always stay with Holiday inns. The locale was perfect for walking to all major sites and concierge was very knowledgable